Client Engagement Manager Job at LegalAndGeneral (Cardiff)

Client Engagement Manager

LegalAndGeneral

Location:
United Kingdom , Cardiff

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re looking for a Client Engagement Partner to help shape and deliver impactful engagement strategies for our Workplace Savings clients. You’ll work closely with colleagues across Customer & Member Engagement, translating client needs into meaningful activity that supports good customer outcomes. If you enjoy building trusted relationships, influencing stakeholders and bringing ideas to life, this could be a great next step in your career.

Job Responsibility:

Owning and delivering tailored client engagement strategies, ensuring they align with client objectives and our internal capabilities
Building and nurturing strong relationships with Client Relationship Management teams and clients, acting as a trusted engagement advisor
Translating client and industry insights into strategic briefs for internal teams
Collaborating with the Delivery Hub, including Production, Content and Copy teams, to ensure activity meets client expectations
Using client and member feedback and market insight to evolve engagement plans and face-to-face activity
Partnering with Client Relationship Management teams and Client Directors to update clients on campaign performance
Ensuring communications across channels meet Consumer Duty requirements and support good customer decision-making
Managing, motivating and supporting colleagues in line with company policies and the Partnership Agreement

Requirements:

Experience in client relationship management, ideally in financial services, workplace pensions or employee benefits
Ability to translate client needs into actionable engagement plans and clear strategic briefs
Strong stakeholder management skills, with confidence working across delivery, content and commercial teams
Understanding of employee engagement strategies, ideally including digital and face-to-face channels
Knowledge of behavioural insights and how they can enhance communication effectiveness
Experience coordinating delivery teams and supporting webinars or similar events
Strong communication and influencing skills, with the ability to represent the engagement proposition confidently
Ability to coach, support and develop junior colleagues

What we offer:

The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Healthcare Plan (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
There are the many discounts we offer – both for our own products and at a range of high street stores and online

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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