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Client Manager retail

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Allied Universal®

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Location:
United States , Woodland Hills

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Category:
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Contract Type:
Not provided

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Salary:

75000.00 USD / Year
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Job Description:

Allied Universal® is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Job Responsibility:

  • Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio
  • Utilize Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics
  • drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability
  • Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets
  • Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans
  • you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction
  • Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements
  • Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries

Requirements:

  • Must possess one or more of the following: Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
  • Associate’s degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
  • High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
  • Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
  • Minimum of two (2) years of experience driving operational goals
  • Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results
  • Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
  • Proficiency in web-based applications and computer systems, including Microsoft Office
  • Knowledge of safety protocols and service deliverables
  • Ability to interpret financial data and use it to support decision-making
  • understanding of financial principles, including budgeting and financial reporting
  • Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently
  • Excellent oral and written communication skills

Nice to have:

  • Law enforcement, military and/or contract or proprietary security services experience
  • Experience managing a dispersed workforce in a multi-location operation
  • Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
What we offer:
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company’s 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
  • Employee Assistance Program
  • Employee Discount Program
  • Tuition Discount Program
  • Training & Career Development Programs

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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