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Our Client Development Managers (CDMs) are a key link between our customers and apetito. Customers see their CDM as the face of apetito – they are an instrumental part of the success of apetito partnerships. A successful CDM will be an authentic, enthusiastic self-starter, who can develop long-term partnerships with customers and achieve commercial targets including high levels of customer retention and loyalty. Our CDMs manage their own customers whilst having a team of apetito colleagues to support them. This is an important role and gives us a real point of difference in the market.
Job Responsibility
Retention is the key challenge of the CDM role. The targets set are to achieve 95% Account & Value retention on existing accounts
A key element of this role is to ensure that we mobilise our service excellently. This will involve introducing our system, training staff and ensuring that they are appropriately skilled to continue the service
To work closely with and support KAM’s to develop group opportunities for further business development
The CDM would typically manage a portfolio of around 40 customers with a key focus on budget control, delivering training needs, product presentations and dispute resolution
Requirements
Proven experience of achieving and exceeding targets as an Account Manager
Experience delivering training
Consultative, solutions-led sales approach
Strong commercial accumen – be able to justify a business-case
Strong organisation skills- able to manage their time and workload
Work well as part of a team, contributing to shared success
Objections handling focused around financial issues
Good O Levels / GCSEs to support a high standard of business communication skills and numerical analysis
Excellent influencing and interpersonal skills
Attentive to customer's needs
Methodical and analytical in approach, but with a results focus
Full UK driving licence
Nice to have
Catering experience
Experience of food/nutritional/technical standards
Experience of the Care sector
Further education
Intermediate/Advanced Food Hygiene Training
What we offer
Competitive salary – accredited Living Wage employer
Company car
25 days holiday per year, plus bank holidays
Option to purchase up to 5 additional days holiday per year
Generous annual bonus scheme
Pension scheme - employer matched contributions up to 5%
Life assurance scheme worth 2x annual salary
Free turkey or voucher at Christmas
apetito perks scheme including salary sacrifice options and retail discounts