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This is a rare opportunity to step into a newly created role with genuine ownership and influence, shaping Aon’s Mid‑Market Financial Institutions proposition rather than inheriting an established model. You’ll have the autonomy to define the strategy, service approach and execution standards, while being fully supported by Aon’s deep Financial Services Group expertise, market‑leading broking capability and senior leadership. Working closely with broking, technical, claims and client leadership teams, you’ll combine commercial accountability with real client impact — building something meaningful, scalable and differentiated, with the backing of a global firm that values innovation, collaboration and quality of outcomes.
Job Responsibility
Setting the direction for Aon’s Mid‑Market Financial Institutions offering, translating strategy into clear priorities and actions for the team
Leading, coaching and developing a high‑performing client management team, embedding consistent service, execution and placement standards
Owning the commercial performance of the portfolio, with a focus on growth, profitability and retention
Engaging with key clients as a senior point of contact, strengthening relationships and resolving escalations where needed
Identifying and progressing cross‑sell, upsell and new business opportunities across the existing book and target segment
Working closely with broking, technical, claims and leadership teams to ensure client needs are understood and delivered effectively
Driving efficiency and consistency through standardised servicing and placement models across the portfolio
Monitoring pipeline, retention and performance metrics, proactively addressing risks and opportunities
Championing strong risk, regulatory and conduct standards across the team
Providing regular updates to senior stakeholders on performance, priorities and progress against the segment strategy