CrawlJobs Logo

Client Manager

boots.com Logo

Boots

Location Icon

Location:
United Kingdom , Nottingham OR London

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

The B-Hive is an in-house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in-depth brand knowledge of an in-house set-up, underpinned by years of experience dedicated to Boots and No7 Beauty Company. As a Client Manager, you're the primary representative and face of the B-Hive. Reporting into the Senior Client Manager, you'll be hands on, managing relationships and delivering briefs across internal and external stakeholders and dealing with our creative and production team to deliver first-class projects. In this role, you'll be the one of the key client contacts within one of our latest and high-profile accounts.Managing key retail initiatives across paid media and liaising with multiple agency partners to deliver cross-functionally.

Job Responsibility:

  • Lead on high-profile brand launches or retail campaigns delivering across an exciting paid media landscape and collaborate with top agencies
  • Coordinate and deliver high-profile projects across paid and owned channels
  • Develop and maintain excellent client relationships for your dedicated brand, ensuring all briefs and outputs meet agreed standards and align to overall brand strategy and business objectives
  • Accountable for end-to-end campaign delivery including developing the brief with client, coordinating with project managers and aligning with partner agencies on joint plans
  • Manage multiple large campaign deadlines at one time, ensuring all details are clearly organised
  • Take the lead in client meetings, presentations, internal creative reviews and signoffs both virtual and in-person
  • Coordinate and partner with Project Managers to support plan, track and deliver end-to-end projects for a variety of campaign and channel requirements
  • Experience in understanding and delivering final creative for large, multi-channel media plans
  • Support the Senior Client Manager with commercial tracking, including scope, billing, estimates and budget management, ensuring monthly updates remain on track
  • Support wider Client Management team across accounts and workstreams, where needed

Requirements:

  • 3+ years Client management / Account Management experience within a creative marketing agency or related creative environment delivering above the line campaigns
  • Experience working and collaborating with media agencies and delivering creative against large media plans
  • Fluent in project management principles specifically delivering omni-channel creative assets
  • Good with numbers, calculating and developing estimates for clients
  • Smart, pro-active and objective focused, always keeping the customer in mind
  • Passionate about producing great creative

Nice to have:

  • Degree level education
  • Proven use of project management methodologies to deliver projects on time, to budget and expected quality
  • Brand management experience
What we offer:
  • Boots Retirement Savings Plan
  • Discretionary annual bonus
  • Generous employee discounts
  • Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
  • Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Client Manager

Client Account Manager

We are looking for a professional client service individual to join our Portfoli...
Location
Location
United States , San Francisco
Salary
Salary:
67000.00 - 80000.00 USD / Year
www-ap.albourne.com Logo
Albourne
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree from an accredited college/university required
  • Strong literacy in Microsoft Office
  • Proactive self-starter and proficient in time management & multi-tasking skills
  • Professional demeanor and strong interpersonal skills
  • Abide by the Client Group policies and procedures as well as the Albourne Group’s policies and procedures including but not limited to compliance and database filing
  • Attendance at company events as requested
  • Adherence to the Compliance Manual and other Albourne Policies and procedures
Job Responsibility
Job Responsibility
  • Act as the daily liaison between clients and Albourne to ensure the delivery of advisory services
  • Arrange for and participate in regular conference calls and face to face meetings between clients and Albourne analysts or external Investment Managers
  • Ensure client deliverables are prepared, reviewed and presented to clients in a timely and accurate manner, to meet deadlines imposed by management and clients. If circumstances hinder the ability to meet a deadline, effectively and proactively communicate this with management and clients
  • Ensure the internal database and knowledge management system are maintained with up to date information on the clients
  • Manage new client account set up and provide training of Albourne’s systems and tools to assigned clients through online and in person demonstrations
  • Monitor and maintain internal Albourne listings known as client due diligence requests, budgets, and client preferences
  • Actively participate in the planning and execution of Albourne Client Events as requested. Participate in the promotion and registration of such events
  • Work with the wider portfolio group to contribute ideas on how best to service clients based on an understanding of the client’s business
  • Gain in depth knowledge of the clients’ interests to identify cross selling opportunities in coordination with the marketing team
  • Partner with Portfolio Analysts to prepare portfolio, strategy, and fund level research for clients e.g. summarizing salient points from Albourne research pieces as requested by clients
What we offer
What we offer
  • Comprehensive Compensation and Benefits Package
  • Fully paid Medical and Dental PPO
  • Fully paid Basic Life and AD&D
  • 401k & FSA
  • Hybrid work schedule
  • Everyday Wellness, weekly yoga and fitness
  • 30 days paid time off each year including Vacation and Holidays
  • Fulltime
Read More
Arrow Right

