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Smart City Locating Logo Smart City Locating · Customer Service

Client Engagement Coordinator

United States, Dallas Employment contract 21.00 USD / Hour · Job Posted June 29, 2026
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Job Description

We’re searching for a fun, go-getter who thrives in a fast paced environment, gets shit done, and is obsessed with the details--nothing gets past you! The ideal candidate will be the behind the scenes voice of our social media channels (plus other platforms) and you’ll see EVERY interaction as an opportunity to turn someone into a customer or at the very least, a promoter of Smart City.

Job Responsibility

  • Create a badass first impression and foster a fun, relevant brand personality through every interaction
  • Take ownership of managing communications for internal and external inquiries over social media and other channels
  • Manage lead distribution process
  • Qualify all inbound leads
  • Manage all assigned platforms
  • Uphold conversion targets
  • Uphold response time expectations
  • Solve client problems effectively
  • Act as a liaison between agents and their customers
  • Work cross departmentally & with leadership to identify issues and collaborate to find potential solutions
  • Communicate efficiently through multiple channels
  • Utilize custom CRM and other technologies

Requirements

  • High School Diploma or equivalent required
  • Associate's Degree recommended
  • 2+ years of experience in a customer experience, social media, or marketing role preferred
  • Experience managing inbound client communications preferred
  • Proficient in Google G-Suite
  • Proficient with CRM tools
  • Proficient with Apple products
  • Proficient with all social media platforms
  • Proficient in phone etiquette

Nice to have

  • Familiar with SproutSocial
  • Familiar with OpenPhone

What we offer

  • Eligibility for Bonus(es)
  • Eligibility for medical, dental, and vision coverage
  • 401(k) plan
  • Eligibility for company-paid life insurance
  • Short & long term disability
  • Parental leave
  • Flexible PTO
  • Company-Recognized Paid Holidays
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