Client Experience Supervisor

At BarkleyOKRP, we are on the front lines of a world-class idea company. We are looking for a Client Experience team member who is prepared to change the trajectory of brands by creating the conditions for trusted relationships and world-class work. This person will be expected to contribute to a diverse and inclusive environment where each team member can bring their best self. If you want to learn what you're capable of when surrounded by top talent working on innovative brands, let's talk. This team member can purposefully define client business needs while leading a team to smoothly and flawlessly deliver creative ideas that will impact their business. This person’s passion for the industry won’t let them rest until problems are solved, work is delivered, ideas are sold-in, teams are empowered, and clients are impressed. The ideal candidate will carefully balance the art of strategic business knowledge with skillfully (and independently) managing a team to deliver large scale projects. This team member has an in-depth knowledge of their client’s business and plays a key role in managing the relationship. They also recognize the importance of accurate and timely details with clear, concise communications and the ability to prioritize the right information to lead the team forward. This person is skilled at not only providing client feedback, but also at interpreting it for the team and distilling it to the essence of what is needed and will impact the work. As a leader on the team, they are highly responsive, responsible and a crucial resource for capturing and delivering information that guides the team’s day-to-day workflow. They are expected to know the minutiae of a project as well as the higher level strategic role it plays. When asked, a team member at this level has a thoughtful POV on the business, the competition, and the client’s priorities. This team member is a manager of people who is responsible for developing talent, nurturing an individual’s career, and outlining a path for growth. To succeed in this role, they must be highly organized and able to perform multiple tasks for different teams / clients on an ongoing basis. Our ideal candidate is able to manage daily responsibilities, adaptable to project deliverable changes and actively participate in cross-functional team ideation sessions. Their understanding of the client’s needs, will help them independently troubleshoot with limited oversight and insightfully recognize opportunities with our current and potential clients. They will have experience with marketing campaigns and a desire to deliver exceptional client service.