CrawlJobs Logo

Client Experience Executive

socialvalueportal.com Logo

Social Value Portal Ltd

Location Icon

Location:
United Kingdom , London

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

28000.00 GBP / Year

Job Description:

My client is a well-established digital organisation working with a diverse portfolio of partners across growth, performance and specialist marketing services. They're known for their collaborative culture, high standards of delivery, and strong focus on long-term client relationships. They're now looking to hire a Client Experience Executive to support the smooth day-to-day running of client accounts and play a key role in delivering a consistently excellent partner experience. This is a highly collaborative, detail-driven role where you'll act as the central coordinator between internal teams and clients. You'll ensure work is well planned, clearly communicated, and delivered on time, while maintaining clarity, momentum, and quality across all accounts. You'll take ownership of account administration, project tracking and workflow management, proactively flagging risks and identifying opportunities to improve processes and client satisfaction. This role suits someone who is organised, calm under pressure, and genuinely enjoys bringing structure to fast-moving environments.

Job Responsibility:

  • Manage day-to-day client communication, ensuring timely, accurate and professional responses
  • Act as the main liaison between clients and internal Growth, Performance and specialist teams
  • Coordinate timelines, priorities and deliverables across multiple workstreams
  • Ensure meeting notes are shared within 24 hours and actions are clearly logged in Asana
  • Maintain and manage Asana projects in line with agreed client roadmaps
  • Support performance teams with accurate, timely client reports and insights
  • Monitor quality across all client-facing documentation and deliverables
  • Proactively flag potential service or relationship risks to senior stakeholders
  • Gather and report on client feedback and sentiment
  • Support consistent briefing and workflow processes with internal partners
  • Use AI tools responsibly to improve efficiency and create space for higher-value work

Requirements:

  • Strong organisational skills with excellent attention to detail
  • Confident written and verbal communication skills
  • Experience in a client-facing, account coordination, or agency environment
  • Comfortable managing multiple priorities in a fast-paced setting
  • Proactive mindset with strong problem-solving skills
  • Collaborative approach with the ability to work cross-functionally
  • Familiarity with project management tools such as Asana (or similar)
  • Interest in digital marketing and a desire to develop in this space

Nice to have:

  • Experience working within a digital, marketing or creative agency
  • Exposure to performance marketing, growth teams or reporting processes
  • Experience supporting multiple client accounts simultaneously
  • Interest in process improvement or operational efficiency
What we offer:
  • Hybrid and flexible working
  • Private medical insurance (cash plan)
  • Mental health and wellbeing support
  • Financial wellbeing coaching
  • Subsidised gym membership
  • Enhanced parental leave
  • Interchangeable bank holidays
  • Paid volunteering days
  • Work-from-abroad allowance
  • Personalised career development and progression plans

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Client Experience Executive

Senior Client Experience Executive

To help to deliver Foster Denovo’s Client Services Proposition by providing a hi...
Location
Location
United Kingdom , Weybridge; London; Glasgow; North Shields
Salary
Salary:
Not provided
fosterdenovo.com Logo
Foster Denovo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Thorough understanding of the EB processes, client file requirements and the regulatory requirements imposed by the FCA
  • Following Secondsight processes to deliver a personalised and high quality service
  • Proficient in the upload of client contribution and assessment files
  • Managing and producing client governance reports
  • Familiarising yourself with each client’s circumstances, objectives and timescales
  • Building relationships with your clients and managing any client queries, responding in a timely fashion and within SLA times
  • Organising and attending client meetings
  • Sending regular communications and updates to corporate clients
  • Managing client feedback, supporting with the annual DCJ with your clients
  • Supporting where required with advisor prep and advisor meeting days
Job Responsibility
Job Responsibility
  • Help to deliver Foster Denovo’s Client Services Proposition by providing a high quality administration and support service to corporate clients and your Practice
  • Provide a consistent first class service to meet and where possible exceed a clients’ expectations
  • Be the main point of contact for a number of clients, (usually HR teams)
  • Manage own administrative tasks in addition to supporting more junior members of the team
  • Juggling multiple pieces of work, get involved in more in-depth client support tasks, such as governance, feedback reports, uploads and assessments
  • Communication is a key part of this role to keep clients and Consulting Partner’s updated
  • Have a warm and professional demeanour both on the telephone and in written form and the ability to build good relationships with our corporate clients
What we offer
What we offer
  • 25 days holiday (increasing by an additional day per annum up to 30 days)
  • Discretionary bonus
  • Foster Denovo will match your personal pension contribution up to a maximum of 7.5%
  • Life assurance of up to 4 x your salary
  • Income protection of 75% of your basic salary in the event of long term sickness
  • Employees can use our financial advisers within the company for any financial advice or knowledge
  • Interest free season tickets loans, eye care and childcare vouchers
  • Shopping discounts benefits portal (discounts on holiday, gym and high street retailers)
Read More
Arrow Right

