Client Experience Account Manager

The Client Experience team supports the sales team with the goal of campaign performance, client satisfaction and revenue generation, retention and growth. The Client Experience Account Manager is the main point of contact for all post-sale clients. The CEAM quarterbacks all facets of the campaign, monitoring performance against the clients’ goals once closed. They analyze campaign reports, make recommendations for optimization or growth to clients in tandem with Account Executives. They are collaborative, strategic, and forward-thinking problem solvers focused on providing excellent client experience and driving results. For campaigns that qualify, after closing, the Digital Sales Strategist will hand off the campaign – Strategy, solutions, KPIs - and the CEAM will onboard the client.