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Client Manager- Public Sector Technology Sales

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NTT DATA

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Location:
Kenya , Nairobi

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Client Manager at NTT DATA will focus on building relationships with public sector clients, ensuring satisfaction and driving sales. Candidates should have a Bachelor's degree and at least 4 years of experience in client management within the IT sector. Proficiency in Microsoft Office and CRM tools is essential. Strong skills in ICT sales and relationship management are critical for success in this role.

Job Responsibility:

  • Build and nurture relationships with assigned accounts
  • Ensure client satisfaction and drive expansion across all solution areas
  • Use tools and methodologies to understand clients' needs and offer tailored solutions
  • Manage and grow relationships by leveraging strategic thinking and advanced planning skills
  • Coordinate with global network of offices to deliver exceptional client experiences
  • Meet revenue and margin targets while minimizing client churn and maximizing retention
  • Develop and implement account strategies using knowledge of latest technology sales methods and trends
  • Work closely with key stakeholders to realize business opportunities and contribute to revenue growth
  • Support clients throughout their buying lifecycle
  • Use tools like Salesforce.com to manage accounts, opportunities, pipelines, and forecasts
  • Analyze client's situation, plan strategically, and navigate various geographies to drive sales engagement and meet quota targets
  • Act as the first point of contact to address client issues and ensure consistent client satisfaction
  • Transform clients' needs into actionable solutions
  • Deliver on metrics outlined in the quarterly accountability matrix
  • Build and maintain productive, professional relationships with key stakeholders in assigned accounts
  • Coordinate involvement of internal teams to meet account objectives and client expectations
  • Achieve assigned targets for profitable sales volume and strategic objectives within designated accounts
  • Lead joint strategic account planning to define mutual performance objectives, financial targets, and critical milestones
  • Continuously assess, clarify, and validate client needs to ensure alignment with solutions offered
  • Drive solution development efforts by engaging relevant internal resources to address client requirements
  • Maintain high levels of customer satisfaction in line with company standards
  • Complete all required training and development objectives within stipulated timelines
  • Facilitate executive-level engagement and sponsorship within assigned accounts
  • Provide timely and accurate reporting on set metrics as required by management

Requirements:

  • Bachelor's Degree / College certification from an accredited institution
  • Minimum of 4 years’ experience in client management within the IT sector focused on Public Sector
  • Proficiency in Microsoft Office applications
  • Experience in CRM reporting and management
  • Proven experience in ICT sales and relationship management
  • Strong customer focus and relationship-building skills
  • Excellent planning, organizing, and negotiation abilities
  • Professional demeanor and results-driven mindset
  • Positive attitude, resilience under pressure, and proactive initiative
What we offer:
  • Workplace embraces diversity and inclusion
  • A place where you can grow, belong and thrive

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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