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Client Engagement Manager

United Kingdom, Cardiff · Job Posted February 18, 2026
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Job Description

We’re looking for a Client Engagement Partner to help shape and deliver impactful engagement strategies for our Workplace Savings clients. You’ll work closely with colleagues across Customer & Member Engagement, translating client needs into meaningful activity that supports good customer outcomes. If you enjoy building trusted relationships, influencing stakeholders and bringing ideas to life, this could be a great next step in your career.

Job Responsibility

  • Owning and delivering tailored client engagement strategies, ensuring they align with client objectives and our internal capabilities
  • Building and nurturing strong relationships with Client Relationship Management teams and clients, acting as a trusted engagement advisor
  • Translating client and industry insights into strategic briefs for internal teams
  • Collaborating with the Delivery Hub, including Production, Content and Copy teams, to ensure activity meets client expectations
  • Using client and member feedback and market insight to evolve engagement plans and face-to-face activity
  • Partnering with Client Relationship Management teams and Client Directors to update clients on campaign performance
  • Ensuring communications across channels meet Consumer Duty requirements and support good customer decision-making
  • Managing, motivating and supporting colleagues in line with company policies and the Partnership Agreement

Requirements

  • Experience in client relationship management, ideally in financial services, workplace pensions or employee benefits
  • Ability to translate client needs into actionable engagement plans and clear strategic briefs
  • Strong stakeholder management skills, with confidence working across delivery, content and commercial teams
  • Understanding of employee engagement strategies, ideally including digital and face-to-face channels
  • Knowledge of behavioural insights and how they can enhance communication effectiveness
  • Experience coordinating delivery teams and supporting webinars or similar events
  • Strong communication and influencing skills, with the ability to represent the engagement proposition confidently
  • Ability to coach, support and develop junior colleagues

What we offer

  • The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Healthcare Plan (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online
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