Client Experience Director Jobs

Corporate Tools

Location:
United States, Post Falls

Category:
Customer Service

Contract Type:
Not provided

Salary:

85000.00 USD / Year

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Job Description:

Corporate Tools in Post Falls, Idaho is searching for an experienced and successful Client Experience Director. This position is key to the support and development of our front line coaches in a contact center environment. You will also be responsible for hiring, strategy, training, performance, quality, employee satisfaction, and accountability process for all inbound customer service groups (Phone/Email/Chat). As a Client Experience Director, you will focus on people and process improvements, team building, collaboration, coaching, accountability, and recognition while you build and support our team of customer service experts. This job is coded as “Flex” which means the company does not currently require this position to be performed in office. All shifts are centered around regular business hours for Pacific Standard Time. If you are in a different time zone, you must adjust accordingly.

Job Responsibility:

Training, motivating, guiding and inspiring a team of Customer Service coaches
Ability to learn and adapt to an autonomy driven, employee focused company culture
Ability to communicate a vision that ensures that culture is built into the fiber of our team as we rapidly grow
Participate actively in an Operations group on a sprint schedule moving most important projects forward
Drive initiatives and often times create projects that elevate client experience outcomes and align with operational goals
Expert at identifying candidate strengths and risks during the hiring process
Communicate and support new process and product roll outs and changes
Balance organization/business focus with culture/people focus
Collaborate across all departments to identify and improve communication and processes
Evaluate the effectiveness of coaching, quality, recognition, collaboration, and accountability approach
Provide guidance to employees and coaches on their personal and professional development
Responsible for all aspects of staffing including time off, productivity, efficiency, and schedule adjustments for 150+ person multi-channel customer service team

Requirements:

5+ years of experience as a leader managing large teams in service delivery environment
2+ years leading and developing people managers
Thoughtful and intelligent with sound business aptitude, demonstrated leadership success, and a natural ability to build a strong and self-supporting team
Proven track record of success in people first customer service environments
Courage to tactfully challenge existing process and/or direction to support employees and/or the business
Ability to build trust, train, motivate and develop employees, including existing leaders
Develop, implement, and maintain process improvements through growth and change
Acts with integrity, demonstrating honesty, transparency, positivity, and trust
Great attitude, fun to be around, constantly seeking to improve
Adaptable and willing to flex with changes, promote positive change management, and help drive company initiatives
A high threshold for navigating ambiguity and building effective solutions that scale

What we offer:

100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
Open concept office with friendly coworkers
Creative environment where you can make a difference
No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
Trail Mix Bar

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Client Experience Director