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Social Value Portal Ltd Logo Social Value Portal Ltd · -

Client Experience Executive

United Kingdom, London 28000.00 GBP / Year · Job Posted February 13, 2026
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Job Description

My client is a well-established digital organisation working with a diverse portfolio of partners across growth, performance and specialist marketing services. They're known for their collaborative culture, high standards of delivery, and strong focus on long-term client relationships. They're now looking to hire a Client Experience Executive to support the smooth day-to-day running of client accounts and play a key role in delivering a consistently excellent partner experience. This is a highly collaborative, detail-driven role where you'll act as the central coordinator between internal teams and clients. You'll ensure work is well planned, clearly communicated, and delivered on time, while maintaining clarity, momentum, and quality across all accounts. You'll take ownership of account administration, project tracking and workflow management, proactively flagging risks and identifying opportunities to improve processes and client satisfaction. This role suits someone who is organised, calm under pressure, and genuinely enjoys bringing structure to fast-moving environments.

Job Responsibility

  • Manage day-to-day client communication, ensuring timely, accurate and professional responses
  • Act as the main liaison between clients and internal Growth, Performance and specialist teams
  • Coordinate timelines, priorities and deliverables across multiple workstreams
  • Ensure meeting notes are shared within 24 hours and actions are clearly logged in Asana
  • Maintain and manage Asana projects in line with agreed client roadmaps
  • Support performance teams with accurate, timely client reports and insights
  • Monitor quality across all client-facing documentation and deliverables
  • Proactively flag potential service or relationship risks to senior stakeholders
  • Gather and report on client feedback and sentiment
  • Support consistent briefing and workflow processes with internal partners
  • Use AI tools responsibly to improve efficiency and create space for higher-value work

Requirements

  • Strong organisational skills with excellent attention to detail
  • Confident written and verbal communication skills
  • Experience in a client-facing, account coordination, or agency environment
  • Comfortable managing multiple priorities in a fast-paced setting
  • Proactive mindset with strong problem-solving skills
  • Collaborative approach with the ability to work cross-functionally
  • Familiarity with project management tools such as Asana (or similar)
  • Interest in digital marketing and a desire to develop in this space

Nice to have

  • Experience working within a digital, marketing or creative agency
  • Exposure to performance marketing, growth teams or reporting processes
  • Experience supporting multiple client accounts simultaneously
  • Interest in process improvement or operational efficiency

What we offer

  • Hybrid and flexible working
  • Private medical insurance (cash plan)
  • Mental health and wellbeing support
  • Financial wellbeing coaching
  • Subsidised gym membership
  • Enhanced parental leave
  • Interchangeable bank holidays
  • Paid volunteering days
  • Work-from-abroad allowance
  • Personalised career development and progression plans
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