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Client Liaison and Admissions Executive

https://www.office-angels.com Logo

Office Angels

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Location:
United Kingdom , London

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Category:
-

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Contract Type:
Not provided

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Salary:

13.85 GBP / Hour

Job Description:

The Client Liaison Executive is responsible for managing the end-to-end admissions process, ensuring a seamless and professional experience for all prospective and enrolled delegates. This includes registration, communication, scheduling, and providing support throughout the delegate lifecycle. The role also involves assisting the Client Relations Manager (CRM) in achieving key objectives, delivering exceptional customer service, and contributing to operational success.

Job Responsibility:

  • Oversee and manage the entire registration process, including due diligence, CRM data entry, invoicing, and issuing confirmation documents
  • Respond to all registration-related enquiries, ensuring timely and accurate information is shared
  • Communicate effectively with prospective delegates to understand their needs and answer questions about the registration process or course details
  • Maintain accurate records of all admissions data and correspondence using CRM systems and shared spaces
  • Provide comprehensive pre-arrival information to delegates and their organisations, including visa requirements, learning objectives, and service add-ons
  • Foster professional relationships with delegates, ensuring their needs are met
  • Assist with delegate arrivals, including welcoming them, providing required information, and supporting their needs during their stay
  • Oversee management of delegates with deferred training, ensuring readiness for new start dates and maintaining communication
  • Track and follow up on deferred cases to minimise attrition and ensure successful course completion
  • Liaise with operations teams to ensure smooth and timely course delivery on a weekly basis
  • Manage tasks related to course scheduling and programme management
  • Support the creation of marketing content in collaboration with the marketing team
  • Arrange delegate transfers, accommodation, activities, and restaurant bookings as requested
  • Ensure all admissions and client information is recorded completely and accurately
  • Represent the company during induction and welcome sessions for delegates upon their arrival

Requirements:

  • Educated to degree level or equivalent
  • Proficiency in Microsoft Office, especially Excel
  • University degree specialising in Management
  • Proven track record of meeting and exceeding goals and targets
  • Familiarity with CRM software, such as HubSpot
  • Experience working in a similar corporate/executive education environment
  • Experience in a multi-cultural workplace
  • Excellent communication and interpersonal skills
  • Strong organisational and time-management skills
  • Creative problem-solving ability
  • Ability to multi-task and manage multiple priorities in a fast-paced environment
What we offer:
  • Career Growth and Development: access to continuous learning opportunities and mentorship to help you advance in your career and unlock your potential
  • Collaborative and Inclusive Culture: Work with a diverse, passionate team in an environment that encourages creativity, innovation, and open communication
  • Work-Life Balance: We understand the importance of maintaining a healthy balance between work and life. We offer flexible hours, remote work options, and paid time off to support your personal well-being
  • Competitive Compensation and Benefits: Receive a competitive salary, along with a benefits package that includes pension, bonus and more

Additional Information:

Job Posted:
May 30, 2025

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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