Client Experience Manager Job at Robert Half (Little Rock)

Client Experience & Reception Manager

Our client is a forward-thinking and dynamic and financial institution specialis...

Location

United Kingdom , City of London

Salary:

40000.00 - 45000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven extensive experience as a receptionist within a corporate or financial setting,in a leadership/management role
Outstanding Communication Skills: Strong verbal and written communication abilities
Organisational Skills: Exceptional multitasking and organisational skills, with an eye for detail
Positive Attitude: A naturally positive and personable individual, with the ability to handle challenges with professionalism and respect
Tech Savvy: Proficiency in MS Office software and systems technology

Job Responsibility

Greet clients and visitors with a warm, approachable, genuine, and friendly demeanour, ensuring they receive a 5* experience
Develop and maintain working relationships across all departments, the senior team as well as external stakeholders and contractors
Oversee the reception and executives meeting areas, ensuring the smooth running of daily operations
Manage appointments and meetings, coordinating with various departments
Manage and coordinate a number of meeting rooms and event spaces, quickly and efficiently
Handle incoming calls, emails, and inquiries, directing them to the appropriate team members with efficiency and professionalism
Manage any escalations from the senior management team and building management
Lead and mentor the reception team, building and developing a collaborative environment and promoting best practises

What we offer

Competitive benefits package, with healthcare benefits, gym membership, generous holiday and parental benefits, company socials and events

Fulltime

Senior Client Experience Manager

This person is an energetic, growth-minded, team player that thrives in day-to-d...

Location

United States , Kansas City

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
Ability to run projects independently with minimal supervision
Excellent written and verbal communication skills
Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
Demonstrated success in a cross-functional team environment
Ability to juggle multiple projects and clients at once, while correctly prioritizing
4+ years relevant work experience
previous agency experience preferred
Digital experience with production experience is and preferred

Job Responsibility

Be the primary point of contact for client counterpart and cross agency team in managing the daily activities for cross-channel initiatives and annual plans
Exhibit a thorough understanding of the client’s brand, objectives, and operations to successfully accomplish deliverables that meet client expectations across the whole brand spectrum
Manage relationships with key clients and strategic team members active in the day-to-day execution of integrated projects, and manage up appropriately
Apply independent, critical thinking and contribute ideas in cross-functional team settings across creative, strategy, media, PR, and production disciplines
Work closely with account director to support Whole Brand integrated projects, proactively anticipate and solve problems, identify opportunities for efficiencies and growth, and ensure proper communications and team direction
Lead and uphold the conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success
Partner closely with Project Management to understand the timing, workflow, and project deliverables in order to manage client expectations and to anticipate team needs/client needs
Partner with project management to effectively manage resources and budgets
Contribute to BarkleyOKRP culture, growth, and success through participation in key agency forums and initiatives, department and agency-wide meetings, new business opportunities, etc.

Manager, Client Experience

The Manager, Client Experience is responsible for overseeing the delivery of hig...

Location

Canada , Toronto

Salary:

Not provided

Cavell Risk, Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Business Management, Accounting or a related field
Possession of RIBO licence
Minimum Three (3) years’ of broking experience
Completed or actively pursuing the CIP designation
Sales-oriented mindset
Ability to work collaboratively in a team environment
Strong interpersonal skills to influence others without authority
Demonstrated ethical decision-making abilities
Effective at building and maintaining relationships
Proficient conflict resolution and management abilities

Job Responsibility

Serve as the primary point of contact for clients and markets offering assistance, as needed
Manages and cultivates strong relationships between markets and clients, ensures submissions are complete, accurate, and presented professionally
Highly responsive to client needs, including answering calls and returning messages before the end of each business day, and responding to emails within the next business day
Ensures all data requests from clients and markets are met on time
Prepares quotes and proposals, works with policies with higher limits, number of exposures and customization with minimal supervision
Executes the market strategy, negotiates insurance terms, solicits options, and suggests alternative structures
Supports and assists in the advancement of the Associate, Client Experience
Organizes and maintains a calendar of renewals, expiries
Oversees billings and payment collections to ensure they are received by the deadlines
Completes additional sales, negotiation, or prospecting skills training to improve on the job performance

Fulltime

Assistant Manager, Client Experience

Early in their career, this team member is bringing their natural skills of orga...

Location

United States , Kansas City

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Bachelor’s degree from a four-year college or university preferred, or equivalent experience
Related agency experience and/or training preferred (can include prior internships)

Job Responsibility

Become familiar with Client products and tactical elements of the Client’s marketing plan and how they are applied
Immerse in client’s competitive set and be the “reporter” of key developments for the cross agency team
For small projects, field requests from client to ensure that requested modifications (e.g. creative changes) are documented, communicated and implemented
Capture notes in client meetings, prepare conference reports and maintain status reports when requested
Maintain paper or electronic files for promotional plan and budget, current product literature and all client information
Join in the briefing of creative projects and reviews for deeper understanding of the work and role it plays
Train in the Whole Brand Approach and understand how it is applied to the business
Work with creative and account team to develop job estimates
Embraces a diverse and inclusive environment where each team member feels they can bring their best self, be respected and seen
Assist CX team in coordinating and producing special projects/items

Client Experience Supervisor

At BarkleyOKRP, we are on the front lines of a world-class idea company. We are ...

Location

United States , Kansas City

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Experience with media clients + digital work preferred
6+ years of relevant brand or agency experience
Excellent client communication and the ability to establish a connection with senior-level client leadership
Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
Ability to run projects independently with minimal supervision
Excellent written and verbal communication skills
capable of effectively articulating both strategic recommendations and detailed tactical plans
Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
Demonstrated success in a cross-functional team environment

Job Responsibility

CLIENT: Independent Client relationships
Excellent client communication that builds trust, digs for insights, and sets expectations that allow for a brand to reach its biggest possible future
Serve as category and Client’s brand/business expert to BarkleyOKRP teams
Fosters team member agency relationships to maximize integration and collaboration in service of the client's goals
Proactively manages client expectations by partnering with Project Management to identify areas of risk and opportunity
Supports the overall Client Experience that delivers external strategic documents like Annual Planning and 360 Scorecard or internal performance tied to financial forecasting, Whole Brand Assessment and Team Annual Huddles
CREATIVE: Create conditions for project-based whole brand thinking. Protect the work
Understands the Whole Brand Spectrum and looks for opportunities where it can be applied to best support the client’s needs
Work closely with Director and VP/Client Experience to create a long-term plan for Whole Brand transformation and growth through projects that build the brand.
Contribute to the making of brave ideas by ideating with the team, bringing client insight, setting up correct expectations, aligning teams, connecting resource needs, and (pre)selling in the work

Client Technology Solutions Manager

We are seeking a Client Technology Solutions Manager with a strong background in...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Demonstrated experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending or Middle Office areas
Ability to drive holistic operational processes and cross product technical solutions across product areas
Demonstrated client-facing experience with a concentration on technical relationship management and technical program delivery with proven success
Proven Project management skills focused on technical solutions delivery
Operate with a product and solutions mindset
Excellent stakeholder management skills, with the ability to build and maintain strong relationships with senior-level stakeholders, both internally and externally
Must possess highly professional presence
Excellent communication and relationship-building skills
Must possess ability to lead working sessions and senior client presentations
Ability to drive consensus and manage differing points of view with composure

Job Responsibility

Client Facing Solutions: Engage directly with clients in the financial services industry to understand their needs and develop tailored solutions
Problem Solving & Solution Delivery: Identify client pain points, propose innovative technology-oriented solutions, and overs their implementation to ensure delivery of high-quality results
Change Management: Lead change initiatives for clients, ensuring seamless transitions and the adoption of new technologies and processes
Program Management: Drive program success from initiation through execution, ensuring that goals, timelines and deliverables are met
Business Re-Engineering: Partner with cross-functional teams to analyze existing processes, identify inefficiencies, and design technology-driven enhancements
Stakeholder Management: Build and maintain strong relationships with senior-level stakeholders, including C-Suite executives, to align solutions with business strategies and goals
Technology Focus: Stay up to date with industry technology trends and integrate relevant innovations into client solutions and internal process
End-to-End Delivery: Define, design, and deliver end-to-end solutions that are scalable, sustainable, and meet both business and technical requirements

Fulltime

Insurance Client Manager (Commercial Insurance)

The role is within their mid-large commercial risk team and provides risk soluti...

Location

United Kingdom , Berkshire

Salary:

60000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

ACII or equivalent
Proven experience in the insurance industry
Experience in client relationship management and the core lines of commercial risks
Experience managing large, corporate insurance risks is desirable
Commercial understanding of business
Prior experience with sales, fee setting, negotiation and influencing
Effective communicator and presenter
Client focused with a consultative approach and commitment to excellence in the provision of client service

Job Responsibility

Manage the service provided to clients
Ensure the highest level of service to each assigned client
Identify and introduce products and services to meet client’s needs
Understand and communicate each client’s business issues and needs
Build client relationships with key decision-makers
Grow the revenue and profitability of your client portfolio
Work in accordance with the business framework and compliance with their policies

What we offer

Excellent wellbeing and work/life balance
Two “Global Wellbeing Days” each year
Continuous learning culture

Fulltime

Director, Client Experience

The Director, Client Experience is responsible for developing and maintaining st...

Location

Canada , Toronto

Salary:

Not provided

Cavell Risk, Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration or a related field
Senior broking experience and sales experience required
Advanced understanding of legal and regulatory considerations and industry drivers
Completed or actively working towards a Broker (RIBO) Level 2 Licence or equivalent depending on provincial requirements
Committed to continuously developing your knowledge of emerging trends, critical coverages, and legislative changes through ongoing education and professional development opportunities
Ability to satisfy Continuing Education (CE) requirements
High degree of business acumen, excellent critical thinking, problem solving and decision-making skills to analyze customer needs and identify ways to meet them
Exceptional relationship management and negotiation skills to finalize deals and contracts with clients
Knowledge of current market trends and customer preferences to inform product development and sales strategies
Continuously expand your network by attending events focused on your emerging areas of interest and client activities

Job Responsibility

Leads, provides direction to, delegates, supports and evaluates the work of the Manager, Client Experience and the Associate, Client Experience
Oversees the client service experience, ensuring high-quality service is provided
Is accountable for service, retention, and client renewal and placement results, and provides accountability of the team through delegation, support, and intervention as required
Supports the development of sales strategies, identifies process improvements and ensures prompt resolution of client issues
Manages and maintains client relationships through regular cadence meetings, engagement, check-ins, and information delivery
Conducts due diligence, analysis, and provides recommendations while proactively anticipating needs
Provides training and guidance to support the advancement of the Manager, Client Experience
Leads, provides direction to, delegates, supports and evaluates the work of the Manager, and Associate of Client Experience
In concert with a Strategic Advisor, plans and executes strategic broking approaches
Oversees and supports marketing and negotiations, ensuring effective communication and collaboration

Fulltime

Client Experience Manager

Robert Half

Location:
United States , Little Rock

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

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