Client Manager

Client Service is paramount to this client; therefore, they are seeking Client M...
Location
Location
United Kingdom , Edinburgh/Glasgow
Salary
Salary:
Not provided
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • ACII or equivalent preferred but not essential
  • Track record of client management within the commercial insurance broking arena
  • Experience of working with larger commercial or corporate client portfolios
  • Excellent presentation, communication, and negotiation skills
  • Acturis experience would be helpful
  • Comprehensive knowledge of commercial insurance covers including property, EL, PL, motor, PI, cyber, etc.
Job Responsibility
Job Responsibility
  • Working with an established portfolio of key clients
  • Offering a tailored insurance and risk management service to commercial insurance clients
  • Liase with broking support teams, claims team, risk managers and all associated parties to provide a bespoke approach to their insurance requirements
  • Maintain and add to existing revenue stream from an existing portfolio of clients
  • Exceed client expectations by proving a first-class, all-round broking service
What we offer
What we offer
  • Competitive salary
  • 25 days of annual leave plus bank holidays
  • Agile working arrangements
  • Life insurance
  • Income protection
  • Pension plan
  • Private medical insurance
  • Realistic opportunities for career development
  • Support for obtaining CII and ACII qualifications
  • Fulltime
Read More
Arrow Right

Client Account Manager

We are looking for a professional client service individual to join our Portfoli...
Location
Location
United States , Stamford
Salary
Salary:
60000.00 - 75000.00 USD / Year
www-ap.albourne.com Logo
Albourne
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree from an accredited college/university required
  • Strong literacy in Microsoft Office
  • Proactive self-starter and proficient in time management & multi-tasking skills
  • Professional demeanor and strong interpersonal skills
  • Abide by the Client Group policies and procedures as well as the Albourne Group’s policies and procedures including but not limited to compliance and database filing
  • Attendance at company events as requested
  • Adherence to the Compliance Manual and other Albourne Policies and procedures
Job Responsibility
Job Responsibility
  • Act as the daily liaison between clients and Albourne to ensure the delivery of advisory services
  • Arrange for and participate in regular conference calls and face to face meetings between clients and Albourne analysts or external Investment Managers
  • Ensure client deliverables are prepared, reviewed and presented to clients in a timely and accurate manner, to meet deadlines imposed by management and clients. If circumstances hinder the ability to meet a deadline, effectively and proactively communicate this with management and clients
  • Ensure the internal database and knowledge management system are maintained with up to date information on the clients
  • Manage new client account set up and provide training of Albourne’s systems and tools to assigned clients through online and in person demonstrations
  • Monitor and maintain internal Albourne listings known as client due diligence requests, budgets, and client preferences
  • Actively participate in the planning and execution of Albourne Client Events as requested. Participate in the promotion and registration of such events
  • Work with the wider portfolio group to contribute ideas on how best to service clients based on an understanding of the client’s business
  • Gain in depth knowledge of the clients’ interests to identify cross selling opportunities in coordination with the marketing team
  • Partner with Portfolio Analysts to prepare portfolio, strategy, and fund level research for clients e.g. summarizing salient points from Albourne research pieces as requested by clients
What we offer
What we offer
  • Comprehensive Compensation and Benefits Package
  • Fully paid Medical and Dental PPO
  • Fully paid Basic Life and AD&D
  • 401k & FSA
  • Hybrid work schedule
  • Everyday Wellness, weekly yoga and fitness
  • Free Gym Membership near the office
  • 30 days paid time off each year including Vacation and Holidays
  • Fulltime
Read More
Arrow Right

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...
Location
Location
Poland , Krakow
Salary
Salary:
11100.00 - 13800.00 PLN / Month
mytennislessons.com Logo
MyTennisLessons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
  • 1-3 years minimum experience working in the payment processing and/or software solutions industries
  • At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
  • 2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
  • Ability to translate your skills to other employees through training and mentoring
  • Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
  • Strong retention, marketing, leadership and interpersonal skills
  • Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
  • Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
  • Ability to moderate both small and large groups
Job Responsibility
Job Responsibility
  • Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
  • Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
  • Coaching on how to effectively manage high-level/complex merchant concerns using EQ
  • Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
  • Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
  • Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
  • Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
  • Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
  • Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
  • Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required
What we offer
What we offer
  • Fully paid private healthcare in LuxMed
  • Access to the Worksmile platform with a monthly top-up
  • Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
  • New, modern, bright and comfortable office space in the city centre
  • A lot of free parking spots around the office
  • Access to the company’s library
  • Great working atmosphere
  • Chill out room with a PlayStation, table tennis, and mini gym
  • Free snacks and beverages in a kitchen
  • Company parties and social activities
  • Fulltime
Read More
Arrow Right

Client Delivery Manager

The Client Delivery Manager is part of the Corporate Banking team responsible fo...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3 years of Corporate Banking / front office client experience is mandatory
  • Demonstrate strong knowledge of the Israeli Banking industry, products, including an understanding of different industry types of clients
  • Proven experience in client portfolio management across various teams, managing smooth execution and implementing data management best practices
  • Excellent communication and collaboration skills, with the ability to interact effectively with internal and external clients and stakeholders
  • Written and verbal English and Hebrew communication as native
  • Bachelor's degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Service all clients’ needs, with a special know how of Citi’s value proposition and local capabilities
  • Support senior Relationship Managers with client acquisition and build strong client relationship
  • Work with various functions in the Bank to offer clients solutions to help capture new business opportunities and manage smooth implementation processes in a timely manner
  • Identify client gaps and ensure Citi is best positioned to provide workable solutions for clients’ needs
  • Focus on issue resolution with respect to performance gaps with existing businesses as well as act as a central point of contact and acting as trusted advisor
  • Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, and Finance in order to ensure appropriate governance and control infrastructure
What we offer
What we offer
  • Generous holiday allowance starting at 22 days
  • Private medical insurance packages
  • Employee Assistance Program
  • Fulltime
Read More
Arrow Right

