Client Implementation Manager, HSBC

HSBC

Location:
India, Mumbai ▼
Bangalore

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Global Trade Solutions comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. This role involves implementing operational plans, managing client onboarding programs, and building strong relationships with stakeholders.

Job Responsibility:

Leading the implementation of operational plans and priorities to drive delivery of the agreed client requirements
Delivery of client programmes as part of end-to-end client execution and transaction fulfilment lifecycle
Leverage Client feedback to shape client proposition and new product development activity
Oversee the efficient completion of technical and operational on-boarding activities for new to trade or new to bank clients
Ensure the provision of transactional and channel support to clients
Programme manage high profile, complex on-boarding programmes
Act as the representative for the bank interacting where appropriate with the client in pre-sale, negotiation and post-sale activities
Ensure Credit/Risk recommendations, KYC Procedures and other GTS Procedures Guidelines / Manuals are implemented and adhered to
Manage key relationships with internal and external stakeholders
Develop a close relationship with customers
Work closely with colleagues across Business Development and Solution Structuring
Ensure the customer fully understands the systems and solutions which are being implemented
Build and manage relationships with key service providers
Strive for class-leading customer experience by cultivating a consistent selling and relationship management culture
Maintain close liaison with country and region colleagues/stakeholders to provide input into the strategic direction of GTS
Deliver fair outcomes for customers

Requirements:

Strong understanding of HSBC Trade Products and Services being offered to clients
Understanding of various Channels offered / available to clients
Knowledge on the working of APIs and system integration
Understanding/certification on SWIFT and SAP will be an advantage
Strong knowledge and experience on System Integration is a distinct advantage
Understand various industry standard file formats, conversant with connectivity setup
Should be able to work independently on file testing and connectivity establishment
Should be able to work closely with in-country product managers on new launches
Minimum bachelor’s degree / Graduation required or as required for the role whichever is higher

Nice to have:

Understanding/certification on SWIFT and SAP
Strong knowledge and experience on System Integration

What we offer:

Continuous professional development
Flexible working
Inclusive and diverse environment
Opportunities to grow

Additional Information:

Job Posted:
May 29, 2025

Expiration:
June 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Client Implementation Manager