Client Escalation Specialist Job at TaxRise (Irvine)

Client Escalation Specialist

The role of the Client Escalation Specialist is to ensure clients are satisfied ...

Location

United States , Irvine

Salary:

24.00 - 28.00 USD / Hour

TaxRise

Expiration Date

Until further notice

Requirements

3+ years previous experience in call center or sales environment
Prior experience managing escalated calls and high-priority client concerns
Excellent data collection and analysis skills
Experience using CRM systems (such as Salesforce or similar platforms) to manage escalated cases and client communications
High school diploma or general education degree (GED)
and 1-2 years of related experience and/or training
or equivalent combination of education and experience

Job Responsibility

Manage, respond, and resolve cancellation requests submitted in our ticketing systems
Call clients to actively listen and empathetically understand their concerns and reasons for cancellations providing suggestions for areas of improvements to management
Utilize persuasive communication techniques to address customers’ issues and resolve complaints effectively
Identify trends and underlying problems or dissatisfaction points and propose appropriate solutions to retain clients
Collaborate with other departments, such as sales or customer service, to ensure a seamless resolution process
Properly document notes and all client interactions in the company’s ticketing and CRM system

What we offer

Medical, Dental, and Vision Insurance (starting after 60 days)
Paid Time Off
401(k) retirement plan with company match
Professional Development Program to support your growth
Access to our on-site gym and gaming lounge
Catered team lunches every Friday
Fun and energizing quarterly company outings

Fulltime

First Line Client Specialist

West & Central Africa First Line Client Specialist role at Citi focuses on suppo...

Location

Cameroon , Douala

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

1-5 years of experience in Capital Markets or in Operations, Risk, Client On-boarding or Middle Office
Bachelor's degree with minimum Upper Second honors (or equivalent)
proficient with Microsoft Office, Bloomberg or credit risk and settlement systems
some knowledge of the products, clients, and business dynamics (flow derivatives, indices, single-stock, exotics, multi asset equity derivative products) will help
good understanding of Client Marketing needs

Job Responsibility

Proactively support West and Central Africa Corporate FX Sales to manage the ‘First Line of Defence’
ensuring post-trade processes are managed efficiently and effectively
monitoring of the desks first line controls
act as a point of escalation and own resolution of operational issues between sales and support functions
diagnose the root causes as issues arise and identify both tactical and strategic solutions owning the delivery
proactively mitigating client impact whilst enhancing the client experience
develop and maintain presentation and other material for internal purposes (Monthly Business Reviews, Senior Business Reviews, etc.)
assist with external presentation for client workshops, training, etc. with focus on formatting
help collate data to help the team in monitoring and analysing FX portfolio performance
compiling market updates from Citi research portal / Citi Velocity and by gathering info from local teams for specific markets

Fulltime

Client Services Specialist

We’re looking for a polished and personable Client Services Specialist to join t...

Location

United Kingdom , Liverpool

Salary:

29754.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have a positive, outgoing personality and be able to easily build rapport with key stakeholders
Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow
Display excellent personal presentation and interpersonal skills
Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette
Demonstrate the ability to work independently and manage own workload.

Job Responsibility

Switchboard / Call Services: Provide a warm, courteous and prompt service to all internal and external clients
Anticipate client needs, follow up with clients and ensure that client expectations are met and where possible exceeded
Handle all incoming enquiries for any of the Call Services
Meeting Room Reservations, Events & Central Bookings: Build relationships with clients, PA’s and bookers across all sites
Manage and administer meeting room reservations, ensuring accurate scheduling, appropriate room allocation, and efficient utilisation of available space
Fully support and assist the booker with all room bookings and events
Oversee the end-to-end coordination of meeting room bookings, from initial enquiry through to completion, ensuring compliance with agreed service level agreements
Ensure meeting rooms are prepared in accordance with booking requirements, including room configuration, capacity, audio-visual and video conferencing arrangements
Monitor meeting room availability, identify and resolve booking conflicts, and propose suitable alternative solutions where necessary
Exceed client and guest expectations and actively promote a client-centred environment by carrying out regular checks of meeting room reservations in accordance with the agreed SLA’s

What we offer

Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Benefit from a contributory pension scheme for a stable financial tomorrow
Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
Unlock endless learning and development opportunities to elevate your career
Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
Take one paid day off annually to support a cause you’re passionate about

Fulltime

Client Success Specialist

We are seeking a Client Success Specialist to support users of a healthcare soft...