Insurance Client Manager (Commercial Insurance)

The role is within their mid-large commercial risk team and provides risk soluti...
Location
Location
United Kingdom , Berkshire
Salary
Salary:
60000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • ACII or equivalent
  • Proven experience in the insurance industry
  • Experience in client relationship management and the core lines of commercial risks
  • Experience managing large, corporate insurance risks is desirable
  • Commercial understanding of business
  • Prior experience with sales, fee setting, negotiation and influencing
  • Effective communicator and presenter
  • Client focused with a consultative approach and commitment to excellence in the provision of client service
Job Responsibility
Job Responsibility
  • Manage the service provided to clients
  • Ensure the highest level of service to each assigned client
  • Identify and introduce products and services to meet client’s needs
  • Understand and communicate each client’s business issues and needs
  • Build client relationships with key decision-makers
  • Grow the revenue and profitability of your client portfolio
  • Work in accordance with the business framework and compliance with their policies
What we offer
What we offer
  • Excellent wellbeing and work/life balance
  • Two “Global Wellbeing Days” each year
  • Continuous learning culture
  • Fulltime
Read More
Arrow Right

Client Technology Solutions Manager

We are seeking a Client Technology Solutions Manager with a strong background in...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending or Middle Office areas
  • Ability to drive holistic operational processes and cross product technical solutions across product areas
  • Demonstrated client-facing experience with a concentration on technical relationship management and technical program delivery with proven success
  • Proven Project management skills focused on technical solutions delivery
  • Operate with a product and solutions mindset
  • Excellent stakeholder management skills, with the ability to build and maintain strong relationships with senior-level stakeholders, both internally and externally
  • Must possess highly professional presence
  • Excellent communication and relationship-building skills
  • Must possess ability to lead working sessions and senior client presentations
  • Ability to drive consensus and manage differing points of view with composure
Job Responsibility
Job Responsibility
  • Client Facing Solutions: Engage directly with clients in the financial services industry to understand their needs and develop tailored solutions
  • Problem Solving & Solution Delivery: Identify client pain points, propose innovative technology-oriented solutions, and overs their implementation to ensure delivery of high-quality results
  • Change Management: Lead change initiatives for clients, ensuring seamless transitions and the adoption of new technologies and processes
  • Program Management: Drive program success from initiation through execution, ensuring that goals, timelines and deliverables are met
  • Business Re-Engineering: Partner with cross-functional teams to analyze existing processes, identify inefficiencies, and design technology-driven enhancements
  • Stakeholder Management: Build and maintain strong relationships with senior-level stakeholders, including C-Suite executives, to align solutions with business strategies and goals
  • Technology Focus: Stay up to date with industry technology trends and integrate relevant innovations into client solutions and internal process
  • End-to-End Delivery: Define, design, and deliver end-to-end solutions that are scalable, sustainable, and meet both business and technical requirements
  • Fulltime
Read More
Arrow Right

Client Services Manager

Reporting to the Director of Global Services, the role of Client Services Manage...
Location
Location
Australia , Perth
Salary
Salary:
Not provided
wencomine.com Logo
Wenco (a Hitachi Construction Machinery...
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience with fleet management products on hardware and software applications
  • Ability to handle remote site installations, upgrades, and software support
  • 8+ years’ technical supervisory experience of people and resources
  • Ability to do standard and custom system configurations for client’s sites within the Wenco product suite
  • Ability to develop a scope of work for all non-standard features (custom development) on existing and new client sites
  • Computer Technology background (Including exposure to Linux, Cisco, Database Administration, Business Systems Analysis, Microsoft Exchange, etc.)
  • Must be eligible to work in Australia
  • Bachelor's degree in Engineering, IT, Business, or relevant discipline
Job Responsibility
Job Responsibility
  • Drive operational excellence in the technical aspects of work performed to support clients
  • Manage installations, upgrades, and integrations, including autonomous haulage systems and Open Autonomy deployments
  • Lead and manage the regional Services team (and subcontractors as required)
  • Serve as the primary point of contact with clients
  • Plan resource allocation at least 3 months in advance
  • Develop project plans and schedule project goals, milestones, and deliverables
  • Travel to client sites globally as required
  • Take operational decisions and action/delegate a mutually acceptable plan to secure client satisfaction
  • Identify and communicate personnel, training, resourcing, technical, and client-related needs or issues
  • Conduct remote support and upgrade procedures
  • Fulltime
Read More
Arrow Right