Client Experience Coordinator

• Greet incoming and departing clients warmly with a genuine smile and eye contact, while attending to their special needs and requests throughout their visit
• Provide AP House tours to clients, explaining to them the concept and facilities available
• Inform clients of the current theme or latest updates of the brand and introduce who will be serving them to ensure a smooth handoff to the assigned client consultant. Attend to special client needs and requests
• Act as the main liaison with external F&B vendors by coordinating orders, tracking deliveries, and supporting invoice processing, while also assisting F&B staff on‑site by setting and clearing tables, replenishing water, and serving beverages
• Level up the quality of service in the AP House by meeting the hospitality standards defined by AP HQ
• Support the Assistant Client Experience Manager in client‑experience initiatives, service enhancements, and administrative tasks
• Collaborate with sales teams to create unique and memorable client experiences
• Communicate client feedback to Retail, CRM, Brand, and other relevant teams to maintain a strong feedback loop
• Ensure all touchpoints align with the brand image for a seamless experience
• Coordinate staff uniforms by liaising with tailors, maintaining uniform records, and supporting inventory, while also managing laundry consolidation, tracking outgoing items, and ensuring timely returns

• Minimum 7 years of experience in premium hospitality or luxury client‑facing environments, ideally with exposure to high‑touch service standards (such as First Class airline service or luxury hospitality)
• Demonstrated ability to create warm, engaging, and memorable client interactions, with a naturally sociable and people‑oriented personality
• Strong service mindset, consistently recognized for professionalism, genuine care, and attention to detail
• Excellent interpersonal and communication skills, with confidence interacting with UHNW clientele
• Proven ability to multitask and maintain high service standards in fast‑paced or demanding environments
• Experience coordinating teams or operational workflows to ensure smooth daily execution
• Proficiency with CRM systems and client‑preference tracking is a strong advantage
• Fluent in English, with additional Asian languages considered a plus, and a proactive, reliable, and excellence‑driven approach

• Proficiency with CRM systems and client‑preference tracking is a strong advantage
• Fluent in English, with additional Asian languages considered a plus

Audemars Piguet offers a competitive and comprehensive compensation and benefits package