Client Lifecycle Management Team Head, HSBC

HSBC

Location:
Hong Kong, Kowloon City

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth. This role involves ensuring compliance, mitigating risk, improving processes, and delivering superior client service.

Job Responsibility:

Review complex onboarding cases with ability to work on these cases independently
Executes and reviews negative media alerts, and performs sanction & PEP screening
Check/identifies for discrepancies between the information held in the customer’s documentation and profile on the system
Reviews and validated the quality of the due diligence and Know Your Customer (KYC) information on the bank’s customers, in line with HSBC policies at on boarding and periodic reviews
Work with the customer due diligence (CDD) Advisor when additional guidance on policy is required. Identifies and acts on opportunities to improve efficiency in the workflow for both GPB clients and clients having GPB and Retail Banking customers
Assists assigned internal clients to be aware of and be able to critically examine relevant policies and practices and processes to mitigate risk, ensure compliance and deliver a superior end client experience
Takes a pro-active approach to identifying and highlighting work flow process improvements needed to increase productivity and efficiency on an end-to-end basis

Requirements:

Subject matter knowledge of AML, regulatory compliance and controls within the banking and financial services industry
Seeks out and interprets information, evidence and gaps and uses their business and specialist knowledge to identify and highlight issues and areas of concerns
Strong understanding of the connection between the financial services industry, the regulatory environment and their business function, and assists in passing on their practical knowledge to their colleagues
Understands the nature and importance of the quality data and information needed to provide compliance assurance for the business function
Strong familiarity with Microsoft Word, Microsoft Excel, and Internet Explorer
Strong English fluency and written skills
Minimum of a B.A. degree or relevant work experience

What we offer:

Flexible working
Continuous professional development
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
May 23, 2025

Expiration:
June 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Lifecycle Management Team Head

HSBC

Location:Hong Kong, Kowloon City

Category:Banking

Contract Type:Employment contract