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Client Development Manager - East Coast, MRTW & MTM

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Assessfirst

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Location:
United States , Manhattan

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Category:
Sales

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Contract Type:
Not provided

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Salary:

96706.50 - 114289.50 USD / Year
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Job Description:

The Made-to-Measure/Men’s RTW manager serves as a métier and market specialist, developing the Men’s Ready to Wear business and Made-to-Mesure & Bespoke programs for the East Coast Region. The role focuses on customer acquisition and retention, driving traffic to stores, and providing one-of-a-kind memorable experiences.

Job Responsibility:

  • Serve as a métier and market specialist, developing the Men’s Ready to Wear business and Made-to-Mesure & Bespoke programs for the East Coast Region
  • Implement strategies to drive sales, partnering with the boutiques when needed, and ensuring client satisfaction through the pre and after sales process
  • Cultivate relationships with our clientele and guarantying the highest client experience while in store
  • Provide highly developed technical MTM skills to achieve selling and customer service objectives for the U.S boutiques and inspire the customer with the craftsmanship of Hermès’ product
  • Ensure the highest level of MTM services is provided while conveying in-depth knowledge of fabric and custom suit products
  • Serve as a trusted advisor in assisting customers in product choice, providing style advice and fit recommendations
  • Partner with the Learning & Development team to organize and host MRTW/MTM trainings and store focused workshops
  • Serve as an Ambassador in frequently communicating with MTM métier in Paris, relaying feedback on products and services from customers
  • Support and closely work with the MTM Specialists, Master Tailors, and MRTW Ambassadors
  • Attend Men’s Universe events, trunk shows and MRTW animations in stores, supporting their organization and execution
  • Establish strong client relationships that allow for continuity and ongoing representation
  • Partner with the CRM team to identify clients for international events such as Fashion Shows, Universe Events and be their host at these events
  • Work in partnership with the Regional VP and Merchandising team to better integrate corporate initiatives with regional clienteling actions
  • Analyze and monitor competitor’s landscape to ensure the execution of the appropriate strategies in line with the region’s needs
  • Responsible for achieving HOP MRTW and MTM sales plan for the East Coast Region

Requirements:

  • 3+ years in made-to-measure or custom clothing experience
  • Bachelor’s degree
  • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
  • Elevated leadership and communication skills
  • Strong knowledge of Excel and confidence with Data analysis and reporting
  • Even tempered with ability to continuously multi-task
  • Self-starter and able to work independently
  • Deeply interested in the world of Luxury and Fashion, and passionate of Made-To-Measure and Bespoke programs
  • Strong computer skills
  • Ability to lift between 0-25 lbs. without assistance

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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