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Wesley Mission Logo Wesley Mission · Health and Beauty

Client Experience Coordinator - Home Care

Australia, Sydney Employment contract · Job Posted April 23, 2026
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Job Description

Your role will involve engaging with potential clients, understanding their care needs, and showcasing how our services can enhance their quality of life. You’ll work closely with both clients and referral partners to convert leads into ongoing client relationships, ensuring our services meet their unique needs.

Job Responsibility

  • Offer expert guidance and information to prospective client, helping them navigate home care options and packages
  • Connect with potential clients through phone calls, emails, and in-person meetings, providing clear information about our services and assisting them in making informed decisions
  • Build and maintain strong relationships with referral partners, such as healthcare professionals, community organisations, and local businesses, to generate new leads
  • Accurately document all client interactions and progress in the CRM system, ensuring smooth follow-up and engagement
  • Manage the referral process via the My Aged Care portal, ensuring timely responses and seamless transitions for clients
  • Proactively seek new business opportunities through networking, attending industry events, and conducting market research
  • Maintain a thorough understanding of client fees, charges, and financial processes to provide accurate and transparent information to prospective clients
  • Oversee administrative tasks related to service transition, waitlists, and prioritising referrals to ensure efficiency

Requirements

  • Proven experience in sales, client acquisition, or business development, ideally in the aged care or healthcare sector
  • Strong administrative skills, with the ability to work independently and remotely
  • Proficiency in using word processing and CRM software, with an ability to generate reports and analyse data
  • A strong understanding of quality improvement principles and the ability to maintain confidentiality in sensitive situations
  • A current driver’s licence and National Police Certificate (or willingness to obtain one)
  • Ability to meet the legislative requirements for Aged Care Worker Screening

What we offer

  • Flexible working from home arrangements offered for the right person
  • Competitive salary package with additional not-for-profit salary packaging benefits: of up to $15,900 of your yearly income (for permanent employees)
  • Meal & Entertainment Salary packaging allowance $2,650
  • A supportive and positive team environment that values your growth and development
  • Access to learning and development opportunities to further your career
  • Discounted private health insurance options
  • Fitness Passport
  • fully maintained vehicle
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