Client Liaison

• Delivering seamless and high-level service for clients visiting and bidding at Sotheby’s
• Providing interchangeable back-office Bids support and front of house Client Services support as necessary
• Providing the highest level of service throughout the bidding process
• Taking registration and bidding instructions from clients and Sotheby’s staff in person, as well as via telephone and email
• Inputting commission and telephone bids into Sotheby’s internal systems
• Allocation of telephone bids to Sotheby’s telephone bidders
• Clerking auctions alongside the auctioneer
• Bidding on the telephone with clients
• Dealing with any post sale follow up
• Handling any client and colleague escalations with accuracy and professionalism
• Liaising closely and maintaining strong working communications with internal stakeholders
• Ensuring that the information held for clients is validated, accurate and current
• Ensuring that Sotheby’s Compliance and KYC guidelines and the Live and Online Auction Rules are adhered to
• Acting as key stakeholder for any registration and bidding aspects of digital initiatives
• Assisting with general departmental administration
• Assisting with training auctioneers and other sales clerks
• Providing support to other locations including Milan, Geneva, Zurich, and Cologne
• Be the welcoming face of Sotheby’s
• Greeting clients, assisting with general enquiries and triaging to relevant departments
• Liaising closely with internal departments to ensure smooth running of front of house
• Keeping the Front of House area and Catalogue displays immaculate
• Supporting Paddle Registration during sales
• Performing Valuations desk research, liaising with relevant Specialist, or providing alternative referrals
• Providing Cashiers desk support
• Handling, unpacking and labelling incoming property for Registrars
• Occasionally supporting Cloakroom
• Always complying with security and auditing guidelines
• Following the Grooming standards
• Providing exceptional client service on the counter in respect of all sale activities

• Educated to degree level (or equivalent)
• Ability to demonstrate excellent client service
• High level of computer literacy and able to display dexterity working across multiple systems
• Ability and willingness to be flexible with working hours including weekends and evenings where necessary
• Ability and willingness to work between New Bond Street building and from home
• Ability and willingness to travel to European offices and other off-site locations
• Excellent communication (written and spoken) and interpersonal skills
• Ability to prioritise, good organisation skills, excellent attention to detail
• Ability to work to strict deadlines
• Enthusiastic and calm under pressure, with a common-sense approach
• Proactive and pre-emptive approach
• Committed, reliable and capable of working well as part of a team
• Discretion vital
• Knowledge of Sotheby’s or the art industry
• its culture and service
• Fluency in English is required

Knowledge of other languages would be advantageous