CrawlJobs Logo
KSAT 12 Logo KSAT 12 · -

Client Experience Account Manager

United States, Detroit · Job Posted January 03, 2026
Apply Position
Job Link Share

Job Description

The Client Experience team supports the sales team with the goal of campaign performance, client satisfaction and revenue generation, retention and growth. The Client Experience Account Manager is the main point of contact for all post-sale clients. The CEAM quarterbacks all facets of the campaign, monitoring performance against the clients’ goals once closed. They analyze campaign reports, make recommendations for optimization or growth to clients in tandem with Account Executives. They are collaborative, strategic, and forward-thinking problem solvers focused on providing excellent client experience and driving results. For campaigns that qualify, after closing, the Digital Sales Strategist will hand off the campaign – Strategy, solutions, KPIs - and the CEAM will onboard the client.

Job Responsibility

  • Build rapport with clients and provide excellent customer service
  • Main point of contact post-sale, coordinate reporting calls and check-ins
  • Strategize with AE and DSS on optimization strategies, growth areas and revenue generating concepts to provide clients with greater results
  • Responsible for receiving orders from AE and checking for accuracy before submitting
  • Monitor campaign performance and collaborate with Ops on campaign optimizations
  • Setup Client reporting dashboards and help client understand their results according to their KPIs
  • Advise Digital Solutions Planner and Digital Sales Strategist on campaign performance to drive decision-making on future campaigns
  • Continually seek ongoing strategies to optimize campaigns to client performance KPIs
  • Provide ideas to streamline internal processes to maximize team efficiency
  • Mastery of Graham Media Product Suite (Primary Digital Focus, Linear Secondary)
  • Collaborate with Ad Ops, Order Entry and Sales to communicate campaign changes
  • Quarterly in-person recap meetings for qualified client campaigns

Requirements

  • 3+ Years managing digital/linear advertising/marketing campaigns
  • 3+ Years of client service or account management
  • Strong communication and customer service skills
  • Experience managing client reporting dashboards
  • Familiarity with Microsoft Office Suite – Outlook, Teams, Excel, PowerPoint, Word etc.
  • Experience with Order/Project Management systems like TapClicks, Basecamp, Monday.com, etc.
  • Completion of a bachelor’s degree and a multidisciplinary background, preferably in a related major such as marketing, strategy, psychology, sociology or related work experience
KSAT 12 - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Client Experience Account Manager

8 matching positions

Seo Account Manager/ Seo Senior Account Manager

We are seeking an experienced SEO Account Manager/ SEO Senior Account Manager to...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
position2.com Logo
Position2
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in SEO, with a proven track record of managing and executing successful SEO campaigns
  • Strong knowledge of GEO, location-based SEO, and how AI can enhance search engine optimization
  • In-depth understanding of on-page and off-page SEO techniques, keyword research, competitive analysis, and content strategy
  • Experience with SEO tools (e.g., Google Analytics, Google Search Console, SEMrush, Ahrefs, etc.)
  • Ability to analyze and interpret data to drive decision-making and improve SEO performance
  • Strong project management skills, with the ability to handle multiple client accounts and deliver results under tight deadlines
  • Excellent communication skills, both written and verbal, with the ability to present complex SEO concepts in a clear and understandable manner
  • A results-driven mindset with the ability to adapt to the changing needs of clients and business priorities
Job Responsibility
Job Responsibility
  • Develop and implement SEO strategies to drive organic growth and improve search engine rankings for client websites
  • Oversee and manage multiple client accounts, ensuring that SEO campaigns are aligned with business objectives
  • Work closely with clients to understand their goals, challenges, and target audience, and develop SEO strategies tailored to their needs
  • Work with cross-functional teams to develop SEO-friendly content and maintain the technical SEO health of client websites
  • Perform ongoing keyword research, competitive analysis, and audits to identify new opportunities and optimize current strategies
  • Ensure all campaigns are aligned with best practices for SEO and GEO
  • Provide clients with regular performance reports, insights, and recommendations for continuous optimization
  • Manage and prioritize the execution of SEO tasks across teams to meet deadlines and drive results
Read More
Arrow Right

