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Client Manager - Water/Wastewater

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Olsson

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Location:
United States , Kansas City, MO ▼

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Olsson offers its clients a full spectrum of water and wastewater services, including a complete line of planning, design, permitting, and construction phase services. Maintaining water quality is Olsson’s number one concern, and we are able to respond to a broad set of client demands in a timely and cost-effective manner. The Client Manager role serves as the main point of contact for a specific client, a division of a larger client, or a targeted client at the team level, establishing solid relationships, building and maintaining a strong rapport, and ensuring overall client satisfaction. The Client Manager oversees client service management for the team, ensuring services that provide purposeful, high-quality solutions to successfully solve engineering and design needs.

Job Responsibility:

  • Manages a key client account within the team or across multiple teams by serving as the main point of contact and working closely with project managers to lead project execution plans
  • Develops a deep understanding of the client’s business, as well as the industry, to present growth strategies, identify new opportunities, and cross-sell services to the client
  • Creates communication plans unique to the client to ensure communication needs are satisfied by providing regular updates and reports to the client on the status of their projects
  • May focus on a specific client targeted for growth opportunities for the team by executing a growth plan for the client and cross-selling services
  • Leads efforts, in conjunction with the team leader and/or group leader(s), to secure repeat client work by focusing on exceptional client service
  • Manages client expectations and negotiates outcomes
  • Coordinates with internal leaders to address client concerns or conflicts and takes client feedback into consideration when making decisions

Requirements:

  • Strong communication skills
  • Ability to contribute and work well on a team
  • Bachelor’s degree in engineering or a related area is preferred
  • A minimum of eight years of client experience with increasing responsibility
What we offer:
  • Receive a competitive 401(k) match
  • Be empowered to build your career with tailored development paths
  • Have the possibility for flexible work arrangements
  • Engage in work that has a positive impact on communities
  • Participate in a wellness program promoting balanced lifestyles
  • Health care, vision, dental, paid time off, etc.
  • The opportunity to participate in a bonus system that rewards performance

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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