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The Client Manager at NTT DATA will focus on building relationships with public sector clients, ensuring satisfaction and driving sales. Candidates should have a Bachelor's degree and at least 4 years of experience in client management within the IT sector. Proficiency in Microsoft Office and CRM tools is essential. Strong skills in ICT sales and relationship management are critical for success in this role.
Job Responsibility:
Build and nurture relationships with assigned accounts
Ensure client satisfaction and drive expansion across all solution areas
Use tools and methodologies to understand clients' needs and offer tailored solutions
Manage and grow relationships by leveraging strategic thinking and advanced planning skills
Coordinate with global network of offices to deliver exceptional client experiences
Meet revenue and margin targets while minimizing client churn and maximizing retention
Develop and implement account strategies using knowledge of latest technology sales methods and trends
Work closely with key stakeholders to realize business opportunities and contribute to revenue growth
Support clients throughout their buying lifecycle
Use tools like Salesforce.com to manage accounts, opportunities, pipelines, and forecasts
Analyze client's situation, plan strategically, and navigate various geographies to drive sales engagement and meet quota targets
Act as the first point of contact to address client issues and ensure consistent client satisfaction
Transform clients' needs into actionable solutions
Deliver on metrics outlined in the quarterly accountability matrix
Build and maintain productive, professional relationships with key stakeholders in assigned accounts
Coordinate involvement of internal teams to meet account objectives and client expectations
Achieve assigned targets for profitable sales volume and strategic objectives within designated accounts
Lead joint strategic account planning to define mutual performance objectives, financial targets, and critical milestones
Continuously assess, clarify, and validate client needs to ensure alignment with solutions offered
Drive solution development efforts by engaging relevant internal resources to address client requirements
Maintain high levels of customer satisfaction in line with company standards
Complete all required training and development objectives within stipulated timelines
Facilitate executive-level engagement and sponsorship within assigned accounts
Provide timely and accurate reporting on set metrics as required by management
Requirements:
Bachelor's Degree / College certification from an accredited institution
Minimum of 4 years’ experience in client management within the IT sector focused on Public Sector
Proficiency in Microsoft Office applications
Experience in CRM reporting and management
Proven experience in ICT sales and relationship management
Strong customer focus and relationship-building skills
Excellent planning, organizing, and negotiation abilities
Professional demeanor and results-driven mindset
Positive attitude, resilience under pressure, and proactive initiative