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To solidify business relationships and develop professional rapport with the existing major customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with Team Lead or Business Manager to give periodic review and evaluation of present accounts.
Job Responsibility:
Responsible for day-to-day coordination of all aspects of Client’s business requirement ensuring consistent and good service level are delivered to clients
Provide customer service support by corresponding to attend client’s enquiries and requirement on order information/status, quotation, shipping, etc with emphasis on accuracy and timeliness
Advising client on delivery schedule and inventory availability
Follow up closely to ensure resolution of all problems and issues from Clients
Work closely with all cross-functional teams to ensure clients’ operational requirements are met and/or manage client expectations
Initiate continuous processes improvement
Provide business reports to Management and client on a weekly/monthly basis
Might need to participate in Demand planning with the client if the situation calls for
Requirements:
Minimum Diploma in Business or equivalent
1 year of working experience in order management or customer service
Experience in supply chain, logistics and manufacturing preferred
Excellent time management and interpersonal relationships at all levels, cross-functional
Strong analytical and problem-solving skills, good negotiation
Good verbal and written communication skills
Strong team player. Ability to multi-task and takes strong ownership in task
Ability to work with huge data accurately. Attention to details
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