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Our Client Development Managers (CDMs) are a key link between our customers and apetito. Customers see their CDM as the face of apetito – they are an instrumental part of the success of apetito partnerships. A successful CDM will be an authentic, enthusiastic self-starter, who can develop long-term partnerships with customers and achieve commercial targets including high levels of customer retention and loyalty. Our CDMs manage their own customers whilst having a team of apetito colleagues to support them. This is an important role and gives us a real point of difference in the market.
Job Responsibility:
Retention - achieve 95% Account & Value retention on existing accounts
Mobilisations - ensure we mobilise our service excellently
Business Development - work closely with and support KAM's to develop group opportunities
Relationships - work closely and collaborate with other divisions
Manage a portfolio of around 40 customers with a key focus on budget control, delivering training needs, product presentations and dispute resolution
Promote apetito throughout the Care Homes marketplace through extensive networking
Requirements:
Proven experience of achieving and exceeding targets as an Account Manager
Experience delivering training
Consultative, solutions-led sales approach (rather than a hard product sell.)
Strong commercial accumen – be able to justify a business-case.
Strong organisation skills- able to manage their time and workload
Work well as part of a team, contributing to shared success
Objections handling focused around financial issues.
Good O Levels / GCSEs to support a high standard of business communication skills and numerical analysis.
Excellent influencing and interpersonal skills
Attentive to customer's needs
Methodical and analytical in approach, but with a results focus
Full UK driving licence
Catering experience
Experience of food/nutritional/technical standards
Experience of the Care sector
Further education
Intermediate/Advanced Food Hygiene Training
Compassionate and able to show empathy with the customer
Constantly looking to improve existing practices
strives for excellence
Resilient & determined
Passion for this role
Gravitas- Credibility with owners and management boards
Nice to have:
Catering experience
Experience of food/nutritional/technical standards
Experience of the Care sector
Further education
Intermediate/Advanced Food Hygiene Training
What we offer:
Competitive salary – accredited Living Wage employer
Company car
25 days holiday per year, plus bank holidays
Option to purchase up to 5 additional days holiday per year
Generous annual bonus scheme
Pension scheme - employer matched contributions up to 5%
Life assurance scheme worth 2x annual salary
Free turkey or voucher at Christmas
apetito perks scheme including salary sacrifice options and retail discounts