Senior Account Executive, Client Services

As our Senior Account Executive, your primary goal is to oversee successful impl...
Location
Location
United States
Salary
Salary:
90000.00 - 105000.00 USD / Year
vaniamgroup.com Logo
Vaniam Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Candidate must reside within NJ, NY, Delaware, PA, or CT to be eligible for this role
  • Bachelor’s degree
  • 3+ years of client services experience
  • 2+ years of agency or pharmaceutical advertising experience (required)
  • 1+ year of oncology/hematology experience
  • Proficiency with MS Office, Adobe, WebEx (or other similar systems)
  • Ability to innovate/brainstorm new ideas to solve client challenges
  • Demonstrate leadership skills and ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, organize other people and other tasks
  • Excellent quantitative and analytical skills and ability to synthesize complex or diverse information
  • Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions
Job Responsibility
Job Responsibility
  • Oversee successful implementation of existing client SOWs, coordinating internal and external resources, managing timelines and budgets, and providing day-to-day communication with the clients
  • Understand the therapeutic area of assigned account(s) and competitive environment
  • Demonstrate significant knowledge of agency procedure, be an advocate for agency process, and contributes to process improvement
  • Understand a wide range of digital and non-digital project types across Medical Affairs and Commercial functions
  • Modify core product framework plans to form custom project plans
  • Demonstrate knowledge of healthcare regulations and client positioning and strategy
  • Evaluate deliverables against Project Briefs
  • Contribute thoughtfully to the brand tactical planning
  • Provide accurate and thorough documentation: status reports, contact report, timelines
  • Own day-to-day tactics and execution within agency
What we offer
What we offer
  • 100% remote environment with opportunities for local meetups
  • Positive, diverse, and supportive culture
  • Passionate about serving clients focused on cancer and blood diseases
  • Investment in you with opportunities for professional growth and personal development through Vaniam Group University
  • Health benefits – medical, dental, vision
  • Generous parental leave benefit
  • Focused on your financial future with a 401(k) plan and company match
  • Work-life balance and flexibility
  • Flexible time off policy for rest and relaxation
  • Volunteer time off for community involvement
  • Fulltime
Read More
Arrow Right

Senior Client Experience Manager

This person is an energetic, growth-minded, team player that thrives in day-to-d...
Location
Location
United States , Kansas City
Salary
Salary:
Not provided
barkleyokrp.com Logo
BarkleyOKRP
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
  • Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
  • Ability to run projects independently with minimal supervision
  • Excellent written and verbal communication skills
  • Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
  • Demonstrated success in a cross-functional team environment
  • Ability to juggle multiple projects and clients at once, while correctly prioritizing
  • 4+ years relevant work experience
  • previous agency experience preferred
  • Digital experience with production experience is and preferred
Job Responsibility
Job Responsibility
  • Be the primary point of contact for client counterpart and cross agency team in managing the daily activities for cross-channel initiatives and annual plans
  • Exhibit a thorough understanding of the client’s brand, objectives, and operations to successfully accomplish deliverables that meet client expectations across the whole brand spectrum
  • Manage relationships with key clients and strategic team members active in the day-to-day execution of integrated projects, and manage up appropriately
  • Apply independent, critical thinking and contribute ideas in cross-functional team settings across creative, strategy, media, PR, and production disciplines
  • Work closely with account director to support Whole Brand integrated projects, proactively anticipate and solve problems, identify opportunities for efficiencies and growth, and ensure proper communications and team direction
  • Lead and uphold the conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success
  • Partner closely with Project Management to understand the timing, workflow, and project deliverables in order to manage client expectations and to anticipate team needs/client needs
  • Partner with project management to effectively manage resources and budgets
  • Contribute to BarkleyOKRP culture, growth, and success through participation in key agency forums and initiatives, department and agency-wide meetings, new business opportunities, etc.
Read More
Arrow Right

