Client Experience Associate Jobs

Client Experience Associate

The Client Experience Associate is an entry-to-mid-level member of the Client Re...

Location

Poland , Wrocław

Salary:

Not provided

Aptitude Software

Expiration Date

Until further notice

Requirements

1-3 years of experience in client support, service desk, or customer-facing roles (SaaS, e-commerce, or technical services preferred)
Strong communication skills, with the ability to adapt messaging to both clients and internal stakeholders
High attention to detail, especially in documentation and reporting
Ability to manage competing priorities in fast-paced, high-pressure environments
Empathy, resilience, and a strong desire to advocate for the client experience
Familiarity with SLA-driven support, ticketing systems (e.g., Jira, Zendesk), and escalation processes (preferred but not essential)

Job Responsibility

Assist in the management of client escalations from intake to closure, ensuring all steps are tracked and documented
Provide timely, accurate updates to clients and internal stakeholders under the guidance of senior managers
Coordinate with Support, Engineering, Product, and Client Success teams to gather information and ensure blockers are escalated quickly
Monitor and respond to early signs of client dissatisfaction, escalating concerns appropriately
Act as a point of contact for clients during less complex escalations, demonstrating professionalism and empathy
Capture and communicate the client’s perspective in internal forums
Maintain thorough and accurate records of escalation actions, decisions, and communications
Follow established escalation protocols, ensuring consistency and compliance with SLA frameworks
Contribute feedback to improve escalation playbooks and workflows
Support the preparation of escalation reports and summaries for senior leadership

What we offer

Private healthcare
Life and disability insurance
ShareSave scheme – ability to purchase company shares on preferential terms
English language lessons during working hours
Flexible working conditions and hybrid work model
EAP
Multisport card
Free foreign travels insurance (for no work-related travels)
Easter/ Christmas Funding

Fulltime

New

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States , Anywhere in, Virginia

Salary:

15.00 - 16.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients in a fast-paced environment

What we offer

Benefits are available after 60 days of employment

Fulltime

New

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States , Anywhere in, Utah

Salary:

15.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients in a fast-paced environment

What we offer

Benefits are available after 60 days of employment

Fulltime

New

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States , Anywhere in, Texas

Salary:

16.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients in a fast-paced environment

What we offer

Benefits are available after 60 days of employment

Fulltime

New

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States , Anywhere in, Tennessee

Salary:

16.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients in a fast-paced environment

What we offer

Benefits are available after 60 days of employment

Fulltime

New

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States , Anywhere in, South Carolina

Salary:

16.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients in a fast-paced environment

What we offer

Benefits are available after 60 days of employment

Fulltime

New

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States , Anywhere in, Ohio

Salary:

15.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients in a fast-paced environment

What we offer

Benefits are available after 60 days of employment

Fulltime

New

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States , Anywhere

Salary:

15.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients in a fast-paced environment

What we offer

Benefits are available after 60 days of employment

Fulltime

Client Experience Associate

AnywhereWorks

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 19, 2025

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Location:United States

Category:Customer Service

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 19, 2025

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Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
December 19, 2025