Client Experience Associate

• Build deep, consultative partnerships with client subject matter experts, superusers, and key stakeholders
• Partner with the Preqin Client Engagement team to deliver a seamless, coordinated client experience across onboarding, adoption, and renewal
• Develop a sharp understanding of client objectives and align Preqin’s capabilities to support those business priorities
• Master Preqin’s data and its application across client workflows and analytics, while deepening expertise in eFront and Aladdin to support integrated private market solutions
• Identify upsell and cross-sell opportunities, collaborating with Client Engagement and Sales teams to grow account value
• Partner with Product, Data, and Engineering to resolve issues, escalate concerns, and bring the client voice into roadmap planning
• Strengthen alignment across the Aladdin Client Business to ensure clients experience a cohesive, high quality support model post-acquisition
• Contribute to initiatives that reduce operational friction, streamline internal processes, and uplift the overall client experience

• 3+ years of experience in Client Success, Client Experience, or other client facing roles within finance, SaaS, tech or related industries
• Ability to be a team player and take initiative assisting peers
• Solutions-oriented mindset
• Excel at building strong relationships, both internally and externally, with a collaborative and transparent approach
• Promote open, honest communication and encourage cross-functional alignment
• Thrive in entrepreneurial environments, showing resilience and agility in navigating ambiguity
• Full professional proficiency in French
• Based in London or Paris

Additional proficiency in German

• Retirement investment and tools designed to help you in building a sound financial future
• Access to education reimbursement
• Comprehensive resources to support your physical health and emotional well-being
• Family support programs
• Flexible Time Off (FTO)