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About the Role: We are seeking a Client Handling Representative to join our dynamic team at Translation Empire. This role is perfect for individuals who are passionate about delivering exceptional customer experiences, handling client queries with professionalism, and building strong relationships.
Job Responsibility:
Manage inbound and outbound calls and respond promptly across multiple communication channels
Identify customer and linguist needs, providing accurate support to ensure satisfaction
Provide customer support
Recruit, assess, and onboard freelance interpreters across 300+ languages
Verify right-to-work, security checks, qualifications, and compliance documentation
Maintain accurate records and communicate application status clearly with linguists
Ensure timely follow-ups, issue resolution, and confidentiality at all times
Requirements:
Excellent English communication skills (both written and verbal)
Ability to handle incoming calls professionally and confidently
Empathetic, patient, and solution-oriented mindset
Strong organizational and multitasking abilities
What we offer:
Clear opportunities for career growth and professional development
A collaborative, supportive, and positive work culture