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Client Liaison

aflac.com Logo

Aflac

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Location:
United States

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

80000.00 - 100000.00 USD / Year
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Job Description:

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Job Responsibility:

  • Attends and participates in select customer meetings as appropriate to discuss feedback and/or needed process enhancements
  • Proactively identifies and surfaces customer and plan issues for resolution while acting as a liaison to communicate workflow results, ideas, and solutions
  • Manages escalated customer issues in conjunction with the Technical Leads, as applicable
  • Proactively analyses data, identifies trends and issues
  • provides system recommendations and designs feedback related to plan changes and updates
  • Works with IT to define system fixes, enhancements and requirements and performs user acceptance testing
  • Identifies process improvements for operations and leads process changes
  • Acts as main point of contact to report system issues to IT and tracks for resolution
  • Acts as a subject matters expert to assist customer and Account Executives (AE) in understanding the impacts of non-standard benefits and/or processes
  • Manage and prioritize ad hoc requests from Account Executives to support efficient execution and strategic focus on new and existing program opportunities
  • Provides customer process and/or tools training as needed
  • Identifies urgent business problems, obtains necessary information, accurately identifies root causes, and generates solutions
  • Initiates and maintains partnerships throughout the organization
  • encourages cooperation by promoting common goals and building trust. Inspires, supports, and initiates cross-functional activities
  • Participates in finalists and client site visits as needed
  • Performs other related duties as required

Requirements:

  • Bachelor's Degree Health Care Administration or a related field
  • 4 or more years of job related or industry experience
  • 2 years experience in roles involving interaction with customers and employees
  • Demonstrated experience in STD/LTD, Leave (paid/state) and/or ADA
  • Strong consultative skills and the ability to influence constituents
  • Strong leadership skills
  • Strong communication skills (verbal, written, presentation)
  • Strong understanding of multiple aspects of contracts, plans and products
  • Ability to work with cross-functional business units and vendors to support customer needs
  • Promotes collaboration among constituents and represents a professional image of the company
  • Strong project management skills
  • Ability to support leave and disability products
  • Critical thinking and decision-making skills
  • Strong knowledge of best practice and customer specific policies and procedures
What we offer:
  • medical, dental, and vision coverage
  • prescription drug coverage
  • health care flexible spending
  • dependent care flexible spending
  • Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
  • 401(k) plans
  • annual bonuses
  • opportunity to purchase company stock
  • 11 paid holidays
  • up to 20 days PTO
  • state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
  • other leaves of absence

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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