PR Account Manager or PR Senior Account Manager

Spa Communications is an award-winning PR, Podcasting, Content Marketing and Soc...
Location
Location
United Kingdom , Tunbridge Wells
Salary
Salary:
Not provided
spacomms.com Logo
Spa Communications
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 2-4 years’ experience in professional client relationship management, either in an agency or in-house
  • Strong book of B2B technology, IT, Channel and national media contacts
  • High levels of communication – both presentation, verbal and written skills
  • A passion for the media, including, PR and social media
  • The ability to plan, budget and strategise at a senior level
  • A persuasive and confident approach to creative projects
  • Effective team management capabilities
  • A keen attention to detail and budgetary restraints
  • Full awareness of creative processes and techniques, including digital platforms
  • An ability to demonstrate return on investment (ROI) to senior client stakeholders
Job Responsibility
Job Responsibility
  • Managing the cornerstone agency client
  • Liaising with client marcoms on press campaigns, creative projects and PR solutions
  • Briefing and updating the client on press campaigns
  • Analysing PR coverage and providing feedback to the client
  • Maintain a high level of performance on all deliverables
  • Ensure strong planning, service delivery and maintain a solid client/agency relationship
  • Support the agency’s new business and growth strategy
  • Execute duties and assignments as directed in compliance with objectives, KPIs and budgets
  • Act as the main point of contact internally to Account Directors and other senior management stakeholders
  • Developing industry, sector and product-focused PR campaigns
What we offer
What we offer
  • Competitive pay
  • Health insurance package upon successful completion of probation
  • 50% off Pure, Virgin Active or Nuffield Health Gyms via Vitality
  • Hybrid working environment
  • Company pension scheme
  • Personal development and opportunities to attend training courses
  • Up-to five weeks paid paternity leave for new Dads
  • 20 days annual leave, plus Christmas Eve to January 2nd off each year at the Directors discretion
  • Birthdays off
  • Bank Holidays observed
  • Fulltime
Read More
Arrow Right

Enterprise Account Client Manager

Location
Location
United States , Hartford
Salary
Salary:
68000.00 - 83000.00 USD / Year
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent, or a minimum of five (5) years of work history in any field
  • A minimum of three (3) years of security management experience
  • Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
  • Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
  • Professional, articulate, and able to use good independent judgment and discretion
  • Proven ability to maintain correspondence, discussions, and materials in strictest confidence
  • Outstanding oral and written communication skills
  • Ability to successfully interact at all levels of the organization, including with clients
Job Responsibility
Job Responsibility
  • Act as the primary client contact for the assigned Enterprise Account
  • Responsible for regular face-to-face client interaction and proactive resolution of any operational issues at assigned client base
  • maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow-up, phone calls, lunches, and other special events
  • Utilizing enterprise, branch, and corporate resources, define, address, and resolve all client issues, including personnel or staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service-related items
  • Ensure all post requirements are current and complete at assigned portfolio, including current post orders, training and licensing compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards
  • Ensure staff at assigned portfolio accounts meets all client and company standards, that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated, and resolved, and compliance with all employee relations policies is followed consistently
  • Assist the Enterprise Account Portfolio Manager and Vice President of Enterprise Accounts, Ops in coaching, developing, and training site staff to meet branch needs
  • Includes oversight in company policy execution by branch staff, assistance in completing projects as directed by portfolio leadership
  • Directly responsible, with the Enterprise Account Portfolio Manager and Vice President of Enterprise Accounts, Ops for new account startups and transitions, ensuring staffing levels are met, training and uniform issues are addressed, and physically participating in startup activities to ensure a smooth transition
  • Attend and actively participate in management meetings within region and at corporate
What we offer
What we offer
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Eligibility for our retirement plans
  • Eight paid holidays annually, five sick days, and four personal day
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
  • Fulltime
Read More
Arrow Right

Senior Client Account Manager

We're looking for a sharp, positive and motivated self-starter to join our Canad...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
Reddit
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7 years of experience in advertising sales and account management
  • Strong understanding of customer marketing funnel and traditional marketing ecosystem
  • Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors.
  • Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
  • Tenacious and entrepreneurial approach to working through product, process, and client challenges
  • Experience cultivating strong relationships with external partners
  • Exceptional communication and interpersonal skills
  • Ability to work in a fast-paced and unstructured work environment
  • High attention to detail
  • Proficiency in Excel preferred
Job Responsibility
Job Responsibility
  • Collaborate closely with Client Partners to meet and exceed your clients’ marketing goals
  • Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year Reddit revenue growth
  • Lead and execute campaign launches from start to finish, delivering insightful optimization recommendations to agency and client partners
  • Act as the primary point of contact for internal account operations, including managing revenue delivery, troubleshooting issues, and escalating when necessary
  • Educate brands and media agencies, effectively communicating Reddit’s value proposition and best practices for advertising on the platform
  • Consult clients on their awareness and direct response objectives, partnering closely with Client Partners to craft thoughtful and creative media plans
  • Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles
  • Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations
  • Proactively seek and represent client needs and asks to cross-functional stakeholders
  • Shape Reddit’s native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders
  • Fulltime
Read More
Arrow Right

Event Services Client Account Manager

Allied Universal Event Services ® is hiring a Client Account Manager. This posit...
Location
Location
United States , Minneapolis-St. Paul-Bloomington
Salary
Salary:
65000.00 - 75000.00 USD / Year
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Minimum of three (3) years of event management, event operations, and/or event supervisory experience
  • Experience in hiring, developing, motivating, and retaining quality staff
  • Ability to develop and grow customer relationships
  • Ability to work in a team-oriented management environment with the ability to work independently
  • Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude
  • Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
  • Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Job Responsibility
Job Responsibility
  • Supervise the day-to-day event operations and staffing of an assigned client site
  • Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
  • Build, improve, and maintain effective relationships with both client and employees
  • Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
  • Ensure all required reporting and contract compliance requirements are met
  • Assure regular communication of issues or event with our client
  • Handle any escalated security issues or emergency situations appropriately
  • Communicate staffing needs via Requisition Form
  • assist recruiters in identifying, interviewing, and hiring quality candidates
  • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)
What we offer
What we offer
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
  • Fulltime
Read More
Arrow Right

