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Client Development Manager

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Carter Murray

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Location:
United Kingdom , Manchester

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Category:
Legal

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

An exciting opportunity for a Client Relationship Manager to join a forward‑thinking law firm. This role sits at the heart of the firm’s client strategy, supporting the development, growth and long‑term success of key client relationships. You will join a dynamic Client Relationship Team dedicated to driving innovation, strengthening client partnerships and embedding a culture of listening and continuous improvement.

Job Responsibility:

  • Partner with Client Leads and client teams to identify and support client development opportunities
  • Coordinate client development calls, strategy meetings and account reviews, ensuring actions are captured and progressed
  • Produce and maintain core client relationship tools, including account plans, quarterly relationship statements, team sheets, relationship maps, welcome packs and management information reports
  • Work with the Client Listening function to gather, analyse and report on client feedback, ensuring insights feed into account plans
  • Conduct independent client listening and build direct relationships with key client contacts
  • Monitor client and industry news, commissioning research to support account strategies
  • Develop a deep understanding of client organisations to identify opportunities for growth and cross‑selling
  • Support secondees with guidance, briefings and debriefs to strengthen the firm’s position with clients
  • Assist with client development initiatives such as events, panel days and client‑focused programmes
  • Deliver training on client relationship tools and best practice to internal stakeholders
  • Support internal communications relating to client activity and key client announcements
  • Champion client‑centric behaviours and contribute to the firm’s Client Excellence agenda
  • Share cross‑selling opportunities and insights with senior stakeholders across the business

Requirements:

  • Previous experience in client relationship management within a professional services environment
  • Understanding of the legal sector is beneficial but not essential
  • Strong research skills and experience managing or reviewing client plans
  • Excellent communication skills, with exceptional writing ability and attention to detail
  • Confident stakeholder management skills, with the ability to build strong, collaborative relationships at all levels
  • Commercially minded, solutions‑focused and committed to delivering outstanding client service
  • Proficient in MS Office
  • experience with CRM systems (e.g., InterAction) is an advantage
  • Highly organised, proactive and able to work independently with accuracy and attention to detail

Nice to have:

  • Understanding of the legal sector
  • Experience with CRM systems (e.g., InterAction)

Additional Information:

Job Posted:
January 22, 2026

Expiration:
March 05, 2026

Employment Type:
Fulltime
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