Client Experience Host and Corporate Receptionist

• Meet and greet all visitors in a friendly and professional way
• Contact hosts regarding guest arrival and update visitors on waiting times
• Escort guests from ground floor to meeting rooms or lobby
• Manage meeting room bookings, amendments and cancellations
• Supervise meeting room set-up including layout and AV/IT assistance
• Handle incoming calls professionally
• Work with department members to ensure seamless service
• Conduct walkaround of reception and client floor for safety and welcoming environment
• Offer refreshments to guests and keep refreshment points tidy
• Assist with event coordination, visitor management and space booking
• Respond to emails in a timely and accurate manner
• Anticipate guest needs and create welcoming atmosphere
• Manage cloakroom duties and safe storage of guest items
• Issue access passes and adhere to security policies
• Comply with health and safety procedures

• Minimum 1 year Corporate Reception Experience
• Exemplary organisation and communication skills with excellent attention to detail
• Ability to work in a fast-paced environment managing multiple tasks
• Professional written and verbal communication skills
• Strong Microsoft Office skills (Outlook, Excel, PowerPoint)
• Previous experience with visitor management or space scheduling system
• Ability to interact professionally at all levels including senior leadership
• Impeccable personal presentation
• Discretion and confidentiality
• Experience working in a Law Firm desirable

Experience working in a Law Firm

• 28 days holiday per year including Bank Holidays
• Employee Assistance Programme
• Recognition and Reward scheme
• Life Insurance 1 X annual salary
• Cycle 2 Work scheme
• Aviva Digital GP service
• Recommend a friend scheme
• Company events
• Training & development opportunities