Client Experience Associate Job at AnywhereWorks (Anywhere in, Georgia)

Client Experience Associate

Delivers a unique customer experience aimed at improving customer financial well...

Location

United States , Franklin Lakes

Salary:

46150.00 - 63050.00 USD / Year

PNC Financial Services

Expiration Date

Until further notice

Requirements

Accountability
Banking
Branch Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales
Accuracy and Attention to Detail

Job Responsibility

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
Processes a variety of customer interactions
Educates customers on alternatives available for their financial interactions
Identifies banking opportunities during the customer interaction and refers as appropriate
Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff
Performs lobby engagement activities to connect with customers and position PNC products to meet their needs
Educates customers on options for managing financial transactions by leveraging technology, tools and resources
Applies product and procedural knowledge to solve customer's problems
Adheres to all policies and procedures, demonstrating sound judgment within established limits
Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner

What we offer

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid

Fulltime

Client Experience Associate

Each day, hundreds of people seek our help getting disability benefits or insura...

Location

United States

Salary:

50000.00 - 60000.00 USD / Year

Atticus

Expiration Date

Until further notice

Requirements

Bachelor’s degree from a top four-year university with strong academic performance
At least 1 year of working experience outside of internships
Care about people and can interact with folks from all walks of life
Able to simultaneously be supportive to a person in crisis and quickly drive a conversation
Quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support
Strong work ethic and are capable of juggling multiple competing priorities

Job Responsibility

Communicating on the phone with clients to understand their situation
Figure out whether we can help them
Advise them on the next steps
Become an expert on a complex and interesting field
Learn to rapidly navigate our internal tech platforms and tools (Salesforce, Front, etc.)
Help hundreds of ordinary people (each with a unique story) every week

What we offer

Medical and dental insurance with 100% of employee premiums covered
15 vacation days & ~20 paid holidays each year (including two weeks at the end-of-year)
Free membership to OneMedical
$600/year reimbursable stipend for internet service
$1,000 reimbursable stipend for education and training outside of work
Up to $1,200/year student loan repayment assistance
401(k) and optional HSA/FSA
Humble, thoughtful, smart, fun colleagues
Equity
Uncapped monthly bonus structure

Fulltime

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States , Anywhere in, Arizona

Salary:

15.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients in a fast-paced environment

What we offer

Benefits are available after 60 days of employment

Fulltime

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States

Salary:

16.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients in a fast-paced environment

What we offer

Benefits are available after 60 days of employment

Fulltime

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States , Anywhere in, Florida

Salary:

16.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients

What we offer

Benefits are available after 60 days of employment

Fulltime

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States , Anywhere in, Idaho

Salary:

16.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients

What we offer

Benefits are available after 60 days of employment

Fulltime

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States , Anywhere in, Missouri

Salary:

16.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients in a fast-paced environment

What we offer

Benefits are available after 60 days of employment

Fulltime

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States , Anywhere

Salary:

15.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients in a fast-paced environment

What we offer

Benefits are available after 60 days of employment

Fulltime

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