Client Experience & Reception Manager

• Greet clients and visitors with a warm, approachable, genuine, and friendly demeanour, ensuring they receive a 5* experience
• Develop and maintain working relationships across all departments, the senior team as well as external stakeholders and contractors
• Oversee the reception and executives meeting areas, ensuring the smooth running of daily operations
• Manage appointments and meetings, coordinating with various departments
• Manage and coordinate a number of meeting rooms and event spaces, quickly and efficiently
• Handle incoming calls, emails, and inquiries, directing them to the appropriate team members with efficiency and professionalism
• Manage any escalations from the senior management team and building management
• Lead and mentor the reception team, building and developing a collaborative environment and promoting best practises

• Proven extensive experience as a receptionist within a corporate or financial setting,in a leadership/management role
• Outstanding Communication Skills: Strong verbal and written communication abilities
• Organisational Skills: Exceptional multitasking and organisational skills, with an eye for detail
• Positive Attitude: A naturally positive and personable individual, with the ability to handle challenges with professionalism and respect
• Tech Savvy: Proficiency in MS Office software and systems technology

Competitive benefits package, with healthcare benefits, gym membership, generous holiday and parental benefits, company socials and events