Client Experience Partner Jobs

TeamWorld Inc.

Location:
United States, Binghamton

Category:
Customer Service

Contract Type:
Not provided

Salary:

26.00 - 28.00 USD / Hour

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Job Description:

We are seeking a highly organized and customer-focused individual to join our team as a Client Experience Partner in the corporate uniform and promotional products industry. The ideal candidate will be responsible for managing customer requests, communicating effectively with clients, and processing sales orders efficiently. This role will play a crucial part in supporting our sales team and ensuring a premier experience for our customers.

Job Responsibility:

Customer Communication: Act as the primary point of contact for customer inquiries, requests, and concerns. Communicate promptly and professionally via phone, email, and other channels to provide accurate information and resolve issues effectively
Sales Order Processing: Handle the end-to-end process of preparing product presentations, typing and processing sales orders, ensuring accuracy and timely delivery. Collaborate with multiple departments including art, production, and logistics to gather necessary information and update customers on order status
Product Knowledge: Develop a strong understanding of our corporate uniform program, promotional products and services to assist customers in making informed decisions. Provide product recommendations, pricing details, and customization options as needed
Customer Relationship Management: Maintain and update customer records, sales reports, preferences, and communication history in our CRM system. Follow up with customers to gather feedback, address any issues, and ensure satisfaction with our products and services
Continuous Improvement: Identify opportunities for process improvement and customer service enhancements. Collaborate with cross-functional teams to implement best practices and streamline workflows
Front Desk Coverage: Assist in covering the Front Desk during lunches, PTO, or when needed. This includes answering customer inquiries via phone and email, and customers who come to the front door

Requirements:

Associate degree in a related field or equivalent experience preferred
Previous experience in client relations or a related role
Excellent communication skills, both written and verbal, with a customer-centric approach
Strong attention to detail and organizational skills to manage multiple tasks and prioritize effectively
Proficiency in using CRM software, Microsoft Office Suite, and other relevant tools
Ability to work collaboratively in a fast-paced environment and adapt to changing priorities
A proactive attitude, problem-solving skills, and a willingness to learn and grow within the role
Strong multi-tasker
Good judgment and decision-making ability
Ability to manage deadlines and work under pressure

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Client Experience Partner