Client Engagement Manager Job at PRN Home Health & Therapy (Appleton)

Client Engagement Manager

PRN Home Health & Therapy

Location:
United States , Appleton

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Client Engagement Manager plays a critical leadership and growth role at PRN Home Health & Therapy. This individual is responsible for developing, maintaining, and expanding strong referral relationships throughout the region while educating partners on PRN’s comprehensive home health and therapy services. This role blends outside sales, strategic relationship management, and team leadership, with significant autonomy and decision-making responsibility. Approximately 75% of the position is field-based, meeting referral partners and attending community and networking events.

Job Responsibility:

Build and foster strong relationships with referral partners including: Skilled Nursing Facilities (SNFs), Assisted Living Communities, Hospitals, Physicians, Community and professional partners
Maintain consistent in-person follow-ups, scheduled and unscheduled, based on referral activity and needs
Represent PRN Home Health & Therapy as a trusted, responsive, and solutions-focused partner
Educate referral partners on PRN’s service lines: Occupational Therapy (OT), Physical Therapy (PT), Speech-Language Pathology (SLP), Skilled Nursing
Provide clear education on Medicare coverage: Medicare Part A, Medicare Part B
Serve as a knowledgeable resource for referral eligibility and best patient placement
Track and report referral starts and admissions
Utilize available tools and work within evolving systems
Monitor pending referrals and proactively follow up to drive admissions
Directly oversee three (3) Clinical Liaisons
Conduct weekly meetings to: Review performance and referral progress, Provide coaching and support growth plans, Assign warm leads and equip liaisons with tools and strategies to grow their individual books of business
Ensure accountability, clarity, and professional development within the team
Serve as an active member of PRN’s leadership team
Participate in leadership meetings approximately twice per month
Collaborate cross-functionally to support companywide growth and operational success
Provide educated, data-driven input to support business strategy and decision-making
Primary territory: Green Bay to Neenah
Secondary support territory: Madison
Expect monthly visits to Madison
Attend local networking events and regional conferences as assigned
Participate in industry conferences (e.g., WALHA, Focus, DON conferences)

Requirements:

Sales experience required (healthcare preferred)
Background in home health, hospice, or senior living
Proven ability to work independently with minimal oversight
Strong relationship-building skills
Hunter mentality with the ability to nurture relationships over time
Excellent communication, organization, and problem-solving skills

Nice to have:

Experience managing or mentoring team members
Knowledge of Medicare guidelines and referral processes
Outside sales and territory management experience

What we offer:

Paid Time Off
Mileage Reimbursement
Full Benefits (health, dental, vision, 401K, STD, LTD, etc.)

Additional Information:

Job Posted:
February 13, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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