Client Experience Account Manager Job at KSAT 12 (Detroit)

Assistant Manager, Client Experience

Early in their career, this team member is bringing their natural skills of orga...

Location

United States , Kansas City

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Bachelor’s degree from a four-year college or university preferred, or equivalent experience
Related agency experience and/or training preferred (can include prior internships)

Job Responsibility

Become familiar with Client products and tactical elements of the Client’s marketing plan and how they are applied
Immerse in client’s competitive set and be the “reporter” of key developments for the cross agency team
For small projects, field requests from client to ensure that requested modifications (e.g. creative changes) are documented, communicated and implemented
Capture notes in client meetings, prepare conference reports and maintain status reports when requested
Maintain paper or electronic files for promotional plan and budget, current product literature and all client information
Join in the briefing of creative projects and reviews for deeper understanding of the work and role it plays
Train in the Whole Brand Approach and understand how it is applied to the business
Work with creative and account team to develop job estimates
Embraces a diverse and inclusive environment where each team member feels they can bring their best self, be respected and seen
Assist CX team in coordinating and producing special projects/items

Client Experience Manager

As a Client Experience Manager (CXM) at Market My Market, you'll serve as the pr...

Location

Salary:

65000.00 - 75000.00 USD / Year

Market My Market

Expiration Date

Until further notice

Requirements

3+ years of client-facing experience in an agency setting with a focus on SEO, local SEO, and/or digital marketing
Proven track record of managing client relationships and driving client retention
Experience with organic SEO strategy development and execution
Strong understanding of Google Business Profile optimization and local search marketing
Experience analyzing SEO performance data and communicating insights to clients
Excellent verbal and written communication skills
Ability to build trust and rapport with clients quickly
Problem-solving skills and ability to navigate challenging client conversations
Strong organizational skills to manage multiple accounts simultaneously
Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software

Job Responsibility

Account Strategy: Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives
Upsells and Renewals: Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration
Client Relationship Management: Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships
Client Event Representation: Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market
Portfolio Management: Oversee a portfolio of 20-40 clients, ensuring all deliverables are met and proactively addressing client concerns
Collaboration with CSMs: Work closely with CSMs to coordinate the execution of marketing activities, including content delivery, reporting, and project management
Performance Monitoring: Track and report on client performance metrics, ensuring campaigns deliver measurable results
Problem Solving: Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention
Strategic Consultation: Provide insights and recommendations based on client needs, market trends, and campaign performance
Client Experience: Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship

What we offer

PTO: 2.25 weeks per year
Health insurance benefits
401(k) plan (after 1 year of employment)
Remote work opportunity

Fulltime

Client Account Manager

We have an exciting opportunity for a Client Account Manager to lead major sport...

Location

United Kingdom , London

Salary:

Not provided

JACK RYAN

Expiration Date

Until further notice

Requirements

3–5 years’ account management experience with sports or gaming clients
Understanding of sponsorship activation and fan engagement strategies
Strong communication, organisation, and leadership skills

Job Responsibility

Lead client relationships across high-profile sports and gaming brands
Manage multi-channel campaigns, ensuring integration and performance
Provide strategic insights to grow client accounts
Coordinate internal teams and external partners for smooth campaign delivery
Monitor performance and prepare actionable reports

What we offer

28 days annual leave (plus bank holidays)
Performance-related bonus scheme
Workplace Pension Scheme
Comprehensive Private Healthcare Policy provided by AXA Healthcare (includes 24/7 GP)
£500 Dental Cashback Scheme provided by AXA
24/7 Employee Assistance Programme and access to mental wellbeing programmes
Gym membership discounts
Fully structured workforce Learning and Development (L&D) programme

Fulltime

Client Account Manager

Human Interest is on a mission to ensure that people in all lines of work have a...

Location

United States , Lindon

Salary:

58000.00 - 65000.00 USD / Year

Human Interest

Expiration Date

Until further notice

Requirements

3-5 years of experience in customer facing role in a similar industry
retirement service experience preferred but not required
Have a passion for solving problems and helping people
Strong ability to troubleshoot with a meticulous eye for detail
Communicate with confidence, professionalism and empathy
Remain composed in high-stress situations and convey empathy for our customers and their situation
Ability to work autonomously and take initiative to proactively service customers and resolve any issues
A “change is good” mindset allowing you to quickly adapt within a fast-growing startup environment
Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment

Job Responsibility

Manage client accounts assigned to you by acting as the primary point of contact and consultant for our plans sponsors on the development of strategies and solutions for their retirement plans
Understanding customer expectations in order to help manage their plan and reduce the administrative burden
Independently anticipate, recognize, and research sophisticated and financially significant retirement plan matters
Promote customer satisfaction through effective and timely service delivery, including fielding client questions on unique issues and providing prompt and detailed responses
Demonstrate a full understanding of the plan sponsor and their plan, the administration of the plan, the client's sensitivities, needs, and objectives
Respond independently and with appropriate team members to client needs related to core aspects of retirement plan and financial management, including retirement plan amendments, compliance with IRS and DOL regulations, plan design, Form 5500 filings, compliance testing, and payroll integrations
Assist with compliance testing
Provide plan onboarding and other management services by reviewing, investigating, analyzing and recommending resolutions to complex service inquiries including payroll integrations, plan contributions, distributions, and corrections
Act as a liaison between plan sponsors and various internal groups
Responsible for client communication through incoming lines (phone, email, and chat)

What we offer

A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Competitive time off and parental leave
Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
Lyra: Enhanced Mental Health Support for Employees and dependents
Carrot: Fertility healthcare and family forming benefits
Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
Monthly work-from-home stipend
quarterly lifestyle stipend
Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie

Fulltime

Manager – Client Experience

Current Global is a global communications agency that puts humanity at the heart...

