Client Engagement Manager Job at Altitude Marketing

Job Description

We are currently hiring a Client Engagement Manager (CEM) to manage our international clients’ portfolios of work. As a Client Engagement Manager, you lead client partnerships with a focus on relationship, strategy, and account retention. You independently manage a portfolio of active client accounts, ensuring satisfaction, retention, and growth through proactive service and high‑quality delivery. You’ll lead strategic planning sessions, oversee project timelines and budgets, and collaborate cross‑functionally to keep work tightly aligned to client goals. You also play a crucial role in onboarding new clients and major projects, identifying upsell opportunities, and maintaining clean, accurate data in our project management system. Beyond core responsibilities, you model high‑performing team behavior, actively participate in professional development, and represent Altitude with a solutions‑oriented mindset—internally and externally. Success is measured by strong client relationships, effective budget management, meaningful contributions to strategic planning, and helping to drive client growth.

Job Responsibility

Be a High‑Performing Team Member: Attend team meetings and participate fully
model calm, positive, problem‑solving behavior
Read, sign, and follow all company SOPs
Seek and complete training to improve your skills
share what you learn in team knowledge share sessions
Participate in professional development as determined by your manager
Client Relations & Account Management: Build, foster, and maintain strong client–agency relationships
set and manage expectations to ensure satisfaction
Serve as the trusted primary point of contact for assigned client accounts
maintain consistent communication via email, phone, video, and in‑person as needed
Develop a deep understanding of each client’s industry, products, audience, competitors, and objectives to deliver relevant, strategic guidance
Strategy & Consulting: Partner with the internal account team and client to develop and recommend strategic marketing plans that support business goals—drive the process end‑to‑end
Schedule/lead semi‑annual and annual strategy sessions
collaboratively develop and present strategic plans
Research, recommend, and manage annual strategic media plans for publication advertising as needed and within scope
Provide ongoing strategic recommendations as needed, with support from senior team members
Project Management: Onboard new retainer clients and major projects in accordance with SOPs
Schedule and lead weekly client meetings and internal account‑team scrums or kickoffs as needed
create and distribute agendas and follow‑ups promptly
Prioritize work in alignment with client business goals and within approved retainer/project budgets
Enter and manage projects and tasks in the project management system and maintain clean, accurate client data
Revenue Generation: Attend late‑stage sales calls for prospective accounts that would be assigned to you
provide input as needed
Renew clients 1–2 months before contract end
ensure scope aligns with budget
Increase retainer when actuals consistently exceed budget and scope warrants adjustment
Identify and create opportunities for new work or increased scope, with guidance from senior team members

Requirements

3–5+ years in account management/project leadership in a fast‑paced marketing, advertising, or related environment
Demonstrated ability to independently manage multiple high‑value accounts and set clear expectations
Proven, calm client‑communication skills across email, phone, video, and in‑person formats
Able to translate business goals into integrated marketing plans and scopes
facilitate strategy sessions and QBRs
Confident analyzing performance data and communicating insights simply
Excellent organization and prioritization
unwavering attention to detail and deadlines
Fluency with general marketing terminology and technologies
Commitment to continuous and independent learning

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Client Engagement Manager

Job Description

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