CrawlJobs Logo

Client Experience Manager

sothebys.com Logo

Sotheby's

Location Icon

Location:
United States , New York

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

70000.00 - 80000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Client Experience Manager is responsible for core management, people and transformation priorities as well as maintaining oversight of the buyer experience responsibilities for their team. As part of the Service Operations management team, the Client Experience Manager will collaborate across Operations globally to ensure delivery of standardization of process and the day-to-day delivery of the operation to a high standard of quality.

Job Responsibility:

  • Recruit, train, coach, and develop a high-performing team of Client Experience Coordinators
  • Set clear performance expectations, provide regular feedback, and manage performance outcomes
  • Ensure appropriate staffing, workload distribution, and coverage during peak sale periods and holidays
  • Serve as a subject matter expert for post-sale workflows and service standards
  • Own the end-to-end post-sale experience for buyers, from invoicing through final delivery
  • Proactively manage priority and high-value client cases, ensuring timely, accurate, and thoughtful service
  • Act as a senior escalation point for complex client issues, resolving matters through to completion
  • Partner with specialists and sales teams to ensure post-sale readiness and smooth client handoffs
  • Guide shipping strategy by determining the most appropriate shipping solutions based on value, destination, risk, cost, and client expectations
  • Manage and resolve shipping escalations, including carrier delays, damage claims, and service failures
  • Oversee export and international shipping documentation, ensuring accuracy and compliance for cross-border movement of property
  • Provide oversight of shipping quotes, property collections, and delivery coordination
  • Work closely with Shipping, Finance, Payments, Compliance, Legal, Tax, and regional Operations teams to resolve issues efficiently
  • Ensure continuity of the client journey through strong partnership with global Operations teams
  • Dedicate a portion of time to identifying and leading continuous improvement initiatives that streamline workflows, reduce friction, and enhance client satisfaction
  • Contribute to broader operational and transformation initiatives aligned with Client Experience priorities

Requirements:

  • Bachelor’s degree required
  • 3–5 years of experience in client service, operations, logistics, or a related field
  • Experience supporting high-net-worth or premium clients strongly preferred
  • Demonstrated understanding of shipping, logistics, and post-sale operations
  • Strong leadership, communication, and problem-solving skills
  • Calm, professional demeanor with excellent judgment under pressure
  • High attention to detail and ability to manage multiple priorities
  • Proficiency in Excel
  • experience with SAP or similar systems preferred
  • Flexibility to work evenings or weekends during peak periods

Nice to have:

Multilingual capabilities a plus

What we offer:
  • Discretionary bonus
  • Competitive benefits package

Additional Information:

Job Posted:
March 10, 2026

Icon
Sotheby's - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Client Experience Manager

Client Experience & Reception Manager

Our client is a forward-thinking and dynamic and financial institution specialis...
Location
Location
United Kingdom , City of London
Salary
Salary:
40000.00 - 45000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven extensive experience as a receptionist within a corporate or financial setting,in a leadership/management role
  • Outstanding Communication Skills: Strong verbal and written communication abilities
  • Organisational Skills: Exceptional multitasking and organisational skills, with an eye for detail
  • Positive Attitude: A naturally positive and personable individual, with the ability to handle challenges with professionalism and respect
  • Tech Savvy: Proficiency in MS Office software and systems technology
Job Responsibility
Job Responsibility
  • Greet clients and visitors with a warm, approachable, genuine, and friendly demeanour, ensuring they receive a 5* experience
  • Develop and maintain working relationships across all departments, the senior team as well as external stakeholders and contractors
  • Oversee the reception and executives meeting areas, ensuring the smooth running of daily operations
  • Manage appointments and meetings, coordinating with various departments
  • Manage and coordinate a number of meeting rooms and event spaces, quickly and efficiently
  • Handle incoming calls, emails, and inquiries, directing them to the appropriate team members with efficiency and professionalism
  • Manage any escalations from the senior management team and building management
  • Lead and mentor the reception team, building and developing a collaborative environment and promoting best practises
What we offer
What we offer
  • Competitive benefits package, with healthcare benefits, gym membership, generous holiday and parental benefits, company socials and events
  • Fulltime
Read More
Arrow Right