Location

India , Mumbai

Salary:

Not provided

Current Global

Expiration Date

Until further notice

Requirements

Have 4+ years of experience in a PR agency, leading large accounts and projects
Know the media and brand landscape well, especially in Corporate, Consumer Technology sectors
Are confident in managing timelines, budgets, and teams
Communicate clearly and are good at building relationships and solving problems
Can think critically, draw insights, and shape strong PR stories
Work well with others and can lead with empathy and accountability.

Job Responsibility

Lead and manage multiple client programs with clear direction and ownership
Work closely with team to deliver integrated campaigns
Manage client expectations and build strong, long-term relationships
Be seen as a strategic partner by clients – offering guidance, ideas, and solutions
Support, guide, and grow junior and team members

Manager, Client Experience

The Manager, Client Experience is responsible for overseeing the delivery of hig...

Location

Canada , Toronto

Salary:

Not provided

Cavell Risk, Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Business Management, Accounting or a related field
Possession of RIBO licence
Minimum Three (3) years’ of broking experience
Completed or actively pursuing the CIP designation
Sales-oriented mindset
Ability to work collaboratively in a team environment
Strong interpersonal skills to influence others without authority
Demonstrated ethical decision-making abilities
Effective at building and maintaining relationships
Proficient conflict resolution and management abilities

Job Responsibility

Serve as the primary point of contact for clients and markets offering assistance, as needed
Manages and cultivates strong relationships between markets and clients, ensures submissions are complete, accurate, and presented professionally
Highly responsive to client needs, including answering calls and returning messages before the end of each business day, and responding to emails within the next business day
Ensures all data requests from clients and markets are met on time
Prepares quotes and proposals, works with policies with higher limits, number of exposures and customization with minimal supervision
Executes the market strategy, negotiates insurance terms, solicits options, and suggests alternative structures
Supports and assists in the advancement of the Associate, Client Experience
Organizes and maintains a calendar of renewals, expiries
Oversees billings and payment collections to ensure they are received by the deadlines
Completes additional sales, negotiation, or prospecting skills training to improve on the job performance

Fulltime

Senior Client Experience Manager

This person is an energetic, growth-minded, team player that thrives in day-to-d...

Location

United States , Kansas City

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
Ability to run projects independently with minimal supervision
Excellent written and verbal communication skills
Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
Demonstrated success in a cross-functional team environment
Ability to juggle multiple projects and clients at once, while correctly prioritizing
4+ years relevant work experience
previous agency experience preferred
Digital experience with production experience is and preferred

Job Responsibility

Be the primary point of contact for client counterpart and cross agency team in managing the daily activities for cross-channel initiatives and annual plans
Exhibit a thorough understanding of the client’s brand, objectives, and operations to successfully accomplish deliverables that meet client expectations across the whole brand spectrum
Manage relationships with key clients and strategic team members active in the day-to-day execution of integrated projects, and manage up appropriately
Apply independent, critical thinking and contribute ideas in cross-functional team settings across creative, strategy, media, PR, and production disciplines
Work closely with account director to support Whole Brand integrated projects, proactively anticipate and solve problems, identify opportunities for efficiencies and growth, and ensure proper communications and team direction
Lead and uphold the conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success
Partner closely with Project Management to understand the timing, workflow, and project deliverables in order to manage client expectations and to anticipate team needs/client needs
Partner with project management to effectively manage resources and budgets
Contribute to BarkleyOKRP culture, growth, and success through participation in key agency forums and initiatives, department and agency-wide meetings, new business opportunities, etc.

Account Manager, Client Relations

Your mission as Client Relations Account Manager is to drive sustainable growth ...

Location

Germany , Hamburg

Salary:

Not provided

Appinio

Expiration Date

Until further notice

Requirements

3+ years of experience in Sales, Business Development, or SDR roles
At least 2 years of full-cycle sales experience
Experience in market research or data-centric organisations
Hungry, proactive hunter who enjoys taking ownership of pipeline
Consultative, empathetic mindset
Organised, analytical, and data-driven
Naturally curious, coachable, and eager to learn
Thrive in a collaborative, international environment
Fluent in both German and English (written and spoken)
Based in Germany, Ideally Hamburg

Job Responsibility

Take commercial ownership of a diverse portfolio of smaller and lower-tier accounts
Manage and convert inbound leads into active, long-term customers
Proactively build a high-quality outbound pipeline
Drive renewals, reactivations, and upsells across your account base
Analyse account performance, pipeline health, and funnel metrics
Collaborate closely with Marketing, Customer Success, and Research team
Maintain organised, data-backed account management processes

What we offer

Flexibility Policy - no hard cap on vacation days
Temporary work from abroad (up to 180 days per year for EU-based)
All the hardware you need and your own MacBook
Deutschland ticket or mobility budget (Hamburg/Berlin)
Subsidised Urban Sports Club membership (Germany/Spain)
Access to Co-working spaces (in certain cities)

Fulltime

Client Experience Account Manager

KSAT 12

Location:
United States , Detroit

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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