Client Experience Specialist Job at Traveling with Tasha (Miami)

Client Experience Specialist

The Client Experience Specialist (CXS) Specialist’s role is to ideate & map, opt...

Location

Kenya , Nairobi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

2+ years in a project management, process improvement or service experience role
Experience in gathering and interpreting customer experience information
Experience running journey mapping, service design, or design thinking workshops
Detail oriented with strong organizational and project management skills
Has strong storytelling abilities, verbal and written communications, social interactions, and a proficiency with technology
Prior experience at a services or product company creating and implementing customer experiences based on data-driven insights
Strategized and successfully implemented innovative customer strategies (technology, process, people) in a high-growth environment
Experience in working with multiple work streams within a complex, high growth environment
Strong interpersonal and communication skills
excellent verbal and written skills

Job Responsibility

Lead discovery sessions to deeply understand the current customer experience today, perform research with our Crew and Clients to understand more, and work cross-functionally to define the future state
Apply design thinking in collaborative environments to innovate and improve the Crew and Client Experience
Use Voice of the Customer Program and operational data to gain insight across the customer journey and use date to ideate, design and implement best experience journeys across different touch point
Evaluate interactions with all systems and channels to help identify key areas of opportunity for improvement
Determine root-cause for complaints related to Crew and Client Experience that are not on a high value journey and develop initiatives to get them back on track
Work closely with internal and external partners to plan and execute strategic initiatives and defined experience journeys
Set and communicate goals, action plans, and key metrics for business functions aligned to Service Experience Enhancement
Create standardized playbooks and interventions for each point in the customer journey
Develop key benchmarks and measures of success aligned to Client and Crew Experience

Fulltime

Client Experience Specialist

At any given time, 16 million Americans are experiencing a crisis that requires ...

Location

United States

Salary:

60000.00 - 75000.00 USD / Year

Atticus

Expiration Date

Until further notice

Requirements

At least three years of professional work experience
Succeeded in jobs that involve talking to customers all day (CX, sales, support, hospitality, etc.)
Care about people and can interact with folks from all walks of life
Able to simultaneously be supportive to a person in crisis and quickly drive a conversation
Quick learner and a competent writer
Able to master complex new topics and platforms when given instruction and support

Job Responsibility

Communicating on the phone with clients to understand their situation
Figure out whether we can help them
Advise them on the next steps
Become an expert on a complex and interesting field
Learn to rapidly navigate our internal tech platforms and tools (Salesforce, Front, etc.)
Help hundreds of ordinary people (each with a unique story) every week

What we offer

Medical and dental insurance with 100% of employee premiums covered
15 vacation days & ~20 paid holidays each year (including two weeks at end-of-year)
Free membership to OneMedical
$600/year reimbursable stipend for internet service
$1,000 reimbursable stipend for education and training outside of work
Up to $1,200/year student loan repayment assistance
401(k) and optional HSA/FSA
Humble, thoughtful, smart, fun colleagues
Equity
Bonus

Fulltime

Client Experience Specialist

The Customer Experience Specialist role at Machinio plays a key part in the grow...

Location

United States

Salary:

55000.00 - 60000.00 USD / Year

Machinio

Expiration Date

Until further notice

Requirements

Strong at building relationships and maintaining excellent customer interactions
Comfortable leading meetings with existing clients and conducting training sessions in person or virtually
Extremely patient, able to explain functions clearly, and present effective solutions
Highly detail-oriented and proactive in managing the work assigned to you
Impeccable attention to grammar and visual presentation
Quick to learn new systems and functionalities
Able to meet deadlines, manage tasks, and deliverables consistently
Passionate about processes, methods, and continuous improvement
A kind, genuine, and collaborative team player who thrives in group settings and enjoys contributing to a productive, goal-oriented team
Must be online, available, and actively working during scheduled hours to support clients and the team

Job Responsibility

Be the primary point of contact for the Machinio System Existing Client Support initiative for dedicated accounts
Manage the support inbox and phone line for dedicated accounts, ensuring timely and professional responses
Handle technical inquiries, troubleshoot, and escalate complex issues when necessary
Conduct periodic check-ins to assess client satisfaction, encourage product usage, and address concerns proactively
Deliver phone and video explanations, lead occasional training sessions, and create learning materials to support clients
Follow up on late payments, while learning and applying effective client retention strategies
Assist clients with updates, issues, and questions related to their Machinio System-powered website designs
Gather client feedback and testimonials to support marketing and product improvement efforts
Participate in weekly collaboration sessions with the Team Lead to brainstorm solutions

What we offer

PTO
medical insurance
dental insurance
vision insurance
flexible spending account
health savings account
life & disability Insurance
retirement benefits/401(k)
voluntary benefits
remote setup provided

Fulltime

New

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a team in New Hampsh...

Location

United States , Nashua

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in customer service, customer support, or a similar client-facing role
Ability to handle a high volume of inbound calls while maintaining professionalism and accuracy
Experience using CRM platforms or other systems to track customer interactions and account activity
Working knowledge of order processing, billing support, and backorder management
Strong communication skills with the ability to assist customers clearly and effectively
Solid organizational skills and attention to detail in administrative and data-entry tasks
Ability to manage multiple priorities in a fast-paced environment while maintaining service quality

Job Responsibility

Respond to incoming customer calls in a courteous and timely manner while resolving questions, concerns, and service requests
Enter and manage orders submitted through the business-to-business channel, ensuring details are complete and processed accurately
Document customer communications and updates in the company’s CRM and related systems to maintain clear account histories
Support customers by researching issues, coordinating next steps, and providing helpful solutions that align with service expectations
Complete administrative and back-office tasks that help keep daily customer service operations running smoothly
Monitor customer accounts, identify items requiring follow-up, and take appropriate action to address outstanding needs
Perform billing-related activities, review account charges, and help manage order backlogs and backordered items
Maintain accurate customer records by updating account details, order information, and interaction notes as changes occur

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Experience Specialist

We are looking for a customer-focused individual to join our team as a Customer ...