Director, Client Experience

The Director, Client Experience is responsible for developing and maintaining st...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
cavellrisk.com Logo
Cavell Risk, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in business administration or a related field
  • Senior broking experience and sales experience required
  • Advanced understanding of legal and regulatory considerations and industry drivers
  • Completed or actively working towards a Broker (RIBO) Level 2 Licence or equivalent depending on provincial requirements
  • Committed to continuously developing your knowledge of emerging trends, critical coverages, and legislative changes through ongoing education and professional development opportunities
  • Ability to satisfy Continuing Education (CE) requirements
  • High degree of business acumen, excellent critical thinking, problem solving and decision-making skills to analyze customer needs and identify ways to meet them
  • Exceptional relationship management and negotiation skills to finalize deals and contracts with clients
  • Knowledge of current market trends and customer preferences to inform product development and sales strategies
  • Continuously expand your network by attending events focused on your emerging areas of interest and client activities
Job Responsibility
Job Responsibility
  • Leads, provides direction to, delegates, supports and evaluates the work of the Manager, Client Experience and the Associate, Client Experience
  • Oversees the client service experience, ensuring high-quality service is provided
  • Is accountable for service, retention, and client renewal and placement results, and provides accountability of the team through delegation, support, and intervention as required
  • Supports the development of sales strategies, identifies process improvements and ensures prompt resolution of client issues
  • Manages and maintains client relationships through regular cadence meetings, engagement, check-ins, and information delivery
  • Conducts due diligence, analysis, and provides recommendations while proactively anticipating needs
  • Provides training and guidance to support the advancement of the Manager, Client Experience
  • Leads, provides direction to, delegates, supports and evaluates the work of the Manager, and Associate of Client Experience
  • In concert with a Strategic Advisor, plans and executes strategic broking approaches
  • Oversees and supports marketing and negotiations, ensuring effective communication and collaboration
  • Fulltime
Read More
Arrow Right

Client Experience & Reception Manager

Our client is a forward-thinking and dynamic and financial institution specialis...
Location
Location
United Kingdom , City of London
Salary
Salary:
40000.00 - 45000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven extensive experience as a receptionist within a corporate or financial setting,in a leadership/management role
  • Outstanding Communication Skills: Strong verbal and written communication abilities
  • Organisational Skills: Exceptional multitasking and organisational skills, with an eye for detail
  • Positive Attitude: A naturally positive and personable individual, with the ability to handle challenges with professionalism and respect
  • Tech Savvy: Proficiency in MS Office software and systems technology
Job Responsibility
Job Responsibility
  • Greet clients and visitors with a warm, approachable, genuine, and friendly demeanour, ensuring they receive a 5* experience
  • Develop and maintain working relationships across all departments, the senior team as well as external stakeholders and contractors
  • Oversee the reception and executives meeting areas, ensuring the smooth running of daily operations
  • Manage appointments and meetings, coordinating with various departments
  • Manage and coordinate a number of meeting rooms and event spaces, quickly and efficiently
  • Handle incoming calls, emails, and inquiries, directing them to the appropriate team members with efficiency and professionalism
  • Manage any escalations from the senior management team and building management
  • Lead and mentor the reception team, building and developing a collaborative environment and promoting best practises
What we offer
What we offer
  • Competitive benefits package, with healthcare benefits, gym membership, generous holiday and parental benefits, company socials and events
  • Fulltime
Read More
Arrow Right

