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The Client Engagement Account Coordinator will work on all aspects of product and service delivery including RFP/procurement projects, auditing, market-check analysis, analytic reporting, providing on-going advice and pharmacy benefit expertise, and will be responsible for the strategic and operational relationship for assigned accounts.
Job Responsibility:
Assists with the onboarding of new clients ensuring accurate set up within Remedy system
Assist and coordinate RFP/procurement and market-check process for assigned accounts which includes creating project timelines and project plans, coordinating PBM data requests, creating RFP via an on-line procurement tool, evaluation and assessment of PBM RFP responses, and creation of summary reports and disruption analysis, financial analysis
Assist and coordinate the audit process for assigned accounts which includes creating a statement of work, attending kick-off calls with client and PBMs, assisting the audit department with the data request coordination, notes and documentation, and preparation of the audit findings
Assist with Pharmalogic reporting including the set up coordination and creation of analytic reports and peer review of data elements
Support and manage any client transitions to a new PBM
Manage the day to day client relationship thus ensuring retention of clients and associated revenue
Creation and distribution of client audit initiation communications
Assist with issue escalation and resolution of any pharmacy related issues
Assist with the documentation of all key agreements, deliverables and client correspondence
Requirements:
Bachelor’s degree in Business or Healthcare related field and/or 2+ years of relevant Pharmacy Benefit consulting or PBM Account Management experience
Ability to travel as required (up to 10% of time)
Nice to have:
Knowledge of both Pharmacy and Medical data
Strong experience in MS Office and/or MS Excel
Experience with Tableau
What we offer:
Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
ESPP
401k
Student Loan Assistance
Tuition Reimbursement
Free Mental Health & Enhanced Advocacy Services
Paid Time Off, Holidays, Preferred Partner Discounts and more