Client Liaison and Admissions Executive, Office Angels

Office Angels

Location:
United Kingdom, London

Category:
-

Contract Type:
Not provided

Salary:

13.85 GBP / Hour

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Job Description:

The Client Liaison Executive is responsible for managing the end-to-end admissions process, ensuring a seamless and professional experience for all prospective and enrolled delegates. This includes registration, communication, scheduling, and providing support throughout the delegate lifecycle. The role also involves assisting the Client Relations Manager (CRM) in achieving key objectives, delivering exceptional customer service, and contributing to operational success.

Job Responsibility:

Oversee and manage the entire registration process, including due diligence, CRM data entry, invoicing, and issuing confirmation documents
Respond to all registration-related enquiries, ensuring timely and accurate information is shared
Communicate effectively with prospective delegates to understand their needs and answer questions about the registration process or course details
Maintain accurate records of all admissions data and correspondence using CRM systems and shared spaces
Provide comprehensive pre-arrival information to delegates and their organisations, including visa requirements, learning objectives, and service add-ons
Foster professional relationships with delegates, ensuring their needs are met
Assist with delegate arrivals, including welcoming them, providing required information, and supporting their needs during their stay
Oversee management of delegates with deferred training, ensuring readiness for new start dates and maintaining communication
Track and follow up on deferred cases to minimise attrition and ensure successful course completion
Liaise with operations teams to ensure smooth and timely course delivery on a weekly basis
Manage tasks related to course scheduling and programme management
Support the creation of marketing content in collaboration with the marketing team
Arrange delegate transfers, accommodation, activities, and restaurant bookings as requested
Ensure all admissions and client information is recorded completely and accurately
Represent the company during induction and welcome sessions for delegates upon their arrival

Requirements:

Educated to degree level or equivalent
Proficiency in Microsoft Office, especially Excel
University degree specialising in Management
Proven track record of meeting and exceeding goals and targets
Familiarity with CRM software, such as HubSpot
Experience working in a similar corporate/executive education environment
Experience in a multi-cultural workplace
Excellent communication and interpersonal skills
Strong organisational and time-management skills
Creative problem-solving ability
Ability to multi-task and manage multiple priorities in a fast-paced environment

What we offer:

Career Growth and Development: access to continuous learning opportunities and mentorship to help you advance in your career and unlock your potential
Collaborative and Inclusive Culture: Work with a diverse, passionate team in an environment that encourages creativity, innovation, and open communication
Work-Life Balance: We understand the importance of maintaining a healthy balance between work and life. We offer flexible hours, remote work options, and paid time off to support your personal well-being
Competitive Compensation and Benefits: Receive a competitive salary, along with a benefits package that includes pension, bonus and more

Additional Information:

Job Posted:
May 30, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Client Liaison and Admissions Executive