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Sotheby's Logo Sotheby's · Customer Service

Client Experience Coordinator

Hong Kong, Hong Kong · Job Posted January 06, 2026
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Job Description

Sotheby’s is looking for a Client Experience Coordinator based in Hong Kong. As an integral part of the Client Experience team, the Client Experience Coordinator supports clients through the post-sale process delivering excellent client service in accordance with best business practice and Company policy.

Job Responsibility

  • Ensure post-auction process and service level agreements (SLAs) are delivered in a timely and professional manner
  • Provide support to clients on a day-to-day basis such as assisting in phone, email, arranging shipping payment, and in-person enquiries in a timely manner
  • Issue timely and accurate client communications
  • Work with Shipping Coordinator to organize shipping quotes and deliveries
  • Ensure financial transactions comply with corporate governance
  • Partner with other business areas to respond to client inquiries, resolve client issues and execute client transactions to ensure the highest level of client satisfaction
  • Manage property releases for non-sale inventory
  • Participate in ad hoc projects

Requirements

  • Degree in business administration or equivalent field preferred
  • 1-2 years’ relevant work experience
  • Exceptional client service skills including strong verbal and written communication skills
  • Operationally minded with an appetite for technology
  • Ability to multi-task, prioritize and manage challenging deadlines
  • Creative problem solver with ability to act quickly and effectively under pressure
  • Highly organized and detail oriented
  • Logical and practical thinking, with excellent resourcefulness and problem-solving skills
  • Self-motivated, enthusiastic, and able to work both independently and as part of a team
  • Strong knowledge of Microsoft Office – prior experience with SAP is preferable
  • Fluency in English, Cantonese, and Mandarin essential. Must be able to read and write Traditional Chinese
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