Client Executive – Care Team Job at Lawes Consulting Group (North Yorkshire)

Vice President, Client Care And Experience

Location

Canada

Salary:

170000.00 CAD / Year

Mirams Becker

Expiration Date

Until further notice

Requirements

Minimum of 10 years' related experience in progressive leadership roles, including at least five years of senior leadership experience within a community or health care environment
Master's degree in a regulated health or social service profession, education, or equivalent required
Current registrant in good standing with a recognized regulatory college, such as the College of Social Workers and Social Service Workers, College of Nurses of Ontario, College of Occupational Therapists of Ontario, or equivalent
Extensive knowledge of the social and health services field, including trends, community needs and issues, funding and grant sources, regulatory frameworks, and front-line service delivery systems
Knowledge of supportive housing, complex care, seniors' services, personal support services, mental health, substance use, and home care
Comprehensive knowledge of relevant legislation and regulatory requirements
Demonstrated experience supervising senior-level staff and building leadership capacity across complex teams
Strong ability to communicate, influence, and build alignment across multiple stakeholders, including clients, families, staff, partners, funders, government, and sector leaders
Proven ability to develop, direct, and evaluate service provision, including new models of care that respond to client, community, and organizational needs
Skilled in project and change management, with the ability to guide teams through evolving priorities, new initiatives, and service transformation

Job Responsibility

Operational leadership of client care across LOFT's supportive housing, specialized services, complex care, and home care portfolios
Ensure the delivery of safe, high-quality, person centred services that align with organizational priorities, best practices, and applicable regulatory and accreditation requirements
Translate LOFT's client care strategy into integrated operational execution, driving consistency, innovation, continuous improvement, and measurable outcomes across service lines
Strengthen coordinated care delivery, workforce readiness, service quality, risk preparedness, and system alignment across the organization
Strategic leadership, people leadership, innovation and continuous improvement, client and caregiver experience, resource management, service delivery standards, quality and professional practice oversight, operational risk management, emergency preparedness, and funder and stakeholder accountability
Provide leadership in advancing LOFT's client experience standards, strengthening service delivery audit and oversight processes, supporting budgeting and forecasting, and ensuring client care operations are positioned to meet emerging needs across health, housing, and social services environments

Aesthetic Academy & Customer Care Executive

The Education and Customer Care Executive is responsible for facilitating our ev...

Location

Ireland , Dublin

Salary:

Not provided

Healthxchange

Expiration Date

Until further notice

Requirements

Self-motivated, with a positive can-do attitude
Strong initiative and problem-solving skills
Excellent interpersonal skills with a proven ability to influence internal and external parties
Previous experience in Aesthetics
Proven communication skills and confident telephone manner
Previous experience in supporting events
Excellent understanding of what a great customer experience is
Strong organisational skills
Excellent email writing skills
Ability to work under pressure in a fast-paced environment

Job Responsibility

Act as a location lead in Ireland for Academy events, providing co-ordination of resources, supporting with delegate arrivals and throughout the event to ensure a smooth customer experience
Respond to customer enquiries (phone and email) regarding training bookings or events
Liaise with Academy team, Clinical team, Education team and relevant sales teams to ensure an excellent delegate training experience in academy
Support Academy operations to facilitate events such as catering, product ordering, event set up etc
Support Academy Manager in maintaining control of budgetary allocations for Ireland
Support our sales team with orders, prospects, onboarding of clients and existing client queries
Offer optimal customer service and support to any models attending on relevant training sessions
Provide back up support for customer inboxes across our different brands and customer communication methods
Ensure a smooth facility hire process is supported by acting as the Key in house support, as with any internal Academy event
Act as a brand ambassador when interacting with clients, consistently demonstrating high levels of integrity, diligence, and professionalism

What we offer

Company pension
annual performance bonus
23 days holiday plus bank holidays (and increasing with service)
staff discount
staff social events

