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My client is a well-established digital organisation working with a diverse portfolio of partners across growth, performance and specialist marketing services. They're known for their collaborative culture, high standards of delivery, and strong focus on long-term client relationships. They're now looking to hire a Client Experience Executive to support the smooth day-to-day running of client accounts and play a key role in delivering a consistently excellent partner experience. This is a highly collaborative, detail-driven role where you'll act as the central coordinator between internal teams and clients. You'll ensure work is well planned, clearly communicated, and delivered on time, while maintaining clarity, momentum, and quality across all accounts. You'll take ownership of account administration, project tracking and workflow management, proactively flagging risks and identifying opportunities to improve processes and client satisfaction. This role suits someone who is organised, calm under pressure, and genuinely enjoys bringing structure to fast-moving environments.
Job Responsibility:
Manage day-to-day client communication, ensuring timely, accurate and professional responses
Act as the main liaison between clients and internal Growth, Performance and specialist teams
Coordinate timelines, priorities and deliverables across multiple workstreams
Ensure meeting notes are shared within 24 hours and actions are clearly logged in Asana
Maintain and manage Asana projects in line with agreed client roadmaps
Support performance teams with accurate, timely client reports and insights
Monitor quality across all client-facing documentation and deliverables
Proactively flag potential service or relationship risks to senior stakeholders
Gather and report on client feedback and sentiment
Support consistent briefing and workflow processes with internal partners
Use AI tools responsibly to improve efficiency and create space for higher-value work
Requirements:
Strong organisational skills with excellent attention to detail
Confident written and verbal communication skills
Experience in a client-facing, account coordination, or agency environment
Comfortable managing multiple priorities in a fast-paced setting
Proactive mindset with strong problem-solving skills
Collaborative approach with the ability to work cross-functionally
Familiarity with project management tools such as Asana (or similar)
Interest in digital marketing and a desire to develop in this space
Nice to have:
Experience working within a digital, marketing or creative agency
Exposure to performance marketing, growth teams or reporting processes