Senior Client Experience Manager

This person is an energetic, growth-minded, team player that thrives in day-to-d...
Location
Location
United States , Kansas City
Salary
Salary:
Not provided
barkleyokrp.com Logo
BarkleyOKRP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
  • Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
  • Ability to run projects independently with minimal supervision
  • Excellent written and verbal communication skills
  • Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
  • Demonstrated success in a cross-functional team environment
  • Ability to juggle multiple projects and clients at once, while correctly prioritizing
  • 4+ years relevant work experience
  • previous agency experience preferred
  • Digital experience with production experience is and preferred
Job Responsibility
Job Responsibility
  • Be the primary point of contact for client counterpart and cross agency team in managing the daily activities for cross-channel initiatives and annual plans
  • Exhibit a thorough understanding of the client’s brand, objectives, and operations to successfully accomplish deliverables that meet client expectations across the whole brand spectrum
  • Manage relationships with key clients and strategic team members active in the day-to-day execution of integrated projects, and manage up appropriately
  • Apply independent, critical thinking and contribute ideas in cross-functional team settings across creative, strategy, media, PR, and production disciplines
  • Work closely with account director to support Whole Brand integrated projects, proactively anticipate and solve problems, identify opportunities for efficiencies and growth, and ensure proper communications and team direction
  • Lead and uphold the conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success
  • Partner closely with Project Management to understand the timing, workflow, and project deliverables in order to manage client expectations and to anticipate team needs/client needs
  • Partner with project management to effectively manage resources and budgets
  • Contribute to BarkleyOKRP culture, growth, and success through participation in key agency forums and initiatives, department and agency-wide meetings, new business opportunities, etc.
Read More
Arrow Right

Manager, Client Experience

The Manager, Client Experience is responsible for overseeing the delivery of hig...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
cavellrisk.com Logo
Cavell Risk, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s Degree in Business Management, Accounting or a related field
  • Possession of RIBO licence
  • Minimum Three (3) years’ of broking experience
  • Completed or actively pursuing the CIP designation
  • Sales-oriented mindset
  • Ability to work collaboratively in a team environment
  • Strong interpersonal skills to influence others without authority
  • Demonstrated ethical decision-making abilities
  • Effective at building and maintaining relationships
  • Proficient conflict resolution and management abilities
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for clients and markets offering assistance, as needed
  • Manages and cultivates strong relationships between markets and clients, ensures submissions are complete, accurate, and presented professionally
  • Highly responsive to client needs, including answering calls and returning messages before the end of each business day, and responding to emails within the next business day
  • Ensures all data requests from clients and markets are met on time
  • Prepares quotes and proposals, works with policies with higher limits, number of exposures and customization with minimal supervision
  • Executes the market strategy, negotiates insurance terms, solicits options, and suggests alternative structures
  • Supports and assists in the advancement of the Associate, Client Experience
  • Organizes and maintains a calendar of renewals, expiries
  • Oversees billings and payment collections to ensure they are received by the deadlines
  • Completes additional sales, negotiation, or prospecting skills training to improve on the job performance
  • Fulltime
Read More
Arrow Right

Assistant Manager, Client Experience

Early in their career, this team member is bringing their natural skills of orga...
Location
Location
United States , Kansas City
Salary
Salary:
Not provided
barkleyokrp.com Logo
BarkleyOKRP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree from a four-year college or university preferred, or equivalent experience
  • Related agency experience and/or training preferred (can include prior internships)
Job Responsibility
Job Responsibility
  • Become familiar with Client products and tactical elements of the Client’s marketing plan and how they are applied
  • Immerse in client’s competitive set and be the “reporter” of key developments for the cross agency team
  • For small projects, field requests from client to ensure that requested modifications (e.g. creative changes) are documented, communicated and implemented
  • Capture notes in client meetings, prepare conference reports and maintain status reports when requested
  • Maintain paper or electronic files for promotional plan and budget, current product literature and all client information
  • Join in the briefing of creative projects and reviews for deeper understanding of the work and role it plays
  • Train in the Whole Brand Approach and understand how it is applied to the business
  • Work with creative and account team to develop job estimates
  • Embraces a diverse and inclusive environment where each team member feels they can bring their best self, be respected and seen
  • Assist CX team in coordinating and producing special projects/items
Read More
Arrow Right

Client Experience Supervisor

At BarkleyOKRP, we are on the front lines of a world-class idea company. We are ...
Location
Location
United States , Kansas City
Salary
Salary:
Not provided
barkleyokrp.com Logo
BarkleyOKRP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with media clients + digital work preferred
  • 6+ years of relevant brand or agency experience
  • Excellent client communication and the ability to establish a connection with senior-level client leadership
  • Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
  • Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
  • Ability to run projects independently with minimal supervision
  • Excellent written and verbal communication skills
  • capable of effectively articulating both strategic recommendations and detailed tactical plans
  • Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
  • Demonstrated success in a cross-functional team environment
Job Responsibility
Job Responsibility
  • CLIENT: Independent Client relationships
  • Excellent client communication that builds trust, digs for insights, and sets expectations that allow for a brand to reach its biggest possible future
  • Serve as category and Client’s brand/business expert to BarkleyOKRP teams
  • Fosters team member agency relationships to maximize integration and collaboration in service of the client's goals
  • Proactively manages client expectations by partnering with Project Management to identify areas of risk and opportunity
  • Supports the overall Client Experience that delivers external strategic documents like Annual Planning and 360 Scorecard or internal performance tied to financial forecasting, Whole Brand Assessment and Team Annual Huddles
  • CREATIVE: Create conditions for project-based whole brand thinking. Protect the work
  • Understands the Whole Brand Spectrum and looks for opportunities where it can be applied to best support the client’s needs
  • Work closely with Director and VP/Client Experience to create a long-term plan for Whole Brand transformation and growth through projects that build the brand.
  • Contribute to the making of brave ideas by ideating with the team, bringing client insight, setting up correct expectations, aligning teams, connecting resource needs, and (pre)selling in the work
Read More
Arrow Right

