Client Management - Global Payment Solutions, HSBC

HSBC

Location:
Mexico, Cuauhtemoc

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Business Administration & Operational Management will participate in business activities, supporting Senior Managers with BAU & non-BAU activities, cyclical work pieces such as Annual Reporting and short term initiatives. They are located in BAU teams and would report to a Senior Manager and may have direct reports. This job is part of client service and does not manage any portfolios.

Job Responsibility:

Assisting with the execution of business initiatives and activities in support of business area aims
Participate and support in business planning activities which may include financial, technological and resource planning
Contribute to senior management decision making by use of management information, performance information, analytics, forums and stakeholder feedback
Support in forums and committees to represent view of business area
Support the development and monitoring of internal governance activities
Investigating and seeking remedies for discrete issues which may be adversely affecting business unit performance
Evaluate and analyse management information relating to external service providers of their provision, monitor their performance and ensure service level agreements are honoured
Coordinate the global activities and projects related to client service
Manage global project related client service
Support all the OKR's and figures regarding client service
Management of the complains committee

Requirements:

Experience in Client Service
English as a second language – Advanced level
Internal systems knowledge: Hogan, Leap, Connect
High level of responsibility, organization and proactivity
Effective communication skills, both written and spoken
Excellent service attitude
Strategic and business thinking aligned with HSBC
Quick learner and results-oriented/proactive
Leadership, good negotiator, able to work under pressure, and conflict mediator

Nice to have:

Experience in Client Service – Desired
Internal systems knowledge: Hogan, Leap, Connect – Desired

What we offer:

Equal opportunity employer
Valued and respected workplace
Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
August 20, 2025

Expiration:
September 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Management - Global Payment Solutions