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The Client Director is responsible for the strategic development and long-term retention of high-value client accounts and partners. This role is critical to significantly increasing Sabio’s share of addressable spend by building deep, trusted relationships with senior stakeholders and aligning Sabio’s portfolio of solutions to the client’s evolving business priorities. Acting as the executive sponsor and primary commercial lead, the Client Director owns the end-to-end sales strategy and execution for the account. Success will be measured by account growth, client satisfaction, and the ability to drive transformation through insight-led selling and consultative engagement.
Job Responsibility:
Serve as the single point of contact for a flagship client, managing all aspects of the commercial relationship
Build and sustain executive-level relationships, understanding strategic drivers to identify where Sabio can add long-term value
Drive growth by positioning Sabio as a trusted partner for innovation, digital transformation, and operational efficiency
Develop and execute a robust, insight-led account plan aligned to Sabio's revenue and margin targets
Manage a high-quality pipeline across the full breadth of Sabio's products, services, and IP
Lead the pricing, win strategy, and commercial negotiation of complex, high-value contracts
Create proactive demand through tailored value propositions linked to the client's key priorities
Lead solution design with internal presales, consultancy, and delivery teams to ensure client needs are met
Support adoption of new technologies, helping the client transition to cloud-based and digital-first architectures
Act as the voice of the client internally, influencing Sabio's go-to-market approach and ensuring aligned delivery
Provide regular account performance reporting, forecasts, and executive briefings
Support the Sales team with best practice sharing, peer coaching, and knowledge transfer
Requirements:
Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts
Demonstrable success in growing a single large account through insight-led, consultative selling
In-depth understanding of cloud contact centre solutions, customer experience transformation, and digital innovation
Proven track record of commercial negotiation, complex deal structuring, and multi-stakeholder engagement
Educated to degree level or equivalent experience in business, sales, or a technology-related field
Nice to have:
Industry recognition or strong professional network in the CX, UCaaS, or managed services sectors
Experience with ROI-led business cases and C-level strategic planning
Exceptional relationship management, influencing and executive communication skills
Highly analytical and financially literate with strong commercial acumen
Comfortable leading without direct authority and operating independently with minimal support
Growth mindset and continuous improvement ethos
Solution selling certifications (e.g., Challenger, MEDDIC, SPIN Selling) are advantageous
Vendor certifications (e.g., Genesys, NICE, Avaya) preferred but not essential
What we offer:
Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
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