Fulltime

Client Care Coordinator

Location

United States , Orlando

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven organizational skills and ability to multitask effectively
Experience in an office environment, handling both administrative and creative responsibilities
Proficiency in Adobe Creative Suite, including InDesign and Photoshop
Strong knowledge of Microsoft Word, Excel, and Outlook
Excellent communication skills, both written and verbal
Bachelor’s degree preferred, or equivalent experience demonstrating attention to detail
3-5 years of relevant experience in administrative or client care coordination
Ability to work collaboratively with internal teams and external stakeholders

Job Responsibility

Perform general administrative duties, including document editing, printing, and handling paperwork
Manage communications and documentation using Microsoft Word, Outlook, and Excel
Utilize Adobe Creative Suite tools, such as InDesign and Photoshop, to support graphic design and layout needs
Work with provided design templates to produce marketing materials and other deliverables
Assist in planning and coordinating events, including broker meetings and photography sessions
Organize workspaces and maintain an efficient office environment
Provide client-facing support by assisting visitors with sign-in, paperwork, and answering inquiries
Collaborate with brokers and other stakeholders to ensure seamless event execution and office operations
Ensure all tasks are completed accurately and promptly, supporting the overall success of the team

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Apprentice Client & Sales Executive

The Apprentice Client & Sales Executive will support the Strategic Client Manage...

Location

United Kingdom , London

Salary:

Not provided

Magentus

Expiration Date

Until further notice

Requirements

Educated to A Level standard, Level 3 Diploma, or an equivalent Level 3 qualification
A highly positive attitude and strong work ethic
Resilience and determination – able to stay motivated when things are challenging
Self-starter mindset – able to take initiative and manage tasks independently
Strong curiosity and willingness to learn
Excellent interpersonal and communication skills
Strong organisational skills and attention to detail
Interest in healthcare, technology, and how digital systems improve patient care

Job Responsibility

Support the Strategic Client Management team in maintaining strong relationships with NHS customers and other healthcare organisations
Assist in day-to-day communications with customers
Participate in customer meetings and site visits where appropriate
Help identify opportunities where our products or services could further support the customer
Support customers in making effective use of our technology
Help identify opportunities for additional modules, services, or training
Assist in monitoring customer activity and engagement
Support the team in identifying opportunities for upselling, cross-selling, and value-added services
Assist with maintaining sales pipeline information and supporting account planning
Help maintain accurate records of customer interactions within the CRM system

What we offer

Annual remuneration review and performance bonus programme
£250 annual home-working allowance
25 days annual leave (plus bank holidays), increasing with service
Holiday purchase scheme
Birthday off
Option to swap a public holiday for a religious holiday of your choice
Pawrental Leave to welcome new pets
Up to two paid volunteering days per year
Enhanced Maternity, Paternity & Adoption Leave
Income Protection & 4x Death in Service

Fulltime

Client Service Executive

Join us at Barclays and step into the role of a Client Service Executive. In thi...

Location

United Kingdom , Glasgow

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Customer Service experience, interacting with clients daily and be able to provide support and understanding around any queries they may have
Strong Communication
Proficiency in customer service
Strong working knowledge of Microsoft Tools and their usage

Job Responsibility

Collaboration across multiple digital channels to personalise each interaction with a customer
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time
Support teams within the business operations function as needed, including risk management, compliance and collections
Comply with all regulatory requirements and internal policies related to customer care
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels

What we offer

Fitness Suite
fitness classes
an on-site GP
a bicycle store
rooftop bar
clubs and societies
working parents club

Fulltime

Client Relationship Executive

The Client Relationship Executive plays a vital role in supporting both new and ...

