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Client Engagement Director

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Groupe Kering

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Location:
France , Paris

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

You will define and lead the global client engagement strategy to drive retail growth and long-term client value. The role ensures strong governance, a best-in-class VIC and CRM strategy, and consistent execution across regions in close collaboration with cross-functional teams.

Job Responsibility:

  • Define and lead the global client engagement roadmap, aligned with business and marketing priorities
  • Establish KPIs and governance frameworks to monitor performance and support retail growth
  • Design and oversee a 360° client engagement strategy covering acquisition, activation, retention, and upgrade
  • Develop and structure the global VIC strategy, including segmentation, governance, and differentiated engagement models
  • Oversee the identification, recruitment, and development of high-potential and top clients
  • Lead the global CRM strategy and ensure consistent, optimized deployment across regions
  • Drive client activation through retail initiatives and exclusive on-site and off-site experiences
  • Elevate boutique-led activations and differentiated retail concepts with global consistency
  • Define and govern the global gifting and client attention strategy (physical and experiential) with clear success metrics
  • Embed best-in-class clienteling standards and ensure strong team adoption
  • Oversee global client insights, data quality, and continuous improvement of data collection practices
  • Implement standardized performance frameworks to maximize ROI and client lifetime value
  • Lead and develop the global client organization by setting clear standards, fostering a high-performance culture, and empowering regional teams to deliver consistent, measurable results
  • Drive strong cross-functional collaboration (Marketing, Retail, Image, Digital) and partner closely with regions to align client strategy with local business priorities

Requirements:

  • Senior client expert with strong experience in luxury retail and global client development
  • Strategic vision with hands-on execution
  • Ability to build engagement models for both young consumers and HNWI clients
  • Clear focus on innovation
  • Understanding of how to evolve clienteling practices
  • Comfortable working with data to drive performance
  • Strong leadership skills
  • Ability to structure teams
  • Ability to partner closely with regions and deliver consistent, measurable impact
What we offer:
  • Balenciaga is committed to thriving your professional development within the House or in the Kering group
  • We empower leaders to create, build and sustain high performing teams that excel in execution
  • We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
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