Client Engagement Manager

• Work with the Head of Business Development to embed a culture of sales and identify opportunities in sectors, markets and products.
• Develop own network, and create market-facing opportunities
• Develop and share sales and business development tools through the 'DACB Client Hub' to enable client conversations, and promote the cross selling of key products and services.
• Drive the development and delivery of the sales and business development training programme, liaising with the Learning & Development Team to review content, analyse feedback, and drive change.
• Facilitate client development workshops to identify opportunities and drive CRM activity.
• Deliver sales workshops and coach senior stakeholders to embed best practice client management.
• Seek client collaboration opportunities through client innovation, our Lifting the Lid programme, and working closely with colleagues in our EDI, Wellbeing and Responsible Business teams
• Work with the Marketing team to support campaign driven activity, promotion of new products, and ensure alignment with client need
• Share best practice through internal communication channels and stakeholder engagement forums.
• Deploy wider business development support to identified accounts, prospects and key opportunities as needed.
• Promote the effective use of CRM database to support the management and growth of client accounts through the sales pipeline.
• Work closely with the Client Listening team to obtain feedback and use the insight to grow and secure client relationships.
• Build an internal and external network to share market insight and client intelligence.
• Work with our Client Exec and Co-ordinator to oversee the maintenance and development of our Client Engagement tools and templates.
• Understands DAC Beachcroft is an international firm. Works with awareness of this structure to operate as one team/brand.
• Actively operates in the best interests of the firm at all times internally and externally.
• Operates in a regulated environment, effectively managing risk and compliance issues including data security.
• Works in partnership with others to manage and mitigate commercial risk.

• Experience of working in the professional services sector and/or selling legal services
• Experience of developing relationships with potential and existing clients
• Proven experience of managing client accounts, developing client plans and client growth strategies
• Market-facing/client development experience essential
• Strong understanding of the market and its influencers and a track record of using this knowledge to generate growth opportunities
• Strong writing skills and the ability to adapt style to different audiences and channels
• Highly credible with the ability to influence, challenge and coach senior stakeholders, and to build strong relationships with all levels of lawyers.
• Strong networking skills - ability to connect the right people to opportunities
• Experience in implementing change programmes.
• Experience in delivering business development training.
• Highly pro-active, self-motivated, resourceful
• Strong project management experience and proven / strong track record of creating and delivering complex projects with the ability to manage to tight deadlines.
• Strong thirst for technical knowledge and application of knowledge to generate ideas.
• Proven experience of implementing best practice and initiatives for continuous improvement.
• High levels of numeracy and strong ability to analyse information, including data manipulation.
• Proven ability to work as a part of a team and also work autonomously
• Works successfully in virtual teams

Flexible working with our Flex Forward scheme.