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Client Liaison

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Sotheby's

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Location:
United States , New York

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

45000.00 - 50000.00 USD / Year
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Job Description:

The Bids & Client Services Department is the first and most highly visible contributor to the client experience at Sotheby’s worldwide headquarters. We are seeking a poised and professional Client Liaison to join our front of house team at Sotheby’s Madison Avenue HQ in New York City. As the first point of contact for clients, visitors, and guests, the Client Liaison plays a vital role in upholding the Sotheby’s standard of excellence, ensuring a welcoming and seamless experience from the moment they enter the building.

Job Responsibility:

  • Greet and direct clients, visitors, and staff with warmth, professionalism and discretion
  • Manage incoming calls, emails, and general inquiries
  • Assist clients with general inquiries through the possession of thorough and current knowledge of the Company’s international sale and exhibition calendars, special events, departments, personnel
  • Maintain fluid operation of Sotheby’s front of house spaces
  • Coordinate visitor access, including security protocols and visitor registration
  • Support client-facing activities across other Sotheby’s New York Spaces
  • Support New York auctions by processing and executing in-person paddle and bid registrations, operating Sotheby's online bidding platform
  • Demonstrate a thorough understanding of the Company’s domestic and international auction process
  • Support administrative tasks for the team
  • Responsible for exhibition-related activities including: the timely opening and closing of galleries
  • knowledge of department experts, sale highlights and lot locations
  • creation of new client accounts
  • Coordinate with Specialist and Non-Specialist departments to ensure that clients’ needs are met
  • Proactively address client concerns and issues
  • Contribute to new Client Experience initiatives and trainings
  • Participate in ad hoc projects as needed
  • Must adhere to required front of house attire

Requirements:

  • Superior interpersonal and communication skills with a pleasant client service-oriented attitude
  • Proven experience employing problem solving skills when dealing with internal and external clients
  • Team player with a positive working rapport with colleagues
  • Calm demeanor with an ability to multi-task in a high traffic environment
  • Process driven, logical thinker
  • Strong comfort with Microsoft Office & Google Suite
  • General knowledge of art history and art market preferred
  • Previous experience in a client service driven industry
  • Foreign language(s) a plus

Nice to have:

  • Prior experience with SAP, Salesforce, Freshdesk, Client Databases, or other Sotheby’s systems
  • General knowledge of art history and art market
  • Foreign language(s)
What we offer:
  • Discretionary bonus
  • Competitive benefits package

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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