Client Manager

• Serve as the point of contact for a large enterprise client, managing and growing the relationship to drive expansion and renewals across all solution areas
• Build strong, trusted partnerships with client stakeholders through regular onsite engagement (minimum 3 days per week) to ensure alignment and satisfaction
• Collaborate closely with the company’s network of offices and internal teams to deliver an exceptional client experience across all relevant markets
• Achieve revenue and margin targets by connecting client needs with company offerings and solutions, ensuring strategic alignment
• Develop and execute account strategies in partnership with local client managers, focusing on long-term growth and retention
• Use consultative engagement skills to influence key decision-makers and establish account strategies that address client priorities
• Minimize churn and maximize retention through proactive relationship management and onsite presence
• Leverage company sales tools (e.g., Salesforce.com) and methodology to manage accounts, opportunities, pipelines, and forecasts effectively
• Ensure compliance with International Trade Policy and company governance standards
• Drive client satisfaction throughout the entire lifecycle of the buying process, taking ownership of the commercial agreement
• Identify client needs and generate demand by articulating how company solutions deliver measurable value
• Conduct vulnerability analysis against competitors to ensure proposed solutions meet client requirements
• Promote financial control, governance, and compliance to reduce costs and maintain profitability
• Act as the first point of contact for client issues, resolving them promptly and professionally

• Bachelor’s degree or equivalent in business or a sales-related field
• Extensive experience managing large enterprise accounts in a global partner management or client manager role
• Proven success in a sales environment within IT or professional services, with a focus on business development and strategic account growth
• Experience driving alignment across multiple stakeholders and delivering complex solutions
• Strong familiarity with Salesforce.com and other CRM tools
• Ability to work onsite with the client multiple days per week
• Must reside in the NorCal area and be able to work onsite at client site in minimum 3 days per week
• Applicants must be legally authorized to work in the United States at the time of application and must not require sponsorship for employment visa status now or in the future

Relevant vendor certifications are advantageous

• medical, dental, and vision insurance
• flexible spending or health savings account
• life, and AD&D insurance
• short-and long-term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally required benefits