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Client Director - FSG, Mid Market Lead

United Kingdom, London · Job Posted April 16, 2026
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Job Description

This is a rare opportunity to step into a newly created role with genuine ownership and influence, shaping Aon’s Mid‑Market Financial Institutions proposition rather than inheriting an established model. You’ll have the autonomy to define the strategy, service approach and execution standards, while being fully supported by Aon’s deep Financial Services Group expertise, market‑leading broking capability and senior leadership. Working closely with broking, technical, claims and client leadership teams, you’ll combine commercial accountability with real client impact — building something meaningful, scalable and differentiated, with the backing of a global firm that values innovation, collaboration and quality of outcomes.

Job Responsibility

  • Setting the direction for Aon’s Mid‑Market Financial Institutions offering, translating strategy into clear priorities and actions for the team
  • Leading, coaching and developing a high‑performing client management team, embedding consistent service, execution and placement standards
  • Owning the commercial performance of the portfolio, with a focus on growth, profitability and retention
  • Engaging with key clients as a senior point of contact, strengthening relationships and resolving escalations where needed
  • Identifying and progressing cross‑sell, upsell and new business opportunities across the existing book and target segment
  • Working closely with broking, technical, claims and leadership teams to ensure client needs are understood and delivered effectively
  • Driving efficiency and consistency through standardised servicing and placement models across the portfolio
  • Monitoring pipeline, retention and performance metrics, proactively addressing risks and opportunities
  • Championing strong risk, regulatory and conduct standards across the team
  • Providing regular updates to senior stakeholders on performance, priorities and progress against the segment strategy

Requirements

  • Proven experience managing complex mid‑market financial institutions clients, delivering consistent service, strong execution and commercial outcomes
  • Demonstrated ability to build, lead and develop teams, embedding clear standards, accountability and a high‑performance culture
  • Strong commercial mindset, with experience driving growth, retention and profitability across a portfolio, including cross‑sell and upsell
  • Confidence operating at a strategic and operational level, able to design and execute segment‑level service and placement strategies
  • Excellent stakeholder management skills, with the ability to collaborate effectively across broking, technical, claims and leadership teams

What we offer

  • Comprehensive benefits package
  • Inclusive workforce
  • Agile environment to manage wellbeing and work/life balance
  • Two “Global Wellbeing Days” each year
  • Variety of working style solutions
  • Continuous learning culture

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