Client Engagement Specialist

• Research and resolve homeowner issues using our top-of-the-line internal mortgage servicing system
• Track and thoroughly document all homeowner communications
• Promote Valon-specific products and services with a strong focus on homeowner satisfaction
• Compile lists of delinquent accounts and locate homeowners using credit bureau information, loan documents, background checks, and other sources and databases
• Listen to homeowners and determine if we can collect their past-due payments
• Collect payments on or set up repayment plans for delinquent accounts and update records once the loan is current
• Other duties as assigned

• 1-2 years of call center experience
• High school diploma or GED equivalent required
• Strong verbal communication skills
• Attention to detail
• Ability to collaborate with other business areas and team members

Previous mortgage servicing experience

• Competitive salary and a 401(k) plan—with a 4% annual match
• No weekends or late nights required
• 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays
• Comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support
• In-office snacks and drinks (and Bagel Fridays)
• Company-wide New Hire Orientation
• Quarterly possibilities for promotion and annual performance reviews
• Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off