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Client Experience Manager

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KSAT 12

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Location:
United States , Detroit

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Salary:

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Job Description:

The Client Experience Manager leads a high-performing team of Client Experience Account Managers and a Digital Solutions Planner to drive client satisfaction, retention, and revenue growth. The Manager is responsible for overseeing all aspects of client support, building scalable processes, and fostering a culture of excellence. This role blends leadership, customer engagement, project management, and data-driven strategy to ensure clients receive exceptional service and measurable results.

Job Responsibility:

  • Lead, mentor, and manage a team that focuses on the client experience through advisement of result-based solutions, execution of campaigns and recommendations for optimization and future growth
  • Develop, implement, and refine workflows that streamline pre- and post-sale processes
  • Establish best practices for client deliverables, including reporting cadence, onboarding, and project management
  • Foster team growth through training on campaign strategy, optimization, and industry trends
  • Track and analyze team KPIs to measure impact and identify areas for improvement
  • Partner with Director of Digital, Digital Sales Strategist and Account Executives to develop and deliver compelling, data-driven presentations using tools like Claritas
  • Support revenue growth by building retention strategies and strengthening client relationships
  • Collaborate with leadership to align client experience strategies with organizational goals
  • Travel for market visits to support client retention and business growth
  • Design and deliver training for Account Executives on Ad Operations processes and data-driven reporting

Requirements:

  • Bachelor’s degree in marketing, advertising, or a related field, or equivalent work experience
  • Minimum of 5 years of account management experience, preferably within media or digital advertising
  • Minimum of 2 years of experience managing direct reports
  • Strong project management skills with the ability to juggle multiple priorities and deadlines
  • Excellent presentation and communication skills, both pre- and post-sale
  • Proven ability to think critically, proactively solve problems, and adapt to change
  • Strong digital acumen and understanding of marketing trends
  • Ability to train, coach, and inspire team members and sales partners
  • Detail-oriented team player with excellent interpersonal skills

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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