Client Technology Solutions Manager

We are seeking a Client Technology Solutions Manager with a strong background in...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending or Middle Office areas
  • Ability to drive holistic operational processes and cross product technical solutions across product areas
  • Demonstrated client-facing experience with a concentration on technical relationship management and technical program delivery with proven success
  • Proven Project management skills focused on technical solutions delivery
  • Operate with a product and solutions mindset
  • Excellent stakeholder management skills, with the ability to build and maintain strong relationships with senior-level stakeholders, both internally and externally
  • Must possess highly professional presence
  • Excellent communication and relationship-building skills
  • Must possess ability to lead working sessions and senior client presentations
  • Ability to drive consensus and manage differing points of view with composure
Job Responsibility
Job Responsibility
  • Client Facing Solutions: Engage directly with clients in the financial services industry to understand their needs and develop tailored solutions
  • Problem Solving & Solution Delivery: Identify client pain points, propose innovative technology-oriented solutions, and overs their implementation to ensure delivery of high-quality results
  • Change Management: Lead change initiatives for clients, ensuring seamless transitions and the adoption of new technologies and processes
  • Program Management: Drive program success from initiation through execution, ensuring that goals, timelines and deliverables are met
  • Business Re-Engineering: Partner with cross-functional teams to analyze existing processes, identify inefficiencies, and design technology-driven enhancements
  • Stakeholder Management: Build and maintain strong relationships with senior-level stakeholders, including C-Suite executives, to align solutions with business strategies and goals
  • Technology Focus: Stay up to date with industry technology trends and integrate relevant innovations into client solutions and internal process
  • End-to-End Delivery: Define, design, and deliver end-to-end solutions that are scalable, sustainable, and meet both business and technical requirements
  • Fulltime
Read More
Arrow Right

Insurance Client Manager (Commercial Insurance)

The role is within their mid-large commercial risk team and provides risk soluti...
Location
Location
United Kingdom , Berkshire
Salary
Salary:
60000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • ACII or equivalent
  • Proven experience in the insurance industry
  • Experience in client relationship management and the core lines of commercial risks
  • Experience managing large, corporate insurance risks is desirable
  • Commercial understanding of business
  • Prior experience with sales, fee setting, negotiation and influencing
  • Effective communicator and presenter
  • Client focused with a consultative approach and commitment to excellence in the provision of client service
Job Responsibility
Job Responsibility
  • Manage the service provided to clients
  • Ensure the highest level of service to each assigned client
  • Identify and introduce products and services to meet client’s needs
  • Understand and communicate each client’s business issues and needs
  • Build client relationships with key decision-makers
  • Grow the revenue and profitability of your client portfolio
  • Work in accordance with the business framework and compliance with their policies
What we offer
What we offer
  • Excellent wellbeing and work/life balance
  • Two “Global Wellbeing Days” each year
  • Continuous learning culture
  • Fulltime
Read More
Arrow Right

Director, Client Experience

The Director, Client Experience is responsible for developing and maintaining st...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
cavellrisk.com Logo
Cavell Risk, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business administration or a related field
  • Senior broking experience and sales experience required
  • Advanced understanding of legal and regulatory considerations and industry drivers
  • Completed or actively working towards a Broker (RIBO) Level 2 Licence or equivalent depending on provincial requirements
  • Committed to continuously developing your knowledge of emerging trends, critical coverages, and legislative changes through ongoing education and professional development opportunities
  • Ability to satisfy Continuing Education (CE) requirements
  • High degree of business acumen, excellent critical thinking, problem solving and decision-making skills to analyze customer needs and identify ways to meet them
  • Exceptional relationship management and negotiation skills to finalize deals and contracts with clients
  • Knowledge of current market trends and customer preferences to inform product development and sales strategies
  • Continuously expand your network by attending events focused on your emerging areas of interest and client activities
Job Responsibility
Job Responsibility
  • Leads, provides direction to, delegates, supports and evaluates the work of the Manager, Client Experience and the Associate, Client Experience
  • Oversees the client service experience, ensuring high-quality service is provided
  • Is accountable for service, retention, and client renewal and placement results, and provides accountability of the team through delegation, support, and intervention as required
  • Supports the development of sales strategies, identifies process improvements and ensures prompt resolution of client issues
  • Manages and maintains client relationships through regular cadence meetings, engagement, check-ins, and information delivery
  • Conducts due diligence, analysis, and provides recommendations while proactively anticipating needs
  • Provides training and guidance to support the advancement of the Manager, Client Experience
  • Leads, provides direction to, delegates, supports and evaluates the work of the Manager, and Associate of Client Experience
  • In concert with a Strategic Advisor, plans and executes strategic broking approaches
  • Oversees and supports marketing and negotiations, ensuring effective communication and collaboration
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy