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Ziosk Logo Ziosk · IT - Administration

Client Director

United States, Plano · Job Posted March 03, 2026
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Job Description

The Client Director will lead our customer success strategy, overseeing the full post-sale lifecycle including onboarding, engagement, retention, and account growth. This leader will drive client satisfaction and revenue expansion while building/managing a high-performing team (directly and indirectly).

Job Responsibility

  • Define and lead the customer success and account management strategy
  • Build and manage a high-performing team of client-facing professionals (directly and indirectly)
  • Foster strong relationships with key clients to ensure satisfaction and long-term value
  • Partner with Sales and Product to support renewals, expansions, and customer feedback loops
  • Track and improve KPIs such as retention, growth, and customer health
  • Act as a strategic advisor to key restaurant groups and enterprise clients
  • Enterprise Account Strategy Development: Ability to create and execute long-term, customer-specific account plans aligned with both client goals and company growth targets
  • Revenue Growth & Upsell/Cross-sell Execution: Proven ability to identify and capitalize on revenue opportunities within existing accounts
  • Customer Success Orientation: Understanding client objectives and ensuring the SaaS solution delivers measurable value and outcomes
  • Goal Setting & Performance Management: Skilled in setting clear KPIs and targets for accounts and driving accountability
  • Organizational Alignment: Collaborating with product, engineering, operations, and sales to align efforts around client needs, growth opportunities, and renewals
  • Executive Relationship Management: Building trust-based relationships with senior stakeholders (VP/C-level) within client organizations
  • Strategic Communication & Influence: Ability to communicate complex value propositions and influence both internal and client-side stakeholders
  • Managing revenue forecasts, budgeting, and reporting for existing accounts
  • Process Optimization & Scalability: Designing and improving client management processes for scale, efficiency, customer satisfaction and revenue expansion
  • Customer Lifecycle Management: Oversight of onboarding, adoption, renewal, and expansion stages across client portfolio

Requirements

  • Experience working with POS integrations, loyalty programs, online ordering, and restaurant analytics tools
  • Familiarity with change management and enterprise onboarding best practices
  • 10+ years of experience in customer success, client services, or account management, ideally in SaaS or restaurant/hospitality technology
  • Exceptional communication, presentation, and relationship-building skills
  • Ability to thrive in a fast-paced, growth-stage environment
  • Proven track record of exceeding quotas
  • Experience at selling complex solutions to organizations
  • Exceptional influencing and problem-solving skills
  • Strong contract negotiation and contract management skills

Nice to have

  • SaaS Industry Knowledge: Understanding SaaS business models, metrics and trends in enterprise restaurant technology
  • Technical & Product Fluency: Ability to understand the platform capabilities to drive strategic conversations and discovery with clients to reinforce and create customer value and product positioning
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