Location

United States , Palm Desert

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, administrative support, or a similar office-based position
Demonstrated ability to communicate clearly and effectively in both written and verbal interactions
Experience supporting billing or invoicing activities, including invoice preparation, coding, or payment tracking, is preferred
Strong organizational skills with the ability to manage multiple tasks accurately in a busy work environment
Proficiency with standard office software, email correspondence, and computer-based data entry
Comfortable using phone systems, including softphone tools, to support customer interactions and internal communication
High attention to detail, dependable work habits, and a consistent commitment to excellent service
Detail-oriented demeanor and a team-oriented approach when working with clients, visitors, and colleagues

Job Responsibility

Manage incoming phone calls and route each inquiry to the appropriate contact while maintaining a courteous and attentive tone
Provide timely, accurate responses to questions from clients, visitors, and internal staff, ensuring a high level of service at every interaction
Perform daily administrative support activities such as scheduling, document organization, record maintenance, and general office coordination
Enter and update information in company systems with accuracy, including data entry, scanned files, and supporting documentation
Assist with billing-related tasks by preparing invoices, coding information correctly, monitoring payment activity, and keeping records current
Support customer communications through email and phone-based systems, including softphone platforms, to ensure efficient follow-up and resolution
Maintain confidentiality and discretion when handling sensitive information and business-related correspondence
Contribute to departmental workflow and special assignments as needed to help operations run smoothly and efficiently

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Customer Experience Specialist - French

Are you a customer experience builder who enjoys simplifying complex solutions? ...

Location

Costa Rica , Heredia

Salary:

Not provided

ActiveCampaign

Expiration Date

Until further notice

Requirements

Fluent English, Spanish and French, speaking, reading comprehension, and writing skills
Strong analytical, organizational, written, and verbal communication skills with the ability to relate to others under pressure
A solutions-oriented mindset with the ability to explain technical problems succinctly and clearly
The ability to efficiently respond to a significant number of emails, live chats, and phone calls per day while maintaining high quality and composure
A natural problem solver who is a tech geek and/or marketing novice with an entrepreneurial spirit
A self-motivated, curious learner and proactive team player with innovative ideas to inspire customer adoption
Prior experience in SaaS or Technical support is a plus
The ability to work night shifts and weekends

Job Responsibility

Advise and Accelerate: Develop a deep and technical understanding of the platform and customer use cases to successfully advise customers on how to achieve their goals using ActiveCampaign
Technical Guidance: Utilize technical skills to guide a high velocity of customers across multiple industries and levels of sophistication through screen sharing, chat, and email
Problem Solving: Handle inquiries ranging from account issues and diagnosing complex software problems to providing basic marketing and sales strategy advice
Issue Ownership: Own the resolution of customer issues from initial contact to completion by monitoring and responding to user-reported issues and infrastructure alerts
Collaborate: Partner with development teams to drive stability, produce knowledge base articles, and foster a customer-centric culture
Strategize: Formulate alternative or unique solutions based on best practices for technical scenarios to help clients succeed
Identify Growth: Identify opportunities for potential growth of a customer's services and collaborate with the appropriate teams
Product Improvement: Identify improvements to the product, isolate and reproduce bugs, and determine high-impact opportunities to enhance the customer experience

What we offer

Comprehensive Health & Wellness: Top-tier benefits package that includes medical and dental benefits paid 100% by ActiveCampaign for you and your dependents, complimentary access to telehealth services, and a free subscription to Calm
Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization
Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance
Total Rewards: In-office meal and transportation perks, home office stipend to cover at-home workspace expenses, and a four-week paid sabbatical with bonus after five years
Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support

Fulltime

Client Specialist Key

Location

United States , Nashua

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers.
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment.
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store.
Possess excellent written and verbal communication skills and a high level of integrity.
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her.
Professional, assertive, and friendly with the ability to make decisions independently.
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems.
Available at least (20) hours per week.
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays.

Job Responsibility

Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
Support all service enhancers to build strong relationships including active use of Concierge.
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust.
Actively participate in community/store activities and events that promote the Talbots Brand.
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
Professionally represent the brand image.

What we offer

Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees.
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.

Parttime

Client Specialist Key-Park Plaza Mall

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes ...

Location

United States , Little Rock

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers
Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment
Able to work cooperatively in a diverse work environment
Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store
Possess excellent written and verbal communication skills and a high level of integrity
Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her
Professional, assertive, and friendly with the ability to make decisions independently
Possess the technological aptitude to navigate POS/computer/iPad/handheld systems
Available at least (20) hours per week
Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays

Job Responsibility

Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally
Support all service enhancers to build strong relationships including active use of Concierge
Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc
Plan and prioritize tasks and responsibilities to meet the needs of the customer and business
Seek to understand customer needs & wants with curiosity and confidence through intentional conversation
Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust
Actively participate in community/store activities and events that promote the Talbots Brand
Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store
Professionally represent the brand image

What we offer

Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next
Incentive Opportunities
Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees
Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within
Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more

Parttime

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Client Experience Specialist

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