Client Onboarding Executive

We are currently seeking a Client Onboarding Executive to join a leading law fir...
Location
Location
United Kingdom , Guildford
Salary
Salary:
30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in client onboarding, AML, and CDD checks
  • Analytical mindset with problem-solving skills
  • Strong organisation & ability to work independently or in a team
  • Excellent written & verbal communication skills
  • Familiarity with practice management systems
  • Background in legal or banking sectors
Job Responsibility
Job Responsibility
  • Ensure client documentation is accurate and kept up to date
  • Investigate client backgrounds, business activities, and ownership structures meticulously
  • Identify and escalate high-risk or suspicious profiles to the AML compliance team promptly
  • Collaborate with team to streamline the client onboarding process effectively
  • Vigilantly monitor transactions and report any unusual activity to the AML team
  • Stay informed about evolving AML regulations and apply necessary updates in the onboarding process
  • Foster positive relationships with clients and guide them through CDD and AML requirements skilfully
  • Maintain accurate records of all CDD and AML activities for audits and reporting
  • Prepare comprehensive reports on compliance for senior management
What we offer
What we offer
  • 25 days of holiday plus bank holidays
  • health and group life insurance
  • contributory pension scheme
  • discretionary incentive bonus
  • Fulltime
Read More
Arrow Right

Client Onboarding Executive

We are currently seeking a Client Onboarding Executive to join a leading law fir...
Location
Location
United Kingdom , Wimbledon
Salary
Salary:
28000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in client onboarding, AML, and CDD checks
  • Analytical mindset with problem-solving skills
  • Strong organizational skills and ability to work independently or in a team
  • Excellent written and verbal communication skills
  • Familiarity with practice management systems
  • Background in legal or banking sectors
Job Responsibility
Job Responsibility
  • Ensure client documentation is accurate and up to date
  • Investigate client backgrounds, business activities, and ownership structures meticulously
  • Identify and escalate high-risk or suspicious profiles to the AML compliance team promptly
  • Collaborate with the team to streamline the client onboarding process effectively
  • Vigilantly monitor transactions and report any unusual activity to the AML team
  • Stay informed about evolving AML regulations and apply necessary updates in the onboarding process
  • Foster positive relationships with clients and guide them through CDD and AML requirements skillfully
  • Maintain accurate records of all CDD and AML activities for audits and reporting
  • Prepare comprehensive reports on compliance for senior management
What we offer
What we offer
  • 25 days of holiday plus bank holidays
  • Health and group life insurance
  • Contributory pension scheme
  • Discretionary incentive bonus
  • Fulltime
Read More
Arrow Right

Client Executive

Our client is seeking a motivated and relationship-driven Commercial Account Exe...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
75000.00 - 80000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience working with mid-market commercial clients in the insurance sector
  • Strong business development skills and a solid network of contacts
  • High attention to detail with excellent numeracy and literacy skills
  • Confident and effective communicator with all levels of stakeholders
  • Self-motivated with the ability to work independently and solve problems
  • Excellent time management, flexibility, and ability to meet targets
  • Strong analytical and decision-making skills to support business growth
  • Adaptable in a fast-paced environment with a positive, resilient attitude
  • Team-oriented and collaborative, with a talent for nurturing long-term relationships
  • GCSEs in Maths and English (or equivalent)
Job Responsibility
Job Responsibility
  • Provide relevant management information to support effective decision-making
  • Oversee and forecast renewal and new business activity to aid in planning and prioritisation
  • Conduct market research and gather feedback to support product and wording development
  • Identify opportunities to grow the book of business and increase market presence
  • Review client documentation to ensure accuracy for the quoting process
  • Collate and communicate client requirements to facilitate effective risk marketing
  • Prepare and check market presentations that showcase tailored solutions
  • Liaise with and advise clients, resolving queries to ensure high satisfaction
  • Respond to market and third-party enquiries to maintain strong relationships
  • Produce accurate, high-quality market documentation with proper authorisation
  • Fulltime
Read More
Arrow Right