Location

United States , Phoenix

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Client-facing role with direct impact on user experience
Mix of product support, troubleshooting, and relationship management
Opportunity to work with key clients and support meaningful healthcare workflows
Strong fit for someone who likes problem-solving, ownership, and fast-paced support work
Visible role that helps shape client satisfaction and long-term success
Exposure to healthcare software, healthcare IT, EMR, or EHR platforms
Familiarity with front office, scheduling, patient intake, clinical workflows, or practice operations
Experience using ServiceNow or a similar ticketing / case management system
Ability to troubleshoot issues tied to system behavior, configuration, workflows, or user setup
Ability to manage high-volume of support requests while maintaining strong follow-up and service quality

Job Responsibility

Serve as a first point of contact for clients needing support with the platform through inbound calls, email, and ticket-based case management
Help users resolve day-to-day product issues related to navigation, workflow, setup, and standard system functionality
Troubleshoot software issues by identifying root causes, asking the right questions, and recreating problems when needed
Support clients using front-office and clinical-related features, providing clear guidance and practical next steps
Manage a consistent flow of support requests while staying focused on responsiveness, backlog management, and timely follow-up
Document client issues, case activity, and troubleshooting details thoroughly in ServiceNow
Escalate more advanced issues, bugs, or unresolved concerns to the appropriate internal teams with complete context and clear documentation
Keep clients informed throughout the support process with professional communication, timely updates, and strong follow-through
Share recurring issues, client feedback, and support trends with internal partners to improve service and product performance
Contribute to internal resources and knowledge-sharing materials that help improve resolution speed and consistency across the team

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Senior Specialist - Windows Client Configuration (Imaging and Automation)

We are looking for a Senior Specialist to own and govern the PC platforms delive...

Location

Denmark , Copenhagen

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

DISM, WinPE, Sysprep
SCCM/MECM task sequences
MDT and Intune/Autopilot
Windows servicing (updates, feature upgrades)
Advanced PowerShell automation
Strong understanding of driver catalogues, BIOS/firmware alignment, and hardware lifecycle
Familiarity with security hardening, compliance frameworks, and Windows baselines
Technical leadership mindset with ownership mentality and structured risk-aware decision making
Ability to mentor, grow technical team members and cross-functional collaboration skills
Ability to balance stability, compliance, and product performance

Job Responsibility

Own the Windows platform strategy for our scanner solutions by defining OS standards including modernization, automation, and lifecycle improvements
Lead, mentor and guide the client platform team to technical decisions related to OS, drivers, firmware, and hardware compatibility
Act as escalation point and subject matter expert for Windows OS platform-related topics providing expert guidance on complex issues
Define requirements, maintain documentation, and version control to ensure stable, predictable, and secure Windows image releases while ensuring compliance with regulatory and cybersecurity requirements
Coordinate cross-functionality partnering with R&D and Product teams to align deployment practices
Review and approve major changes, from new hardware selections and product releases to image servicing processes, and deployment configurations

What we offer

Vibrant and international environment with social, diverse, and highly skilled and cooperative colleagues
Attractive healthcare package
Breakfast every day
Delicious and healthy lunch cooked by private chefs
Great social work environment with many optional activities and social clubs
Good work/life balance e.g., work from home policy for up to 2 days per week
Attractive offices and R&D lab spaces in downtown Copenhagen close to Kgs. Nytorv, Nyhavn, and the Copenhagen Canals
Purpose: Help improve dental care on a global scale

Fulltime

Client Support Specialist

This is not a traditional call center role—you will be the frontline specialist ...

