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Alphabet Managed Solutions Sdn Bhd is seeking junior-level Client Management Assistants to help manage the clients' profiles in the company's systems and to provide expert service through written messages. The work and communication will be carried out in 100% written English.
Job Responsibility:
Screening and replying to client's service inquiry emails
Converting information from incoming inquiries to the client management system
Categorizing client inquiries and directing messages to appropriate team members
Filing client profiles in the company client management system
Assisting organizing client profiles by priorities
Assisting in contract-signing and signed contract filing into the company database
Assisting other administrative and documentation tasks as requested by supervisors
Requirements:
Bachelor's degree
Excellent English writing and reading skills (IELTS 7.0/MUET Band 4 equivalent or above)
Strong attention to details
Strong computer literacy, familiar with MS Office Suite
Nice to have:
Customer support: 1 year (Preferred)
What we offer:
10 annual leaves plus 11 holidays per year
Medical claim RM 1200.00 per year
Performance-based annual bonus of 0.5 - 1.0 month salary
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