Event Services Client Account Manager

Allied Universal® is hiring a Client Account Manager. This position is responsib...
Location
Location
United States , Cleveland
Salary
Salary:
Not provided
aus.com Logo
Allied Universal®
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Minimum of three (3) years of event management, event operations, and/or event supervisory experience
  • Experience in hiring, developing, motivating, and retaining quality staff
  • Ability to develop and grow customer relationships
  • Ability to work in a team-oriented management environment with the ability to work independently
  • Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude
  • Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
  • Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Job Responsibility
Job Responsibility
  • Supervise the day-to-day event operations and staffing of an assigned client site
  • Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
  • Build, improve, and maintain effective relationships with both client and employees
  • Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
  • Ensure all required reporting and contract compliance requirements are met
  • Assure regular communication of issues or event with our client
  • Handle any escalated security issues or emergency situations appropriately
  • Communicate staffing needs via Requisition Form
  • assist recruiters in identifying, interviewing, and hiring quality candidates
  • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)
What we offer
What we offer
  • Medical, dental, vision, basic life, AD&D, and disability insurance
  • Enrollment in our company's 401(k)plan, subject to eligibility requirements
  • Eight paid holidays annually, five sick days, and four personal days
  • Vacation time offered at an accrual rate of 3.08 hours biweekly
  • Fulltime
Read More
Arrow Right

Client Account Manager

Our client is a well-established and growing organisation with a strong commitme...
Location
Location
United Kingdom , Witham
Salary
Salary:
29000.00 - 32000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience within account management or a client focused role
  • Excellent communication and relationship building skills
  • Strong organisational skills with the ability to manage multiple priorities
  • A strategic mindset with the ability to identify improvements
  • Confidence in analysing performance data and providing insights
  • A collaborative team player with a strong focus on client service
Job Responsibility
Job Responsibility
  • Act as the main contact for client accounts, building strong relationships
  • Lead client meetings and oversee account performance
  • Resolve service issues and maintain high service standards
  • Identify opportunities to improve client experience and grow accounts
  • Support the Client Services Manager in achieving team goals
  • Work with internal teams, advisors, and surveyors to ensure timely delivery
  • Coordinate site visits and manage logistics and access requirements
  • Oversee quotations and ensure accurate processing of client instructions
  • Manage bespoke client needs and deliver against expectations
  • Identify inefficiencies and support process improvements
What we offer
What we offer
  • Onsite parking
  • 23 days holiday + bank holidays
  • Annual reviews
  • Great progression opportunities and training
  • Company socials
  • Fulltime
Read More
Arrow Right

Client Account Manager

Client Account Manager NSL - Dudley (Onsite, Full-Time, Permanent). Are you an e...
Location
Location
United Kingdom , Dudley
Salary
Salary:
40000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience managing operational teams within a customer-facing environment
  • Strong leadership and people management skills
  • Experience managing KPIs, SLAs, and operational performance
  • Ability to manage client relationships and communicate professionally with stakeholders
  • Experience handling HR matters including performance management and recruitment
  • Strong organisational and problem-solving abilities
  • Commercial awareness with exposure to budgets and operational targets
  • Excellent written and verbal communication skills
  • IT literate, including Microsoft Office applications such as Word, Excel, and Outlook
  • Target-driven with the ability to work under pressure
Job Responsibility
Job Responsibility
  • Ensure operations are delivered in line with agreed budgetary constraints, maintaining effective cost control and operational efficiency
  • Prepare, review, and complete monthly Profit and Loss (P&L) reports, identifying variances and implementing corrective actions where required
  • Ensure contractual KPIs, SLAs, compliance standards, and financial targets are achieved or exceeded
  • Manage the day-to-day operational delivery of parking enforcement services
  • Build and maintain strong working relationships with clients and key stakeholders
  • Lead, motivate, and develop Team Leaders, Supervisors, and frontline operational staff
  • Manage performance, absence, disciplinary matters, recruitment, and staff development
  • Monitor operational performance and identify opportunities for continuous improvement
  • Work collaboratively with internal departments to ensure service excellence
  • Produce reports, attend client meetings, and provide operational updates where required
What we offer
What we offer
  • Competitive salary
  • Performance-related bonus
  • 25 days annual leave plus bank holidays
  • Pension scheme
  • Enhanced maternity and paternity package (subject to eligibility)
  • Employee discounts on retail, travel, leisure, and wellbeing services
  • Opportunities for career development within a growing national business
  • Fulltime
Read More
Arrow Right