Location

Salary:

12000.00 USD / Year

Clipboard

Expiration Date

Until further notice

Requirements

Customer-Centric Mindset
Strong Communication Skills – Clear, professional English (both spoken and written)
Proactive Problem-Solving
High Accountability

Job Responsibility

Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations
Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

What we offer

100% Remote – Always. Work from anywhere in the world
Fast-Paced Startup Environment
A Hiring Process That Rewards Skills, Not Just Experience
Opportunity to make a significant impact with our workplace customers

Fulltime

Senior IT Client Service Specialist

The Senior IT Client Service Specialist is a pivotal role responsible for overse...

Location

United States of America , Santa Clara

Salary:

99000.00 - 183000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Advanced knowledge across Group delivered IT Services
Excellent business awareness and solid analytical skills
Ability to multi-task and prioritize with great attention to detail
Advanced proficiency in driving outcomes via influence management
Excellent communication and documentation skills
Excellent project management skills
Ability to persuade, negotiate and influence key stakeholders
Excellent client relationship building and engagement skills
Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
Advanced understanding of business strategy and the ability to align service delivery efforts with organizational goals

Job Responsibility

Accountable for the performance of all operational delivery of centralized IT
Assists transformation teams in centralization of services by engaging the correct stakeholders within divisions and coordinate the engagement if required
Ensures the transformation is in line with the agreed Scope of Work
Works closely with the regional or service provider stakeholders and delivery providers to ensure the service aggregation is in line with the partnership agreement
Maintains a holistic position to ensure full objectivity and impartiality, maintaining the client's strategic direction for Corporate IT - Become a trusted advisor
Accountable for management escalations and work with relevant stakeholders through to a resolution
Manages the contractual obligation that needs to be delivered, for example, vulnerability management, service reporting, escalations management
Governance of regional/divisional risk register
Ensures a culture of service management excellence is developed and maintained
Drives continual service improvement and optimization

What we offer

Medical insurance with employer contribution
Dental insurance with employer contribution
Vision insurance with employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

Inside Sales Client Support Specialist

We are looking for an Inside Sales Client Support specialist to join our team in...

Location

United States , Leominster

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of customer service experience, including 1 to 2 years or more in a B2B or manufacturing environment
Strong written and verbal communication skills with the ability to explain status, address concerns, and build positive customer relationships
Demonstrated commitment to customer satisfaction with sound problem-solving skills and the ability to identify practical solutions efficiently
High attention to detail and strong time management skills, with the ability to handle multiple tasks accurately under deadlines
Proven ability to collaborate effectively across departments to resolve issues and support shared business goals
Experience with data entry, order processing, quotes, invoices, and customer-related documentation
Familiarity with ERP or order management platforms such as SAP, SAP S/4HANA, Salesforce, or similar business systems is preferred
Proficiency with Microsoft Office 365 and general computer-based administrative tools

Job Responsibility

Manage day-to-day communication with customers, prospects, and sales representatives by responding to questions, resolving order-related concerns, and providing timely updates on service issues
Enter purchase orders into the company system promptly, review submitted information for completeness, and escalate discrepancies that could delay processing
Evaluate customer orders and related terms carefully to confirm requirements can be fulfilled before finalizing transactions, partnering with internal teams when clarification is needed
Prepare and update quotations, sales orders, and order revisions while maintaining a high level of accuracy and responsiveness
Maintain organized records of customer interactions, requests, and supporting documents in accordance with established document retention practices
Coordinate delivery activity by creating shipment records, supporting order fulfillment, and notifying customers of schedule changes such as delays or early releases
Work closely with sales representatives and pricing partners to support changes in volume, delivery commitments, rebate programs, and other account needs
Contribute to on-time delivery performance by tracking order progress, addressing issues quickly, and helping align customer expectations with operational capabilities

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

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Client Escalation Specialist

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