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AltoVita is a multi-award winning accommodation platform that enables enterprises to consolidate accommodation programmes through the power of proprietary technology paired with a human centric approach. AltoVita's unique offering sets us apart in the market, providing a network of 10 million+ verified and vetted properties are all duty of care compliant, backed by a four-tier quality control process; located in over 35,000 cities & 165 countries world-wide. With our award-winning enterprise software and human-centric approach, we deliver smart and sustainable solutions to global talent mobility & business travel managers worldwide. Our Client Development team plays a vital role as trusted advisors and partners to our clients. Embodying our consultative philosophy, this dedicated team proactively shares new market insights, analyzes data, and empowers our clients with the tools and knowledge to make informed decisions, ensuring our clients are always equipped to make the best choices for their corporate housing needs. AltoVita's technology provides a cloud-based bridge between the highly fragmented property distribution system and multinational Global 2000 companies. A proprietary two-way API integration with a standardised sourcing process reduces the legacy, inefficient 48-to-72-hour bidding process down to a few minutes, saving valuable time and money. Corporate clients love the bespoke user interface seamlessly configured to their mobility policies, and employees enjoy a greater sense of choice and support in their relocation journey.
Job Responsibility
Deliver strategic account management to enterprise clients and relocation management partners across the Middle East and EMEA
Support in devising consultative approaches as per client needs and requirements
Achieve high client satisfaction rates
Represent AltoVita at industry and client events across the Middle East and EMEA
Collect and analyse client performance data and present key findings to clients during monthly reporting & QBR sessions
Proactively contribute to strategic design of best-in class innovative solutions for clients
Contribute to clients' full adoption of our technology and product
Maintain proactive, transparent, and solutions-oriented communication with clients at all times
Ensure all client communications regarding timelines, deliverables, incidents, and resolutions are strictly aligned with contractual SLA commitments
Drive internal cross-functional alignment to ensure commitments communicated externally are realistic, achievable, and consistently delivered
Support inbound sales & share of wallet growth
Assist with onboarding of new clients in the Middle East and EMEA
Organise frequent in-person visits to client's offices and meet with key stakeholders across all levels
Understand and proactively look for opportunities & ability to support clients globally
Requirements
5+ years of experience in corporate housing, global mobility or relocation is a must
Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others)
Self-motivated, hardworking account/customer success manager with proven success in managing global mobility & RMC clients
Fast learner, problem solver
Frequent travel is required for this position
Consistent and proactive communication is a core requirement of this role
The ideal candidate will be based in Dubai
What we offer
A team that will always put you first
Incredible opportunities for growth and career advancement
A fully-remote working environment
Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
A work-from-home allowance to get your home-office set up
A generous vacation package so you can recharge or explore