Location

United Kingdom , Taunton

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A natural ability to make each patient feel like the only person you've spoken to that day
Highly organised, able to manage multiple enquiries simultaneously
Proactive approach to follow up and lead nurturing
Strong attention to detail and accuracy in recording information
Ability to adapt conversations to suit patient needs, energy, and understanding
Friendly, confident, and warm communication style, especially over the phone
Comfortable working in a fast-paced environment with a consistent focus on service quality
A positive, "can-do" attitude and genuine desire to help people
Previous experience in customer service, account management or patient facing role
Experience using CRM or diary management systems (training provided)

Job Responsibility

Inbound Enquiry Management: Handle incoming calls, emails, and digital enquiries in a friendly, confident, and patient focused manner
Provide a warm, personalised service that feels local and community based, rather than centralised
Build instant rapport and make each patient feel valued and supported
Patient Support & Treatment Discussions: Listen carefully and patiently to understand patient needs and questions
Talk patients through treatments, services, and available options using clear, accessible language
Explain processes (e.g., consultations, treatment journeys, pricing structures) based on provided training and guidance
Support patients in making informed decisions, without providing clinical advice
Lead Management & Follow Up: Manage inbound queries, leads, and follow ups with excellent organisation and attention to detail
Ensure each lead progresses through the journey smoothly, from enquiry to booking
Maintain accurate and up to date records across systems

What we offer

Generous holiday
Hybrid working
Modern offices and free parking on site
Progression opportunities
Discretionary bonus scheme
A wellness day
Friendly and sociable team

Fulltime

Client Services Executive

We are looking for an organised, adaptable, and client-focused Client Services E...

Location

Switzerland , Geneva

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Excellent command of English and French, both written and spoken
confident phone manner in both languages
Previous experience in a client-facing or customer service role, ideally within financial services or another fast-paced, regulated environment
High level of accuracy and attention to detail, especially in manual data entry and payment processing
Strong written and verbal communication skills
able to communicate effectively and professionally with clients and internal stakeholders
Confident in using Excel and other Microsoft Office applications
able to work with large datasets and varied formats
Strong time management and organisational skills, with the ability to handle multiple requests and prioritise effectively
Adaptability to changing processes, procedures, and client needs

Job Responsibility

Supporting the validation of client payments
Assisting with various client service activities across the Swiss platform
Acting as a key liaison between clients and internal teams
Validation of client payment instructions into Avaloq
Liaising directly with clients to confirm instructions
Supporting the front office by responding to client requests such as issuing reference letters, account confirmations, and preparing statements and audit letters
Managing client communications such as mass mailings
Supporting the resolution of client complaints
Working closely with internal stakeholders including Legal, Compliance, Operations, and Front Office teams
Managing multiple service requests daily

What we offer

Modern workspaces, collaborative areas, and state-of-the-art meeting rooms
Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations
Health and wellness access to wellness rooms, gyms and mental health support
Inclusive culture
Opportunities for socialising, sports, community events and volunteering
Hybrid working arrangements
Structured approach to hybrid working

Client Support Executive

Are you a customer-focused individual with a passion for providing exceptional s...

Location

United Kingdom , Exeter

Salary:

28000.00 - 33000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in delivering excellent customer care
Education A Levels or equivalent
Ability to provide a high level of client service
Strong numeracy, literacy, and computer skills
Knowledge of savings, banking, or financial services is desirable but not essential
Previous experience in a client-facing role is desirable but not essential
Ability to work effectively within a team environment
Excellent verbal and written communication skills
Strong organisational and time management skills
Ability to maintain confidentiality and exercise discretion

Job Responsibility

Handle incoming calls and respond to internal and external client inquiries related to account balances, statements, and transactions
Process internal transfers and ensure all payment process requirements are met
Address card-related queries, including activation requests, PIN reminders, and unauthorised card transactions
Handle client payment requests, ensuring adherence to company procedures
Provide support for Online Banking and Mobile App queries, password resets, and online payment verifications
Assist with cheque queries, stop cheque requests, and standing order and direct debit inquiries
Manage amendments to static data, including address changes
Process other requests such as audit letters and tax certificates
Maintain client records, ensuring efficient archiving and filing
Handle clients' complaints and errors promptly, following the established process

What we offer

Competitive salary
Pension and holiday allowance
Private health cover
Discretionary bonuses
Progression opportunities

Fulltime

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Client Executive – Care Team

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